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Hampton Inn Phoenix-Biltmore

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#13 of 173 Hotels in Phoenix
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Hampton Inn Phoenix-Biltmore
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579 Reviews from our TripAdvisor Community

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Showing 568: English reviews
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Ithaca, New York
Reviewed 1 week ago NEW

This was an average hotel (a little dated) with an awesome staff. The hotel, itself was clean but could use a little elbow grease and some updates. The bathroom fixtures need descaling; the top of the comforter was made of material that was really kind of scratchy (I just turned it over); fridge worked great; free wifi could be improved;...

Review collected in partnership with Hampton
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Helpful?
Thank 138mimiw
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear 138mimiw, I'm glad that you found us to be a good value and that you experienced friendly service. We value your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for choosing us and we hope to see you again. Sincerely, Michael Comer General Manager

Collegeville, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 31 January 2017 via mobile

Thanks to the staff at Hampton inn for their excellent customer service. Each team member was kind and helpful in their basic responsibilities. From the front desk staff to the persons working in the lounge area, I was made to feel welcome and comfortable. The beds were also exceptionally comfortable and the room was clean and a perfect temperature. Excellent...

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Helpful?
Thank Bailsey
About Hotel's Favourite Review
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Bailsey, Thank you for your kind review and recommendation! I’m thrilled to know your stay was pleasant and we appreciate you choosing us. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Michael Comer General Manager

Spokane, WA
Reviewed 1 week ago

Came to enjoy the sun. Selected this hotel SS only one where we could use our Hilton points over time period we chose. Extremely pleased. Good location, excellent meals at nearby Biltmore mall. Excellent pool. Several protein choices at the free breakfast every morning

Review collected in partnership with Hampton
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Helpful?
Thank AAP14
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear AAP14, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our location and amenities. On behalf of our entire team, I thank you for your kind remarks. Please visit us again...

El Paso, United States
Reviewed 1 week ago

This hotel is right in the middle of everything and easy to get to from the freeway. We were very happy with the complimentary breakfast as well. Having 3 small children, we found the rooms to be very large and accommodating

Review collected in partnership with Hampton
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Helpful?
Thank F7843RSseang
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear F7843RSseang, We appreciate you taking the time to share your experience with us. We love hearing that your family's stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip. Best, Michael Comer General Manager

Chandler, United States
Reviewed 1 week ago

I like the amenities of this hotel however, for it's location the room/bathroom could have been nicer. The grout lines in the shower weren't the cleanest. The staff was nice and the complimentary breakfast was decent.

Review collected in partnership with Hampton
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Helpful?
Thank H4911GSashleyj
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear H4911GSashleyj, Thank you for sharing your experience. Your review, which highlights successes and areas for improvement, serve as encouragement towards achieving our goal of providing the best accommodations and service. Your feedback is welcomed and appreciated as we work towards being your hotel of choice in the area. Best, Michael Comer General Manager

Hastings, Minnesota
Reviewed 2 weeks ago

Very clean and friendly people. Centrally located for visiting friends. Will stay again when back in town. Walking distance to shopping, which are a few blocks away. But in Phoenix in February is a great walk in warm weather.

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Helpful?
Thank Hfd14379
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Hfd14379, Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our great location and friendly service. It’s encouraging to hear that our hard work is affecting the guest experience. Please visit us again for your next weekend retreat. Best, Michael Comer General Manager

San Antonio, United States
Reviewed 3 weeks ago

The bed in my room was as hard as a rock. I was not able to get comfortable or get a good night sleep. I am sure though that not all the beds are like this one I had. I did not report the problem, I just tried to get comfortable as much as I could.

Review collected in partnership with Hampton
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Helpful?
Thank 891esmeraldat
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear 891esmeraldat, It was kind of you to note our pleasant hotel despite not liking our beds. We appreciate your comments which highlight what we are doing well and your recommendations for an area of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit....

Livermore
Reviewed 3 weeks ago

Convenient location, reasonable price, friendly knowledgeable helpful staff, good breakfast, new clean room with plenty of space, more than adequate conveniently located parking. Highly recommended. Would stay there again the next time we are in Phoenix.

Review collected in partnership with Hampton
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Helpful?
Thank Bruce M
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Bruce M, We appreciate you sharing your kind recommendation. It’s great to hear that you enjoyed our friendly service, modern accommodations and central location. Your words serve as encouragement to our associates who strive to provide a pleasant stay. Best, Michael Comer General Manager

Everett, Washington
Reviewed 3 weeks ago

Although the hotel is clean, I felt it was over-priced. Many budget hotels offer the same amenities for a more reasonable rate. The room looked a bit worn, and the breakfast was just ok. The internet service was slow, so that was not a bonus.

Review collected in partnership with Hampton
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Helpful?
Thank Barbara M
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Barbara M, I'm sorry that our accommodations left you underwhelmed and that you did not find us to be a good value. We value your feedback and do take it under consideration as we continually monitor and improve our guest offerings. Thank you for staying with us and for your attention to reviewing our hotel. Sincerely, Michael Comer General...

New Orleans, United States
Reviewed 3 weeks ago

Very nice property. Nicely located, near shopping, restaurants and airport. Breakfast could be improved, add boiled eggs for something simple. Plenty of parking. Shuttle available to take you to restaurants, shops.

Review collected in partnership with Hampton
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Helpful?
Thank 785maxinem
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear 785maxinem, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our accommodations and location while visiting. I have taken note of your feedback regarding breakfast selections, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Michael Comer...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Count on the Hampton Inn Phoenix-Biltmore hotel to offer a comfy, modern base minutes from the entertainment district at Biltmore Fashion Park. Located in the Biltmore Corridor of Phoenix, the hotel is within minutes of exciting shopping, dining and leisure options. A free shuttle service within a three-mile radius and an airport shuttle are available daily. Enjoy being in a hotel near historic Old Town Scottsdale, downtown Scottsdale and Scottsdale Fashion Square. The Phoenix Convention Center and Phoenix International Sky Harbor Airport are just a short drive away.Relax in a warm, inviting guest room with a range of thoughtful amenities. Appreciate the convenience of having amenities that include a microwave and mini-refrigerator. Stay connected with free high-speed internet access, use the handy lap desk, enjoy your favorite music on your room's alarm clock/iPod player and watch movies on the HDTV.Join us each morning for Hampton's free hot breakfast®. If you're in a hurry, simply grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. If you're visiting for business, our friendly Hampton team members will be delighted to help plan your event in Phoenix in one of three meeting rooms suitable for 8-85 guests. Wind down after a busy day with a rejuvenating workout in the 24-hour fitness center or with a dip in the outdoor pool and whirlpool spa. ... more   less 

Additional Information about Hampton Inn Phoenix-Biltmore

Address: 2310 E Highland Ave, Phoenix, AZ 85016-5206 (Formerly Hotel Highland at Biltmore)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: €100 - €334 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Phoenix-Biltmore 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Highland At Biltmore Phoenix
Hampton Inn Phoenix-Biltmore Arizona
Hotel Style:
#8 Family Hotel in Phoenix
#9 Business Hotel in Phoenix
#11 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Phoenix-Biltmore staff and other travellers.
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Questions? Get answers from Hampton Inn Phoenix-Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only a $10-15 Uber ride to the hotel from Sky Harbor Airport.”
 of 5 bubbles korndogi, 27 Dec 2016 | Read review
“There is no view so you're on your own here”
 of 5 bubbles murphy2, 29 Nov 2016 | Read review
“they have the finest bedding in any hotel, love sleeping at the Hampton”
 of 5 bubbles 422samys, 13 Oct 2016 | Read review
“was in room 209 facing the garage if that matters to anyone”
 of 5 bubbles canyonratphoto, 14 Sep 2016 | Read review
“I would not pay for the high speed wi-fi. Seemed it was as fast as the free wi-fi. The back of the hotel was quiet. Really restful.”
 of 5 bubbles 303marciaj, 19 Mar 2016 | Read review
5 of 5