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Courtyard Phoenix Airport

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#52 of 173 Hotels in Phoenix
Certificate of Excellence
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Courtyard Phoenix Airport
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255 Reviews from our TripAdvisor Community

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Showing 248: English reviews
Houston
Reviewed 1 week ago via mobile

Stayed there one night after late flight into Phoenix airport. The hotel has a free shuttle to/from airport. I have not completely figured out how it works. It seems to run every 1/2 hour from hotel, but when you arrive at the airport, you need to call them and they tell you where they will pick you up. I arrived...

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Helpful?
Thank DGM_travel
PHXCA_GM, Manager at Courtyard Phoenix Airport, responded to this review

Hello DGM_travel, Thank you so much for your feedback! I apologize if our shuttle was a bit confusing but you are correct when saying we need to be called. Unfortunately the airport does not let us wait due to security but as soon as we are notified that you are ready for pickup, we come right over and arrive within...

Taos, New Mexico
Reviewed 2 weeks ago

The people at the front desk were a little too fake-friendly. The beds were comfortable enough, but the shuttle to and from the airport took forever. The hot tub was ice cold. And what's with the overpriced Starbucks crap in the lobby? A corporation making this much money could offer a cup of coffee to its guests without hurting its...

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Helpful?
Thank MountainOak31
PHXCA_GM, Manager at Courtyard Phoenix Airport, responded to this review

Hello MountainOak31, Thank you so much for providing us feedback after your stay with us! I am sorry that you did not enjoy your experience at our hotel as expected. We take great pride in providing excellent guest service and I apologize if that was not portrayed well. We can understand that you may not like the cookie cutter hotel...

Framingham, Massachusetts
Reviewed 2 weeks ago

Property is fairly representative of those in the Courtyard chain. Nice enough, but nothing special. Comfy bed. Small balcony was bonus. Fire pit on the patio was a nice touch. A little further from the airport than I would have expected based on it branding itself as Courtyard Phoenix Airport. Wish Courtyard would adopt the breakfast included format. Their Bistros...

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Helpful?
Thank NewMexBound
PHXCA_GM, Manager at Courtyard Phoenix Airport, responded to this review

Hello NewMexBound, Thank you so much for your feedback! It is great to hear that you enjoyed your sleep experience, the balcony and our fire pit. As for the Bistro, it is a Courtyard standard that we offer this type of food service establishment. But Marriott understands that our guests have different types of needs so the different brands we...

Reviewed 2 weeks ago via mobile

When traveling for business, there are three categories of hotels for me. Heck no I won't go, whatever and I will remember this place. The Phoenix Airport Courtyard is wavering between "heck no" and "whatever." My bed was clean and comfortable, that's the good news; the staff was distracted and not friendly. Starting with the "gentleman" upon arriving, followed by...

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Helpful?
Thank Jeremy B
PHXCA_GM, Manager at Courtyard Phoenix Airport, responded to this review

Hello Jeremy B, Thank you so much for your feedback! I apologize that we did not meet your or our expectations regarding the level of service we provided. We will be sure to share your comments with our team in an effort to improve our guest's experience. We hope that the next time your travels bring you to the Phoenix...

New York
Reviewed 23 October 2016 via mobile

Marriott rewards member but will not use this hotel again. Come often to Phoenix on business and most hotels provide shuttle to/from airport as well as to Tempe or other close by areas. Asked for shuttle to Tempe on Saturday, October 21, at 12:05pm and was told as soon as shuttle came back from airport they would take us to...

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Helpful?
Thank Redbarr12
PHXCA_GM, Manager at Courtyard Phoenix Airport, responded to this review

Hello Redbarr12, Thank you so much for sharing your recent experience with us! I am so sorry about the confusion with the shuttle. I will share your feedback with our team and use this as a training opportunity. Please know that exceptional service is our priority and we will ensure this does not happen again. Thank you again for your...

Albuquerque, New Mexico
Reviewed 22 October 2016 via mobile

I don't ever book a hotel by the airport for convience needing a ton of extras. I just want it to be clean, practical and safe. Boy, was my family in for a surprise! Not only did we have a pool view with a spacious balcony, the pool is absolutely fantastic for an airport hotel too! Super safe. Two entrances...

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Helpful?
Thank Kimber78
Heather R, General Manager at Courtyard Phoenix Airport, responded to this review

Thank you for your review! I am happy to hear your experience with us was a great one. We hope to serve you again in the future. Have a great week! Heather

san francisco usa
Reviewed 16 October 2016

Takes about 20 minutes to get here from the airport. Reception in general was efficient, and the lobby coffee bar/bar area is clean and recently renovated, if generic looking. The elevator is bafflingly hidden around a couple of corners. Sleeping rooms are just as you'd expect...adequate bed, a small desk area, small-ish bathrooms, rough towels. Wi=Fi worked reasonably well, and...

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Helpful?
Thank ajwsf
PHXCA_GM, Manager at Courtyard Phoenix Airport, responded to this review

Hello ajwsf! Thank you so much for your review! We truly appreciate the feedback and hope to serve you again in the future. Thanks again! Annett/Operations Manager

Reviewed 15 October 2016 via mobile

I love this hotel! They have a fantastic pool and a great 24 hours snacks/beverages service! The staff is very friendly and helpful, the room is spacious, clean and comfortable. I really enjoyed my stay!

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1Thank Anna G
Heather R, General Manager at Courtyard Phoenix Airport, responded to this review

Thank you for the review! It is great to hear you enjoyed your stay with us. We look forward to serving you again in the future. See you soon! Heather

South Portland, Maine
Reviewed 15 October 2016

The name is deceptive as this Courtyard is not right next to the airport but it is a close drive and they do offer a courtesy shuttle which none of the other Marriott properties in the area seem to offer. The hotel itself has a very new lobby and we enjoyed the bistro for breakfast. The staff is extremely friendly...

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Helpful?
1Thank Rhonda A
Heather R, General Manager at Courtyard Phoenix Airport, responded to this review

Thank you for the review on our hotel. I am pleased to hear you enjoyed your stay with us and you will be back! Have a great day. Heather

South Jordan, Utah
Reviewed 13 October 2016

We were to meet a group at this hotel, and as so, were mandated to stay there if we wanted hotel pick up. 45 minute wait to get picked up. Shuttle phone wasn't picking up. Finally called hotel twice before getting picked up, then the driver of the shuttle bus was also the clerk who had to check us in.

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Helpful?
Thank 627raeda
PHXCA_GM, Manager at Courtyard Phoenix Airport, responded to this review

Hello 627raeda! Thank you so much for your feedback! I am so sorry that your airport pickup took longer than expected. I will follow-up with our team to ensure this doesn't happen again in the future. Thank you again! Annett/Operations Manager

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The contemporary lobby at the Courtyard Phoenix Airport Hotel provides flexibility and choices for our guests. In addition, we offer a complimentary 24-hour airport shuttle, free Wi-Fi throughout and easy access to the latest news and weather conditions via our GoBoard(R). The highlight of our lobby experience is The Bistro - Eat. Drink. Connect.(R) which provides guests with healthy food and beverage offerings in the morning and dinner service with cocktails. Guests will also enjoy renovated accommodations featuring well-lit work desks and free high-speed internet as well as an outdoor pool and whirlpool, fitness center and 24-hour business center. Our hotel is ideally located near Phoenix Sky Harbor Airport and offers easy access to downtown Phoenix and Tempe via highways 143, 202 and 10. We are also close to Chase Field, University of Phoenix, Heritage Square and Arizona State University. Our convenient location and smart amenities make us an excellent choice among Phoenix Airport hotels. ... more   less 

Additional Information about Courtyard Phoenix Airport

Address: 2621 S 47th St, Phoenix, AZ 85034-7415
Region: United States > Arizona > Central Arizona > Phoenix > South Mountain
Price Range: €83 - €269 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Phoenix Airport 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Courtyard By Marriott Phoenix Airport Hotel Phoenix
Phoenix Courtyard
Phoenix Marriott
Courtyard Phoenix Airport Arizona
Hotel Style:
#22 Business Hotel in Phoenix
#39 Romantic Hotel in Phoenix
#49 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Phoenix Airport staff and other travellers.
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Questions? Get answers from Courtyard Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check to see that the toilet flushes something besides liquid and see if all toiletries are there”
 of 5 bubbles 252cassandram, 8 Oct 2016 | Read review
“Was on the 4th foor, adjoining room, avoid that- I could smell the coffee brewing next door. Get a real room without the connecting door.”
 of 5 bubbles newcomel, 3 Jun 2016 | Read review
“Very accommodating to those who need accessible rooms/access.”
 of 5 bubbles nicolekL5660FT, 18 Apr 2016 | Read review
“Quick access to airport”
 of 5 bubbles andedman, 12 Apr 2016 | Read review
“Balcony Rooms are great after a long day”
 of 5 bubbles TRGLASS, 6 Apr 2016 | Read review
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