Extended Stay America - Phoenix - Airport
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Room & Suite (19)
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About
#141 of 188 hotels in Phoenix
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Self-serve laundry
Wifi
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Room features
Air conditioning
Kitchenette
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Location
Full view
173Reviews2Q+A30Room tips
Reviews
Traveller rating
- 36
- 24
- 34
- 32
- 47
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Popular mentions
Was very happy my company upgraded me from Motel 6 on account of refrigerator, microwave, coffee maker and eating/cooking utensils as requested. My room was very comfortable and the front desk especially Jamaine was most helpful and friendly. My only complaints were smoke smell upon entering room though sleeping area was better and check in was a bit rough. The same thing happened three years ago, my company reserved several rooms for my coworkers and I and provided a credit card which the front desk was unable to use to pay for lodging without calling our manager after hours and making him go on line to fix what could have been arranged when reservation was made. This took 30 minutes and was altogether unnecessary, especially because it’s happened before.
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Date of stay: November 2020Trip type: Travelled on business
Helpful
Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Phoenix - Airport
Responded 23 Nov 2020
Jesse, thank you for returning to Extended Stay America. It is great to hear you enjoyed your comfortable suite and fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so we appreciate you recognizing Jamaine's efforts, and we will be sure to share your compliments. We value your feedback, and we hope to see you again soon! Sincerely, Hotel Management
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The kitchen was filthy, grease stains and crumbs everywhere. The bathroom even worse, toilet speckled in someone else's digestive troubles. The kitchenware I was given was half washed. The air conditioning only made the room humid. To top it off I was greeted by bed bugs when attempting to brave sleeping in the bed. Please don't do this to yourself or your family.
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Date of stay: July 2020Trip type: Travelled solo
1 Helpful vote
Helpful
Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Phoenix - Airport
Responded 10 Jul 2020
Ruth, thank you for the feedback about your stay. We are sorry for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team so that they can take the necessary steps. Our pest control provider had checked the room you occupied and they did not find any evidence of bedbugs. We appreciate you being our guest and hope you will visit us again when in our area. Sincerely, Hotel Management
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+1
Upon arrival a Lyft driver pulled up in front of the hotel and a person stopped him and started dropping F Bombs towards the driver. We had to ring door bell to get into the lobby and the front desk person came on over a speaker... "yea... what do you want"? Nice reception. Had to go into box mounted on the pillar outside to talk reception to inform them we were there to check in. All the while the altercation outside escalated with the person throwing his body on the front hood of the lyft drivers car. We were let in with the door locking behing us. Finally felt a little safe. We approached the front counter to check in. We gave the necessary Identification and keys were handed out to us. The reception explained their policy and that "nomally we add a damage deposit to the rooms, but you people don't look like you are going to cause any damage so we are waiving the fee!" Gee.... thanks! I assume you have had this problem before? What were we getting ourselves into here? We left the building to see the LYFT driver backing up with the man on his hood falling off. Seriously we thought the camera's were going to come out of the bushes filming a movie! NOpe.... this was real live PD LIVE stuff. Our rooms were well the pictures tell the story. Fridge on a dolly that had not been instaled left in the middle of the room, bathroom door would not close because it hit the toilet, and the bed only fit in the corner and we had to hop over each other to go to bed. …
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Date of stay: March 2020
1 Helpful vote
Helpful
Response from iResponze A, Manager at Extended Stay America - Phoenix - Airport
Responded 21 Mar 2020
Thank you for staying at our hotel. We are sorry for the isolated incident you outlined in your feedback. We also apologize for the issues you had with your suite and regret the inconvenience it caused. We will share your concerns with the appropriate teams to ensure a better experience going forward. We hope you will consider giving us a chance so we can make it up to you the next time you both are in the area. Sincerely, Hotel Management
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The front desk got our reservation wrong and was unwilling to accommodate any way to fix it. Three people in a row came in and all had wrong reservations. The front desk was unwilling to help. After they offered us the king room For six people the next man who came in and had a reservation and he was told they didn’t have any rooms at all. The man asked for a bag of chips since he booked through Expedia and the women refused him and said those are for customers who book through Expedia. The front desk attendant was smoking right in front of the front foo was you come in. There is a smoking area right there where you are unloading your baggage. Overall bad hotel. Don’t book here... well if you do just hope they get it right. They did release our booking so we could get our money back.…
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Date of stay: March 2020Trip type: Travelled with family
Helpful
Response from iResponze A, Manager at Extended Stay America - Phoenix - Airport
Responded 13 Mar 2020
Thank you for your recent visit and for your feedback. We are sorry you had an unfavorable experience with the reservations at our hotel. Please accept our sincerest apologies for the behavior you experienced from our front desk associate. Your comments have been addressed with the appropriate staff member, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will reconsider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
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+1
Let me start with the good. I was here for two weeks and never felt unsafe, although I was approached twice from supposed guests who asked for money in the parking lot. The room I was finally put in was old, but clean, the bed was comfy, and the ability to have kitchen to cook for myself in during long stays is a major plus. The staff was neither friendly nor unfriendly, just the professional good evening or a nod of the head. I had very little interaction with them. Now lets talk about the scarey. When I arrived I was given a key to a room that upon entering I found a man dressed in full biomedical cleaning gear, aspiratior, white disposable gowns, etc. and a huge fan, large heating machine cleaning the room. Yikes. Went down and got another room, which was three doors from the first one. Checked for bugs, because that was my first concern, and found none. Front desk told me the cleaning fellow was there because the previous person had been there for quite some time and never requested housekeeping. Ok, I get it, you need major cleaning and fumigationfor a long occupied 'smokers' room. But it doesn't stop there. One day 5 I come back in to find a completely different room fully sealed off with heavy plastic and tape large sign indicating any person entering must be in full protective gear. HUH? A second room like that? I can buy the 'long term guest' excuse for the first room, but can't fathom is in a second room, requiring a complete seal. Then to see a biomedical disposal company, loading bright red bags into clearly marked biomedical disposal cans was a bit much. Luckily I was scheduled to check out the next day. Had I not I would have moved hotels. One can only imagine what it going on that not only one but TWO rooms (that I was aware of) require such drastic clean up.…
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Date of stay: November 2019Trip type: Travelled on business
Rooms
Service
Sleep Quality
Helpful
Response from iResponze A, Manager at Extended Stay America - Phoenix - Airport
Responded 23 Dec 2019
Thank you for being a guest in our hotel and for the review. We are extremely sorry to read about your experience. Although you liked some aspects of your stay, please accept our apologies for the concerns outlined in your feedback and for the overall condition of our property. We take comments such as this seriously and have discussed this with our management and members of our care team. Please be assured that providing an exceptional guest experience is of the utmost importance to us; so once again we regret letting you down. We understand the frustrations you experienced, and we are very grateful for your patience. We hope you will reconsider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
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PRICE RANGE
US$61 - US$208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica phoenix-airport hotel phoenix, extended stay america phoenix, phoenix extended stay, extended stay phoenix
LOCATION
United StatesArizonaCentral ArizonaPhoenixSouth Mountain
NUMBER OF ROOMS
101
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Claim Your Listing Frequently Asked Questions about Extended Stay America - Phoenix - Airport
Which popular attractions are close to Extended Stay America - Phoenix - Airport?
Nearby attractions include Great Room Escape & Class Axe Throwing (4.0 km), The Zone Escape Rooms (6.4 km), and Hall of Flame Museum of Firefighting (6.3 km).
What are some of the property amenities at Extended Stay America - Phoenix - Airport?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Extended Stay America - Phoenix - Airport?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Extended Stay America - Phoenix - Airport?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Phoenix - Airport?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Phoenix - Airport?
Conveniently located restaurants include Cocina Madrigal, Little Miss BBQ, and Pomo Pizzeria Phoenix.
Are any cleaning services offered at Extended Stay America - Phoenix - Airport?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America - Phoenix - Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Phoenix - Airport?
Many travellers enjoy visiting Orpheum Theater (7.5 km), Rosson House Museum (6.7 km), and Hunt's Tomb (7.1 km).
Is Extended Stay America - Phoenix - Airport accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.