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Extended Stay America - Phoenix - Airport

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Traveller (35)
Room & Suite (12)
Dining (3)
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Overview
  • Excellent26%
  • Very good14%
  • Average20%
  • Poor19%
  • Terrible21%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (148)
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All reviewseasy chairextra towelswould recommend this hotel to anyonecoffee potrooms are cleancomfy bedesakitchenetteadastovelodgingrates
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1 - 5 of 145 reviews
Reviewed 3 weeks ago

From the beginning walking in the room it had a horrible odor. The refrigerator made some sort of loud knocking noise. The television was snowy making it hard to watch. The air conditioning made a loud noise sounding like it was going to give out...More

Review collected in partnership with Extended Stay
Thank nesebaby81
Response from 00esa, Manager at Extended Stay America - Phoenix - AirportResponded 3 weeks ago

We apologize for the disappointing stay you had with us. We are extremely sorry for the issues you had with our amenities and facilities. Your review will be taken as a tool to ensure that all procedures within our engineering and maintenance departments are being...More

Hotel's Favourite
Reviewed 16 June 2017

We had a wonderful experience during our week of lodging at this Extended Stay. Its' location to downtown Phoenix is wonderful. It took us to minutes to get to the convention center. It is right next to US-10 and 17. I would stay there again.More

Review collected in partnership with Extended Stay
Thank Richard W
Response from 00esa, General Manager at Extended Stay America - Phoenix - AirportResponded 18 June 2017

Richard, thank you so much for the awesome review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thanks for choosing Extended Stay America - Phoenix – Airport, and we look forward to your...More

Reviewed 5 weeks ago

The staff was nice and the room was adequate, but I think you can get more bang for you buck elsewhere. The rooms were a decent size, but the bathroom was very run down. The curtains on the windows didn't allow for sunlight and privacy...they...More

Review collected in partnership with Extended Stay
Thank B2076XUrobertf
Response from 00esa, Manager at Extended Stay America - Phoenix - AirportResponded 4 weeks ago

Thank you for your review. We are glad to see you and your friends had an overall good stay, but we apologize for the inconveniences you experienced. We have discussed your concerns with our management team to make necessary improvements. We hope you will give...More

Reviewed 4 February 2018 via mobile

Forget getting any sleep while staying in this hotel. It was the loudest place I have ever stayed out of hundreds. I expected some airplane noise, but that was the least of my worries that night. At first we were in a first floor room...More

Thank cheresawynne
Response from 00esa, Manager at Extended Stay America - Phoenix - AirportResponded 5 February 2018

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More

Reviewed 2 February 2018

needs improvements for handicapped people , could use more TV channels, needs a new roof to stop leaks in ceiling, needs better locks on entrance doors. needs more people at front desk during mail pick upMore

Review collected in partnership with Extended Stay
Thank johnsE5369KX
Response from 00esa, Manager at Extended Stay America - Phoenix - AirportResponded 3 February 2018

John, we appreciate you sharing your candid feedback with us and apologize for disappointing you during your stay. It is never our intention to lose focus on providing excellent hospitality, and we have shared your feedback with the concerned team members to ensure our future...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$65 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$65 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (35)
Room & Suite (12)
Dining (3)
Questions & Answers
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Room Tips
"Do not come to this hotel if you are sensitive or allergic to cigarette smoke"
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"Request a room on the top floor - of a different hotel"
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"Cannot help with room location."
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"request a room on top floor"
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