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Residence Inn Phoenix Airport

360 reviews
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Traveller (60)
Room & Suite (47)
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Overview
  • Excellent40%
  • Very good36%
  • Average15%
  • Poor6%
  • Terrible3%
Travellers talk about
“full kitchen”(24 reviews)
“phoenix airport”(30 reviews)
“front desk”(50 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Airport Transportation
Suites
3.0 Star Hotel
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Reviews (360)Write a Review
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137
125
54
24
11
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All reviewsfull kitchenphoenix airportfront deskbedroom suitechinese cultural centerwork spacethe shuttle driveramerican airlinesfree breakfastleave your carthe breakfast areastayed one nightoatmealhome away from homenight stayan early morning flightwould definitely stay here again
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21 - 25 of 351 reviews
Reviewed 10 October 2017 via mobile

I stayed here for business as it was close to Airport and to the area I need to go to while i was in town. I was in a 1 bedroom suite, which was nice and gives that small studio feel. Simple room, couch had...More

Thank Eric I
Response from Jose G, Front Office Manager at Residence Inn Phoenix AirportResponded 12 October 2017

Eric I - Thank you for your time and providing some feedback. I am so pleased to hear of your excellent experience with us and appreciate your comments regarding our rooms and services. It sounds like we will be seeing you again on your next...More

Reviewed 10 October 2017 via mobile

This is a very nice spacious hotel. We needed, a few things from the front desk. They were very prompt! Great customer service! The room was very clean. It met my expectations! I would definitely stay here again! Very good room for the price!

Thank jjangel
Response from Michele T, General Manager at Residence Inn Phoenix AirportResponded 11 October 2017

jjangel, Thank you so much for your review. I am thrilled to hear that you enjoyed our property and hospitality. We look forward to welcoming you back for your next trip to the Phoenix area.

Reviewed 20 September 2017

This hotel lived up to Marriot standard. Check in was a breeze and the staff was great. The hotel provided a nice evening snack and cocktail hour where the theme changes each night. The seating outside and in the lobby is very convenient. The buildings...More

Thank 4realguy
Response from Jose G, Front Office Manager at Residence Inn Phoenix AirportResponded 22 September 2017

4realguy - Thank you for choosing the residence Inn phoenix airport during your stay in the Phoenix area. We are happy to hear you enjoyed your stay with us and are glad you enjoyed the amenities that we offer at our hotel. We look forward...More

Reviewed 11 September 2017 via mobile

Front office could use a bit more training to know how to handle more issues such as wifi and billing problems. Very friendly, but this should be basic knowledge when you are the first impression and representation of the property. They do this "guest of...More

Thank MrsH1106
Response from Jose G, Front Office Manager at Residence Inn Phoenix AirportResponded 14 September 2017

MrsH1106 - Thank you for taking the time to review our hotel. I would like to apologize for the issues you encountered during your stay with us. Our front desk staff is trained to provide a friendly and outstanding customer service. I will share your...More

Reviewed 6 August 2017

We stayed here for one night before our flight to Florida. We'd stayed here a year ago and were pleased so thought we'd stay again. Our air conditioning was miserable. The fan wouldn't move off the high setting and the vent, which couldn't be moved...More

Thank Bocagrlz
Response from Jose G, Front Office Manager at Residence Inn Phoenix AirportResponded 7 August 2017

Bocagrlz - Thank you for taking the time to review our hotel. I would like to sincerely apologize for the maintanence issues you encountered during your stay. Unfortunately our hotel only consist of comfortable queen size beds.

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13456771
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Banquet Room
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$147 - US$334 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#42 Romantic Hotel in Phoenix
#50 Business Hotel in Phoenix
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$147 - US$334 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#42 Romantic Hotel in Phoenix
#50 Business Hotel in Phoenix
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (60)
Room & Suite (47)
Dining (4)
Pool & Beach (3)
Questions & Answers
Ask a question
Morristhecat99
13 March 2017|
AnswerShow all 9 answers
Response from Rory P | Property representative |
Hello, Our shuttle only goes to the airport. Please let me know if you have any additional questions we can assist with.
0
Votes
Room Tips
"Choose a room near an elevator or a staircase"
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"Only stay here if the rate is phenomenal."
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"request the rooms to be cleaned each day, apparently this is required."
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"We were in 335 and it was as promised."
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