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Sheraton Crescent Hotel

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Sheraton Crescent Hotel
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645 Reviews from our TripAdvisor Community

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Reviewed 3 days ago NEWvia mobile

I was not sure what to expect when I got to the hotel after reading the reviews. It's mediocre to say the least. Had a horrible experience at the front desk. The girl that helped me was new and no one was training her. She was clueless and unfriendly. I asked if I could get food and drinks by the...

Thank Cozpol171
Reviewed 20 September 2016

Our team was assigned to this hotel and some of the negative tripadvisor reviews had me worried. But almost every warning was wrong. Not only was the hotel beautiful, but we will go back again when we visit GCU. I took a flashlight to check the mattresses. They were scrubbed clean and no signs of bugs. The Wi-Fi was free:...

2Thank 2MarineMom
About Hotel's Favourite Review
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you so much for taking the time to write a review on Trip Advisor. We value your feedback and so happy to hear that you had a wonderful experience with us. We look forward to the next time you will be visiting GCU and staying with us at the Sheraton Crescent.

Reviewed 4 days ago NEWvia mobile

My husband and I checked into the hotel tonight and are not impressed. 1st off we are SPG Gold members due to owning an SPG time share and having an SPG Amex card and you are supposed to be upgraded to higher floor rooms and corner rooms. We got stuck in a tiny corner alright, over looking a tree and...

Thank Tammy A
Oviedo, Florida
Reviewed 4 days ago NEW

Sheraton is always a gamble, some are nice and others suck. This one sucks! It may be ok if your expectations are fairly low and just want a bed during spring training, but if you desire a comfortable, clean business hotel keep looking. It seems the majority of the rooms have full size beds which is a problem if you...

Reviewed 6 days ago NEW

We have been fortunate to have travelled much of the world and can honestly say that we have never met a friendlier staff than at the Sheraton Crescent. Every one we encountered was eager to assist or to answer your question. The Sheraton Crescent is nothing particularly special – but the staff make it seem so. There are two pools,...

Thank ralu25
Reviewed 1 week ago

Stayed at this property for a quick stay during March. The check in was quick and friendly. The property has a parking deck and a few spaces in front. The hotel is quite old, but not run down. The room did not have a lot of the USB charging ports that are common in recently updated locations. The shower was...

Thank mwbvirginia
lori l, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for taking the time to share your feedback. We are happy to hear that our staff was friendly and efficient. We truly try to deliver the best guest experience and will definitely discuss with our culinary team the offerings on the breakfast buffet to enhance this for our guest. We hope that if your travels bring you to...

Dubai, United Arab Emirates
Reviewed 1 week ago

Sorry If I am being Harsh, but coming from Dubai, I have certain expectation as to what a sheraton hotel should be, and this is certainly not it. Rooms are old and dated, the coffee shop in the lobby is actually a starbucks, the facilities are well maintained but also quite old and dated. The staff were very nice and...

Thank Frequentflyer7777
lori l, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for taking the time to share your feedback on trip advisor. We are sorry that our hotel fell short of your expectations. I will definitely share your feed back with our General Manager for future improvements. Lori

Albuquerque, New Mexico
Reviewed 1 week ago

Once we finally had the room we paid for, it was ok, even pleasant. HOWEVER, the night we arrived, even though we called ahead, saying we would be late (and had pre-paid) they had given our room away and we were put in a tiny room. Our adult son ended up on a lumpy roll-a-way. We could barely get around....

Thank Herbie1224
lori l, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for taking the time to share your feedback on trip advisor. I'm sorry to hear that your room wasn't up to your expectations. We try to meet the expectations of all our guest and sorry to hear we fell short. If you are returning to the Phoenix area please let me know and I can ensure that your...

Reviewed 1 week ago via mobile

The hotel lobby is beautiful and the staff is helpful and friendly. I had a clogged sink when I checked in and it was fixed immediately. The Club Lounge is a nice feature, but it gets very noisy and crowded during free appetizer time! The reasons it's not great are mostly due to the wifi and the food. The high...

Thank traveling_nerdalie
lori l, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for taking the time to give us your feedback on your recent stay at the Sheraton Crescent Hotel. We appreciate your kind comments on our staff and will definitely share with our associates. I also appreciate you letting us know about your opportunities at breakfast. We do still offer a menu daily in our restaurant even when we...

Reviewed 1 week ago

We booked our room from the hotel's web site and got a confirmation email saying "See your room." Our room was nothing like the photo. There was supposed to be a sofa, there wasn't. There wasn't even a dresser, which made hubby grumpy. We asked to move to another room because the A/C didn't seem to be working, but the...

Thank Dorsey T
lori l, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for taking the time to provide us your feed back on Trip Advisor. I will take your feedback to our team and we will definitely use this to become better. The majority of our king rooms do offer the sofas and I'm sorry to hear that yours did not. We truly value the experience we deliver to our...

159 photos of this hotel

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Pool/Beach Area (13)
Hotel & Grounds (29)
View from Room (8)
Room/Suite (15)
Bathroom (7)
Dining (6)
Business Centre/Function Rooms (1)
Other (65)

Management photos: Courtesy of the property manager

All Management Photos (15)
Hotel & Grounds (2)
View from Room (1)
Room/Suite (4)
Dining (1)
Pool/Beach Area (1)
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  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton Crescent Hotel

Address: 2620 W Dunlap Ave, Phoenix, AZ 85021-2710
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: €95 - €307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix
Sheraton Crescent Hotel Phoenix, Arizona
Hotel Style:
#47 Family Hotel in Phoenix
#55 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Crescent Hotel staff and other travellers.
8 questions
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6 months ago
Daly City, California
over a year ago
Chicago, Illinois
4 months ago
Tucson, Arizona
10 months ago

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Questions? Get answers from Sheraton Crescent Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best tip to get a good room is to get a room at a different hotel.”
 of 5 bubbles COREYB838, 26 Mar 2017 | Read review
“CVS store is less than a mile away if you need anything quick”
 of 5 bubbles mwbvirginia, 21 Mar 2017 | Read review
“it's all the same”
 of 5 bubbles Frequentflyer7777, 21 Mar 2017 | Read review
“room 705 is cramped”
 of 5 bubbles dorstyt, 18 Mar 2017 | Read review
“No charge for parking, and restaurant/lounge food good”
 of 5 bubbles JulieT344, 28 Feb 2017 | Read review
5 of 5