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Hilton Phoenix Suites

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#26 of 173 Hotels in Phoenix
Certificate of Excellence
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687 Reviews from our TripAdvisor Community

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Showing 668: English reviews
Tucson, United States
Reviewed 2 June 2016

This hotel is a great location, if you want to get around in downtown Phoenix. With the light rail being steps from the doorway and many attractions also close to the hotel it's a great place to stay.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Don P
Casa Grande, Arizona
Reviewed 2 June 2016

I'd stay again. Tried other places in the same area to save a buck and you definitely get what you pay for. Will never make that mistake again. Service was fast and efficient and covered parking was a plus.

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Thank P9919FRmarkv
Colorado Springs, United States
Reviewed 31 May 2016

This Hilton falls far short of the Hilton brand that I am familiar with from years of travel. It certainly has the bones for a great hotel and is very convenient to the Phoenix new downtown stadium district. It has a serviceable lounge, restaurant, fitness center and room however, it is very dated from the perspective of décor and styling.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Daniel S
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

Thank you for staying with us and taking the time to leave comments about your visit. The Hilton Phoenix Suites does rank in the top 50% tier of Hilton Hotels; however, just entering the cycle renovation period due to changing trends and lifecycle warning signs. I’m very excited to report that design and construction planning is underway. I’m sorry we...

Texas
Reviewed 19 May 2016

Yet room had a powerful, and odd, smell when I arrived, like some sort of floral deodorizer. Perhaps someone had had a pet, or there had been some illicit smoking. But the smell dissipated after time. Bed was comfortable. Parking was convenient, but $12 for self-parking.

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Thank SunshineGA
Miami, Florida
Reviewed 19 May 2016

Was very friendly and clean. Lobby is very beautiful. The suites are very spacious and accomodating. Was a little dissappointed their gift store was closed in the weekend and did not have many selections for take home trinkets. But overall, a very satisfying experience

Review collected in partnership with Hilton Hotels & Resorts
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Thank O2712VEangelr
Tucson, Arizona
Reviewed 15 May 2016 via mobile

Customer service at the front desk leaves much to be desired. Especially from the ride front desk manager, the woman with curly hair. Not sure why she's working there but she's in the wrong field. The hotel is ok but is outdated. Internet didn't work so if you're going there for business travel forget it.

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Helpful?
Thank jamiesanders18
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

Thank you for bringing your experience to my attention. I’m very sorry your interactions with my staff went poorly. Even with not yet knowing the situation, it should have been better handled given your comments. I will look into the matter. In regards to the internet, some areas of the hotel do work better than others. A full remediation is...

Mount Vernon, United States
Reviewed 13 May 2016

I stayed here because it was close the location of my event. There is no shuttle from the airport and I used the tram and rail to arrive. Not a problem unless you are carrying a lot of luggage. The room was large and clean. The breakfast included was very good. Expect to wait for eggs as they appear very...

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Thank Mark M
Phoenix, United States
Reviewed 12 May 2016

My wife and I stayed there because of its close proximity to Chase Field (for the Kenny Chesney Concert), and Hiltons reputation as well as being that the hotel is all suites - Awesome! The service we got from beginning to end was amazing, the Front desk manager, Monica, heard that we are having a date night and when we...

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Thank Michael H
Pearland, United States
Reviewed 11 May 2016

great staff-great food-nice place to be when away from home-will try to always stay at a Hilton Hotel if at all possible. Staff very knowledgeable of things to do around the city and always willing to help.

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Thank Jennifer H
Phoenix, Arizona
Reviewed 11 May 2016

This "HILTON" is an old covered Embassy Suites. If you have a long stay the rooms are roomy and clean however the hotel amenities are lacking at best. Fortunately there is good food and drink within walking distance. The staff was more on par with a Super 8 and the breakfast was again sub par for a HILTON brand property.

Review collected in partnership with Hilton Hotels & Resorts
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Thank digodell

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Phoenix Suites

Address: 10 E Thomas Rd, Phoenix, AZ 85012-3114
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range: €180 - €346 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix Suites Arizona
Hilton Hotel Phoenix
Phoenix Hilton
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#32 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phoenix Suites staff and other travellers.
2 questions
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Questions? Get answers from Hilton Phoenix Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the atrium and as there aren't other large buildings nearby, the view is the same in/for each room.”
 of 5 bubbles 357heatherh, 10 Jan 2017 | Read review
“Can not comment as to the value as the hotel was included in our tour package”
 of 5 bubbles MLOU19, 31 Oct 2016 | Read review
“my room was on 2nd floor. Easy access”
 of 5 bubbles Slp2454628, 28 Sep 2016 | Read review
“All the rooms are conveniently places.”
 of 5 bubbles 746rosef, 15 Sep 2016 | Read review
“Don't select a room on the Central Ave side. Was on a high floor and could still hear trucks, bus & motorcycles below.”
 of 5 bubbles Carolinaguy1, 27 Aug 2016 | Read review
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