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Hilton Phoenix Suites

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#30 of 173 Hotels in Phoenix
Certificate of Excellence
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672 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Phoenix Suites
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Showing 653: English reviews
Tucson, Arizona
Reviewed 15 May 2016 via mobile

Customer service at the front desk leaves much to be desired. Especially from the ride front desk manager, the woman with curly hair. Not sure why she's working there but she's in the wrong field. The hotel is ok but is outdated. Internet didn't work so if you're going there for business travel forget it.

Thank jamiesanders18
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

Thank you for bringing your experience to my attention. I’m very sorry your interactions with my staff went poorly. Even with not yet knowing the situation, it should have been better handled given your comments. I will look into the matter. In regards to the internet, some areas of the hotel do work better than others. A full remediation is...

Mount Vernon, United States
Reviewed 13 May 2016

I stayed here because it was close the location of my event. There is no shuttle from the airport and I used the tram and rail to arrive. Not a problem unless you are carrying a lot of luggage. The room was large and clean. The breakfast included was very good. Expect to wait for eggs as they appear very...

Thank Mark M
Phoenix, United States
Reviewed 12 May 2016

My wife and I stayed there because of its close proximity to Chase Field (for the Kenny Chesney Concert), and Hiltons reputation as well as being that the hotel is all suites - Awesome! The service we got from beginning to end was amazing, the Front desk manager, Monica, heard that we are having a date night and when we...

Thank Michael H
Pearland, United States
Reviewed 11 May 2016

great staff-great food-nice place to be when away from home-will try to always stay at a Hilton Hotel if at all possible. Staff very knowledgeable of things to do around the city and always willing to help.

Thank Jennifer H
Phoenix, Arizona
Reviewed 11 May 2016

This "HILTON" is an old covered Embassy Suites. If you have a long stay the rooms are roomy and clean however the hotel amenities are lacking at best. Fortunately there is good food and drink within walking distance. The staff was more on par with a Super 8 and the breakfast was again sub par for a HILTON brand property.

Thank digodell
Haiku, United States
Reviewed 10 May 2016

Very conveniently situated next to the light rail that will take you to the baseball park, basketball arena and convention center within about 12 minutes... Quiet, clean and away from the city center, but close to a number of good local restaurants.

Thank David C
Reviewed 10 May 2016

Great place would stay there again, all the enmities, very clean, and over all wonderful staff. Great for going to a concert. Close to pretty much anything you want to do, Inside pool. Just over all very very nice. wonderful stay.

Thank 738nikig
Arlington, Texas
Reviewed 9 May 2016

Clean, roomy, and full of light and the staff is amazing! The location is less than a block away from the rail so it is easy to get about without a car. I plan to return along with my family for vacation.

Thank monicah312
Phoenix, Arizona
Reviewed 8 May 2016

I had a good experience for the most part. The only downfall was the pool. The water was freezing and the hot tub was warm. The pool area was not inviting at all, it had a cold damp feeling just walking into the pool area. After a long day all I wanted to do was relax by the pool, but...

Thank michelleZ4082TW
Irvine, United States
Reviewed 29 April 2016

I travel a lot for work and have to say this is one of the best hotels I have ever stayed at. From the friendliness of the staff to the delicious breakfast buffet to the convenient shuttle they offer, hands down a 5 star experience. The bed and pillows were extremely comfortable and our room was very spacious and clean....

Thank Katrina R

98 photos of this hotel

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Room/Suite (11)
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  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Phoenix Suites

Address: 10 E Thomas Rd, Phoenix, AZ 85012-3114
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range: €129 - €344 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix Suites Arizona
Hilton Hotel Phoenix
Phoenix Hilton
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#32 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phoenix Suites staff and other travellers.
2 questions
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Questions? Get answers from Hilton Phoenix Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Can not comment as to the value as the hotel was included in our tour package”
 of 5 bubbles MLOU19, 31 Oct 2016 | Read review
“my room was on 2nd floor. Easy access”
 of 5 bubbles Slp2454628, 28 Sep 2016 | Read review
“All the rooms are conveniently places.”
 of 5 bubbles 746rosef, 15 Sep 2016 | Read review
“Don't select a room on the Central Ave side. Was on a high floor and could still hear trucks, bus & motorcycles below.”
 of 5 bubbles Carolinaguy1, 27 Aug 2016 | Read review
“Road noise is nonexistent unless you open your balcony door... in which case, you can see a fabulous sunset!”
 of 5 bubbles pattilong865, 21 Jun 2016 | Read review
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