Embassy Suites by Hilton Phoenix Downtown North
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Embassy Suites
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Embassy Suites by Hilton Phoenix Downtown North
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#26 of 187 in Phoenix
Location
Cleanliness
Service
Value
Settle in for a relaxing stay at our Embassy Suites by Hilton Phoenix Downtown North hotel. Located in the city's midtown/downtown Central Corridor, we are just seven miles from Phoenix Sky Harbor International Airport (PHX) and two miles from the Phoenix Convention Center. Our location adjacent to the Thomas/Central Metro Light Rail station, gives you easy access to area attractions such as Chase Field, Talking Stick Arena, Comerica Theater, ASU Downtown Campus, Symphony Hall, Phoenix Sky Harbor International Airport as well as downtown Tempe and downtown Mesa. Start your day with a free made-to-order breakfast featuring omelets with your choice of fillings, potatoes, bacon, fruit, pastries and more. Later each evening, join us for drinks and snacks at the complimentary Evening Reception* in the beautiful atrium lounge or enjoy a delightful dinner at our Salt River Tavern.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid public parking on-site
Car park
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
Location
Full view
77Somewhat walkable
Grade: 77 out of 100
63Restaurantswithin 1 km
3Attractionswithin 1 km
Contact
10 E Thomas Rd, Phoenix, AZ 85012-3114
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1033Reviews8Q+A89Room tips
Reviews
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Most Recent
I travel an average of 180 days a year for work. I love Embassy Suites and stay at them as much as I can. As a Diamond member for years, I can say Rob at the bar stands out as one of the most genuine people I’ve ever met. The entire staff, Billy, the food and beverage manager as well as Irene Contreras in sales are top notch. Everyone went out of their way to make this hotel stand out and make an impression. I will make sure I stay at this Embassy Suites anytime I come to Phoenix, not only because of the staff, but because it is a very clean and nice Embassy.
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Date of stay: June 2022Trip type: Travelled
Helpful
+1
Hotel's Favourite
Beautiful hotel, staff was super friendly. Breakfast was a nice selection. Convenient to the Airport. No shuttle service. Only a $10 Lyft ride from airport. Close to shops~ public train and bus station.
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Date of stay: May 2021Trip type: Travelled
Helpful
Response from Monica Sanciprian, Guest Services / Front Office at Embassy Suites by Hilton Phoenix Downtown North
Responded 7 Jun 2021
Thank you for your feedback and hope to see you again soon.
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I stayed one night here in early March to attend the Indian Art Festival at the Heard Museum. I wanted to be within walking distance of The Heard, it came down to this place or the Fairfield Inn. I opted for Embassy Suites since it looked nicer and I’ve had good experiences with this hotel chain in the past. I think I made the right choice. The check in experience was very pleasant as the staff greeted me and stored my bag while attended the festival. When I finally checked into my room, I found it to be clean and comfortable and the perfect size for a solo traveler. The hotel has a spacious lobby, a bar, and a good restaurant, which is helpful because there aren’t many places to eat within the immediate vicinity. There are more centrally located hotels for exploring Phoenix, but if you want to be within walking distance of The Heard or the Phoenix Art Museum, then this Embassy Suites is the ideal choice.…
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Date of stay: March 2022Trip type: Travelled
Helpful
My family stayed at this hotel returning home from San Diego from spring break. We arrived a little after 10 and checked in. After getting my family food and everyone relaxed for the night. I was abruptly woken by my boyfriend around 2am because he had gotten bit by what seemed like a bed bug. He had squished the bug that had bit him and left a blood stained bug corpse in the middle of the bed. After being placed in another room and alerted staff to the issue. I was told they had to “inspect” the room for bed bug “activity” and that would happen at 2pm that day. I was notified by Monica after 4pm that a third party and their house keeping staff would investigate our issue and concluded there is and was not “bed bug activity” in our original room. I’m sorry but who wakes up at 2am to being bit on the shoulder and side by a mysterious insect and nothing is done about it. But also how do you get a good night sleep after that? Thinking of the possibility of bring an unwelcome pest home after a great spring break with my children. I do not believe the situation was handled in any positive manner. Waiting around for most of the day for a phone call about an inspection that might have never even happened but also the attitude from staff after we were moved to a different room was completely uncalled for and extremely unhelpful. Moving 3 children, myself, my boyfriend and our dog after 2am was not exactly my idea of fun. I am getting bit wasn’t apart of the plan either. If I could rate this property less than 1 I would.…
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Review collected in partnership with Embassy Suites Hotels
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Nice downtown hotel. Very attractive lobby and atrium. Breakfast buffet excellent with made to order omelets among other things. Evening reception was lacking in terms of variety of food and the free drinks were served in small cups but still OK. Bartenders were great and friendly. The room was different and a little tight. Not like other Embassy Suites I have been to with no separate rooms as I have had in other Embassy Suites. My room was cramped and very similar to any other hotel room but it had a sink, fridge and microwave.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Helpful
Response from Monica Sanciprian, Guest Services / Front Office at Embassy Suites by Hilton Phoenix Downtown North
Responded 20 Mar 2022
Thank you RD S, We appreciate your time and comments. I will make sure to share your kinds words about our staff. We hope to see you again soon.
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Like staying in a portal-potty human waist kept climbing back to top of all of the toilets. From rooms to the down stairs guest toilet. Toxins were quite unnecessary an should have signs in place. Parking was terrible also
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Review collected in partnership with Embassy Suites Hotels
Date of stay: February 2022Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Monica Sanciprian, Guest Services / Front Office at Embassy Suites by Hilton Phoenix Downtown North
Responded 20 Mar 2022
Thank you shaveda24, I will have to look into this situation deeper but greatly apologize for any challenges during your stay. We hope to see you again soon for a problem free stay.
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As a Hilton HHonors member, I was disappointed with my stay at this Embassy Suite. Found trash in the room at was not removed. The breakfast buffet no longer had breakfast meats as part of the menu. Front desk people couldn’t tell me anything about the metro bus route that runs on the street in front.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Monica Sanciprian, Guest Services / Front Office at Embassy Suites by Hilton Phoenix Downtown North
Responded 20 Mar 2022
Thank you hswong1999 for your comments and suggestions. I will make sure to share your comments with our department managers. This is not the norm at our property and will have the issues addressed and suggestions reviewed.
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Everyone was friendly and welcoming. Dinner menu was great and the breakfast was outstanding. Rooms were clean and the beds were comfortable, the suite we stayed in was exceptional. Highly recommend anyone checking this hotel out.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Monica Sanciprian, Guest Services / Front Office at Embassy Suites by Hilton Phoenix Downtown North
Responded 20 Mar 2022
Thank you ericstewart2022, It is great to hear you enjoyed your stay. I will share your kind words with the entire team.
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Typical Embassy Suites. Made to order breakfast was good. The happy hour is well staffed with friendly staff, Only complaint is the Wi-fi and Internet was spotty, Front desk staff was good and readily brought coffee, towels, shampoo etc. when requested, Housekeeping does not enter the room unless requested
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Date of stay: February 2022
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Monica Sanciprian, Guest Services / Front Office at Embassy Suites by Hilton Phoenix Downtown North
Responded 13 Feb 2022
Thank you for your feedback and hope to see you again soon.
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Check your room for housekeeping before getting settled. Tub, sink, sheets, walls..my room was untouched by cleaning supplies. Checked in at 3:30pm and did not have time to switch due to wedding at 5pm. Did not use tub, had hair on sides and near drain. Used a clean towel to wipe out sink. Beds were made however after closer look they just flipped the top duvet over, stains on other side. Obvious fluid of some sort all over main door near wet bar. Very disappointed
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Review collected in partnership with Embassy Suites Hotels
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Monica Sanciprian, Guest Services / Front Office at Embassy Suites by Hilton Phoenix Downtown North
Responded 13 Feb 2022
Thank you for your feedback , I will share your comments with our management team. I am hoping this might have been the wrong property since we do no use duvets. None the less, we will investigate.
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PRICE RANGE
US$133 - US$190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton suites phoenix hotel phoenix, hilton phoenix, hilton hotel phoenix, phoenix hilton
FORMERLY KNOWN AS
Hilton Phoenix Suites
LOCATION
United StatesArizonaCentral ArizonaPhoenixEncanto
NUMBER OF ROOMS
242
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Claim Your Listing Frequently Asked Questions about Embassy Suites by Hilton Phoenix Downtown North
Which popular attractions are close to Embassy Suites by Hilton Phoenix Downtown North?
Nearby attractions include Heard Museum (1.0 km), Durant's (0.4 km), and Art For Fun! Studio and Gallery (1.1 km).
What are some of the property amenities at Embassy Suites by Hilton Phoenix Downtown North?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Embassy Suites by Hilton Phoenix Downtown North?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Phoenix Downtown North?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Embassy Suites by Hilton Phoenix Downtown North?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Embassy Suites by Hilton Phoenix Downtown North?
Conveniently located restaurants include Durant's, The Courtyard Cafe at the Heard Museum, and Taco Guild.
Are there opportunities to exercise at Embassy Suites by Hilton Phoenix Downtown North?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Embassy Suites by Hilton Phoenix Downtown North?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Embassy Suites by Hilton Phoenix Downtown North?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Embassy Suites by Hilton Phoenix Downtown North offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Embassy Suites by Hilton Phoenix Downtown North?
Many travellers enjoy visiting Orpheum Theater (3.5 km), Rosson House Museum (3.5 km), and Wrigley Mansion (6.3 km).