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Embassy Suites by Hilton Phoenix Airport

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975 Reviews from our TripAdvisor Community

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Showing 968: English reviews
Minneapolis, United States
Reviewed 7 April 2016

Excellent choice for business or family visit. Conveniently located near airport and downtown Phoenix / Scottsdale. Nice rooms, helpful staff and best complimentary breakfast I've ever had at a moderately priced hotel. A great value.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
2Thank John R. C
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear John R.C, Thank you for taking the time in reviewing our property recently on Trip Advisor. We appreciate your stay with us and we hope to see you again in the near future! All The Best, Vanessa Ramos vanessa.ramos@hilton.com

Noblesville, Indiana, United States
Reviewed 5 April 2016

When we turned in, we weren't sure if this was really an Embassy Suites. It just didn't have the look we expected. The facility isn't new and there has been a lot of strip center retail that has flourished along the road it's on, but don't give up on it. Check in was easy, pleasant and quick. They read our...

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Helpful?
2Thank Jeff R
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Jeff R., Thank you so very much for your recent review of our hotel property on Trip Advisor. Our team truly prides themselves on the service that is provided and our amenities served. We are so happy that you were able to enjoy our pool and hot tub and completely understand your mention of the spotty Wi-Fi and we...

Albuquerque, New Mexico
Reviewed 4 April 2016

The pool area was great, loved that the kids could swim and we could relax and watch over them. Room was clean and quiet although the sleeper sofa was so uncomfortable my exhausted 6 year old could not sleep on it....and he could sleep on tacks after a day of swimming. The reception in the evening was also excellent and...

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Helpful?
2Thank B1gDaddy
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear B1gDaddy, We appreciate your review so very much! Thank you for the time that you took in reviewing our property. We are so happy that you children were able to enjoy our pool, our amenities and our fabulous 5th floor view of beautiful Phoenix. Our Breakfast Cook and Evening Reception Team is pretty amazing, we will pass along your...

Milwaukee, United States
Reviewed 4 April 2016

We chose this hotel because I'm an Honors member. Also, it we had an early morning departure so wanted to be conveniently close to the airport. It's an older property and although updated recently the rooms definitely showed their age. The neighborhood also isn't the best. I used points for our stay so from that standpoint it was ok given...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Kurt S
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Kurt S., Thank you for your recent review of our hotel. We appreciate your stay and do hope that you visit us again. As mentioned in your review, our property is unique in that it is one of the original Embassy Suites. We are so pleased that you found our hotel conveniently close to the airport. We are also,...

Reviewed 4 April 2016

We have stayed at several Embassy Suites throughout the country so we know what to expect in terms of the suites, the service, the overall product. In fact a few days earlier I stayed in one in Texas which was a good experience. This led to my decision to book a room in Phoenix at an Embassy Suites. It was...

Review collected in partnership with Embassy Suites Hotels
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1Thank lauriel193
Ontario, California
Reviewed 3 April 2016

Upon arriving at this Embassy Suites, I was surprised at how old and small it seemed from the street view. However, the front desk staff was terrific and made us feel at home. Our room faced a parking lot, but it was quiet. The rooms were spacious and clean... The beds were comfortable which were welcomed after a six hour...

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Helpful?
2Thank CaliGirl727
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear CaliGirl727, Thank you so very much for your recent review of our hotel on Trip Advisor. We are glad that you were able to rest after your 6 hour drive in one of our spacious two-room suites. Our hotel truly prides it self on our friendly staff. I have passed along your mention of our Front Desk staff to...

Woodland Park, Colorado
Reviewed 31 March 2016

This was an Embassy Suites in name only. I travel frequently and usually stay at Hilton hotels. I depend on their name and assume I will receive appropriate quality. From check in when they didn't have the correct reservations for my friends, to the managers reception where they served goldfish, rice krispie treats, and watered down drinks, to the shuttle...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Larry N
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Larry N, Thank you for your recent review of our property on Trip Advisor. We assure you that your experience with us is not what we strive for at the Embassy Suites by Hilton- Phoenix Airport. We are looking into ways to revamp all of our amenities and will share your review with our team. We were able to...

Park Ridge, Illinois
Reviewed 26 March 2016

The plumbing is Old & Outdated, vanity old and peeing, low water/shower pressure, tub drained SLOWLY. Front door was old and"stuck" when trying to open. The place need updating to reach Embassy standards.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank V9781SHrobertp
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear V9781SHrobertp, We appreciate the time that you took in reviewing our property. We apologize for the old appearance that you encountered while on-property and assure you that we are doing our best to ensure great stays through taking care of any and all hotel imperfections. We hope to welcome you again on any future visits to Phoenix and wish...

Minneapolis, Minnesota
Reviewed 23 March 2016

We stayed two nights at the Embassy Suites on Thomas road while in town for some Spring Training games. The staff is very friendly and helpful, beds were comfortable, and the room was clean. Yet this is quite an old property in great need for a remodel. The patio door instantly slipped of the track the first time I tried...

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Helpful?
Thank MateoKennedy
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear MateoKennedy, We appreciate your recent review of our hotel on Trip Advisor. I am so glad that you enjoyed your stay with us. I want to apologize to you for any problems that you encountered due to wear and tear at our hotel. I assure you that we are currently working on some remodeling and hope that when you...

Hot Springs, Arkansas
Reviewed 22 March 2016

As a diamond Hilton business traveler, this is not where I would book again. Because of spring training baseball and spring break, it was the only affordable Hilton. Now wonder. Don't bother. Bad neighborhood where you do not want to leave the hotel at night. Guys smoking stinky cigars at the pool that you can smell forever, not even free...

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Helpful?
Thank Cathy C
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

We are sorry that you did not enjoy your stay at our hotel.

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: €109 - €334 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
Embassy Suites By Hilton Phoenix Airport Arizona
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Phoenix Airport staff and other travellers.
4 questions
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Sierra Vista, Arizona
over a year ago
longwood, fl
6 months ago
Norfolk, Virginia
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the parking lot on the side of the building offer some view, other side faces the side of an office building.”
 of 5 bubbles Buckeye7821, 2 Mar 2017 | Read review
“It is hard to not face the pool and it was 30 degrees. I was surprised people where in it”
 of 5 bubbles Noreplyfromtucson, 28 Jan 2017 | Read review
“Choose a room away from the pool noise.”
 of 5 bubbles rayu, 25 Jan 2017 | Read review
“Near airport”
 of 5 bubbles patriciahG7825IE, 27 Nov 2016 | Read review
“Check the AC and refrigerator first”
 of 5 bubbles 27xoros, 30 Oct 2016 | Read review
5 of 5