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Embassy Suites by Hilton Phoenix Airport

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Embassy Suites by Hilton Phoenix Airport
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911 Reviews from our TripAdvisor Community

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Showing 905: English reviews
Medford, United States
2 reviews
Reviewed yesterday NEW

Arrived at 11 pm. Property was not secure. Back gate left open to sketchy parking lot. Property is dimly lighted and unsafe. Room smelled strongly of chlorine. Furnishings were very cheap quality. Did not meet brand expectation except staff was nice when they allowed me to leave!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Susan L
West Covina, United States
Reviewed 2 days ago NEW

The hotel building is quite old. The bathroom is not good designed, not like in other Embassy Suites hotel we ever stayed. Location is quite good, seems to be quite safe too. The pool is in open area, it's too cold to swim at this time of season.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank josefagustinusc
Dallas, United States
Level Contributor
3 reviews
Reviewed 4 days ago NEW

The rooms are spacious and comfortable with a living area, kitchenette and bedroom. The furniture is older. All rooms enter and exit toward the pool area, which can be noisy if you're working in your room. The HVAC system is controlled by the hotel, but they will bring you a space heater if you are cold. Overall it is a... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Deirdre G
Bellingham
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

This was a great hotel near the airport, had a good price, and the room was spacious and clean. Parking was easy and free. The happy hour offering was nice. The cook to order breakfast was fantastic! I would definitely stay here again.

Helpful?
1 Thank patriciahG7825IE
Palo Alto, California, Usa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

This hotel is a good choice if you're staying in the Phoenix area. It's not too far from the airport - and they do have a shuttle. I had a rental car and there was ample free parking. I can't complain about the size of the room/suite - could use a little updating, but it was ok.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lew W
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Lew W, Thank you for your recent review of our hotel. We are so glad that you were able to stay with us and enjoy how close we are to the airport. We look forward to your return visit to Phoenix. Thank you, Vanessa Ramos vanessa.ramos@hilton.com More 

Newport Beach, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Place is in a dumping location but the service is great the food was good. Rooms were clean and pool was heated and spa was hot. Breakfast was great but the staff behind the griddle was impatient and rude. But overall worth the price paid by all means

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Briana B
Phoenix, United States
1 review
Reviewed 1 week ago

Old building. Poor service. Possible bed bugs. Sliding glass patio door would not lock and personnel did not care to help. I have visited Embassy Suites numerous times in past. This location is nothing like what you would expect from a Hilton brand hotel/inn. I will never stay at another Embassy Suites again.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 309yumiw
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear 309yumiw, Thank you for your recent review of our hotel. We are so sorry to learn about your experience at our property. We have several wonderful Embassy Suites by Hilton that may be a better fit for you. Please contact us directly if you would like to discuss your stay further. Thank you, Vanessa Ramos vanessa.ramos@hilton.com More 

Oro Valley, Arizona
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

Travelled to Phoenix to watch our granddaughter in competition. Several of us attended occupying several rooms for a couple of nights. We all prefer to stay at Embassy Suites because we are all HHonors members. This hotel was chosen due to its location to the competition venue. We did the online check-in specifying a 3:00 arrival. We arrived promptly at... More 

Helpful?
Thank Gloria C
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Gloria C, Thank you for your recent review of our hotel. We are so happy that Patricia and Gabby made left you with such a wonderful impression of the care that we hold for our team and Guests. Our breakfast team is truly amazing and we are so proud of them. We are also, so glad that we were... More 

Riverside, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

very good except the neighborhood does not look great. Bus drop off and pick up was okay. The breakfast was the best. It was cooked with my specifications. Very enjoyable. The room was very clean and large. It would be very ideal for a family vacation.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Mark I
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Mark I, Thank you so very much for your 4 bubble rating of our hotel! We appreciate your stay with us and hope to welcome you back in the near future. All The Best, Vanessa Ramos vanessa.ramos@hilton.com More 

Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

The staff was very friendly and helpful, the breakfast is way above average and tasty. Perfect location, close to downtown Phoenix and airport and major freeways. It was a higher price but you get what you pay for.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank willies585
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear willies585, Thank you for your recent review of our hotel. Your stay with us is greatly appreciated and we hope to see you again soon. We have shared your review with our team who was very proud of the great job that was done and well received. See you again! Thank you, Vanessa Ramos Vanessa.Ramos@hilton.com More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: €122 - €251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
Embassy Suites By Hilton Phoenix Airport Arizona
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Phoenix Airport staff and other travellers.
3 questions
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Sierra Vista, Arizona
over a year ago
longwood, fl
2 months ago
Norfolk, Virginia
9 months ago

See all questions (3)

Questions? Get answers from Embassy Suites by Hilton Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Near airport”
 of 5 bubbles patriciahG7825IE, 27 Nov 2016 | Read review
“Check the AC and refrigerator first”
 of 5 bubbles 27xoros, 30 Oct 2016 | Read review
“Stay in upper floors. Hotel's first level is open and easily accessed by non-hotel visitors.”
 of 5 bubbles johnmX2977CU, 17 Oct 2016 | Read review
“find another hotel.”
 of 5 bubbles stcrmora, 10 Oct 2016 | Read review
“Ask for a good view...”
 of 5 bubbles donnab748, 10 Oct 2016 | Read review
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