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Embassy Suites by Hilton Phoenix Airport

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956 Reviews from our TripAdvisor Community

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Showing 950: English reviews
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Rochester, United States
Reviewed 2 days ago NEW

I choose this hotel based on the it being an Embassy suites for my vacation. I was shocked to find a dated hotel that has painted cinder block walls and a decor that has not been updated in at least twenty years. The staff was friendly and kept the room clean, but there is only so much that they can...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank R3857CBstevem
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear R3857CBstevem, Thank you for your recent stay with us. We apologize for the impression of our hotel that you left with. We do thank you for acknowledging the hard work of our team. We do hope that you return to our property as we would greatly enjoy to host for you again. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Los Angeles, California
HOTEL’S FAVOURITE REVIEW
Reviewed 5 September 2016

The temperature in the room was cool, about 66 degrees. Free shuttle and breakfast makes it a must stay. Tour companies pick up from this hotel. The free snacks are boring, the same thing every 5:30pm-7:30pm. Pretzels, goldfish crackers, cookies, cut up melons and a ranch sauce for dipping carrots, celery, broccoli in.

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Helpful?
2Thank Abram M
About Hotel's Favourite Review
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Abram M, Thank you for your recent review of our hotel and your recent stay with us. We appreciate the details that you mention on what makes our property a must stay. We will do our best to switch up Evening Reception snacks and do hope for your return in the near future. All The Best, Vanessa Ramos Vanessa.Ramos@hilton.com

Las Vegas, United States
Reviewed 3 days ago NEW

Stay at Hilton properties especially Embassy Suites a lot. Never a disappointment. Staff wonderful, breakfast was great, room clean and comfortable. Perfect location for our needs. Close to downtown. Felt very secure.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank larrydQ9765RR
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear larrydQ9765RR, We are thrilled to read your review, thank you! Our Embassy Suites by Hilton team truly works hard daily to ensure a great stay. Our complimentary breakfast and two-room suites are sure to bring delight to all. We look forward to your return visit. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

West Covina, California
Reviewed 6 days ago NEW

Stayed here on business for a week. The only reason I didn't leave is that I was conducting training classes there. The rooms are disgustingly unclean. The furnishings are from the 70's and the neighborhood is sketchy. One of my attendees for my class had bed bugs in his bed. As for myself I had to wipe down the entire...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank DANGELO22
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear DANGEL022, We are so sorry for your experience while staying at our property. We do hope that you give us another chance in the future as we assure you that Guest satisfaction is at the top of delivering hospitality the Embassy Suites by Hilton way. We are currently looking into all the items that you mentioned to ensure that...

Brussels
Reviewed 6 days ago NEW

Although from the Hilton chain, the rooms and there furniture are from another century, i mean the 50ies from last century. Don't be fooled by the pool, because they are working on it, see the pics. The breakfast offered is very basics. On the positive side, the staff is nice and the inside hall is great.

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Helpful?
Thank Karim007_10
Chicago, Illinois
Reviewed 1 week ago NEW

This hotel is very affordable and close to the airport. It is an older Embassy Suites but still very nice with the 2 room suites. Outdoor pool and hot tub is large and very nice (open until midnight). Happy Hour is on the top floor in a cool room with good drinks and a strange variety of snacks. The food...

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Helpful?
1Thank Jeffrey G
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Jeffrey G, Thank you for your wonderful review of our hotel. We are so pleased with your take away experience and will await your return. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

San Juan, Puerto Rico
Reviewed 1 week ago

The rooms are way more spacious than what advertised. They have a small living room at the entrance, with a kitchenette. The couch can be converted in a bed, therefore is a separate bedroom. The bedroom is also very big and comfortable. Nice swimming pool and Jacuzzi. Great breakfast included, any omelet, pancakes or french toasts, alone with the typical...

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Helpful?
1Thank Carmen R
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Carmen R, Thank you very much for your 5 bubble review of our hotel. All the details that you mentioned are greatly appreciated as they highlight so many wonderful hotel features. We hope to welcome you back in the near future. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Phoenix, United States
Reviewed 1 week ago

Great place, near the airport. Rooms are suites, which gives a little more room that just a normal hotel room. Breakfast is awesome with made to order omelets, eggs, etc. The chef knows how to use the griddle! Evening reception is wonderful and the bartenders and wait staff are ready to serve. While facilities are older, they have been updated...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank jenniferwU9038UL
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear jenniferwU9038UL, Thank you for your review! We are so pleased that you found our hotel to be a delight. We look forward to your return. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Dallas, Texas
Reviewed 1 week ago

Stayed at this hotel last week for a quick overnight hotel near the Phoenix airport. It's not that close to the airport. It's in an old and cruddy part of Phoenix. The hotel itself is old and dirty. Front desk service was bad. Internet was bad. Don't stay there.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank sghlala
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear sghlala, Thank you for your review of our hotel. We are terribly sorry that your experience with us was a negative one. We will review your stay further to make needed corrections as mentioned. Please feel free to reach out directly to go over the stay with us. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

New Orleans, Louisiana
Reviewed 1 week ago

old, outdated, exterior doors, dark parking lot, did not feel safe inside or outside, service not your usual Hilton properties, would not recommend to others, chose this hotel because of it's proximity to airport...still at least almost 20 minutes to airport

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Charlotte S
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Charlotte S, We are appreciative of your stay with us and apologize for your experience while with us. We are reviewing your review to ensure proper adjustments are made to avoid repeat sentiments. Feel free to reach directly to discuss your stay further. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: €136 - €306 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
Embassy Suites By Hilton Phoenix Airport Arizona
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Phoenix Airport staff and other travellers.
3 questions
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Sierra Vista, Arizona
over a year ago
longwood, fl
5 months ago
Norfolk, Virginia
over a year ago

See all questions (3)

Questions? Get answers from Embassy Suites by Hilton Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is hard to not face the pool and it was 30 degrees. I was surprised people where in it”
 of 5 bubbles Noreplyfromtucson, 28 Jan 2017 | Read review
“Choose a room away from the pool noise.”
 of 5 bubbles rayu, 25 Jan 2017 | Read review
“Near airport”
 of 5 bubbles patriciahG7825IE, 27 Nov 2016 | Read review
“Check the AC and refrigerator first”
 of 5 bubbles 27xoros, 30 Oct 2016 | Read review
“Stay in upper floors. Hotel's first level is open and easily accessed by non-hotel visitors.”
 of 5 bubbles johnmX2977CU, 17 Oct 2016 | Read review
5 of 5