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14/05/2017 15/05/2017
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    Hotel 502

    502 W Camelback Rd, Phoenix, AZ 85013-2202
    Save
    May 14
    May 15
    1 room, 2 adults, 0 children
    SAVE US$21
    US$78
    US$57
    US$78
    US$78
    Traveller (57)
    Room & Suite (26)
    Pool & Beach (15)
    Red Roof Plus+ Phoenix West
    286 reviews
    #70 of 175 hotels in Phoenix
     
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    Overview

    • Excellent47%
    • Very good17%
    • Average9%
    • Poor9%
    • Terrible15%
    Travellers talk about
    “light rail” (38 reviews)
    “deluxe room” (10 reviews)
    Free Wifi
    Free Parking
    Pool
    Fitness centre
    2.5 Star Hotel
    All hotel details
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    Red Roof Plus+ Phoenix West
    286 reviews
    #70 of 175 hotels in Phoenix
     
    Quality Inn Phoenix North I-17
    563 reviews
    #99 of 175 hotels in Phoenix
     
    Extended Stay America - Phoenix - Biltmore
    56 reviews
    #84 of 175 hotels in Phoenix
     
    Americas Best Value Inn - Downtown Phoenix
    735 reviews
    #21 of 175 hotels in Phoenix
     
    Rooms
    14 May15 May
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Traveller rating
    Traveller type
    Time of year
    Language
    Reviewed 6 days ago via mobile

    From when we arrived and thought by its condition outside that it was abandoned to find the only car in the car park was the reception car. The front office was very poor in condition with ply wood behind the desk. The foyer was so...More

    Helpful?1  
    Reviewed 1 week ago

    Besides agreeing with the recent reviews of this place being disgusting, I paid for my room in advance booking through trip advisor and when I left, they charged my credit card again for the room. After multiple calls and emails, they were "so helpful" on...More

    Helpful?
    Reviewed 1 week ago

    this is a very run down hotel, phoenix has left it behind. the rooms smelled bad, the passages smelt bad, the airconditioning whizzed and didn't do much. the bed wasn't good. the carpet is dirty, this place had a tripadvisor award for 2015, how has...More

    Helpful?
    Reviewed 2 weeks ago

    Drove up to about 5 cars in an unlined, gravel parking lot. (2 of the 5 looked abandoned...) Multi story hotel, had 2 lights on, one at the front desk and one room several floors up. It looked abandoned. There was a couple with a...More

    Helpful?
    Response from Dorothy S, General Manager at Hotel 502

    Good day Erin, Thank you for taking the time to review Hotel 502. I am sorry to hear that you had a bad stay at our hotel. Please feel free to call me at your convenience to discuss.

    Reviewed 4 weeks ago via mobile

    We stayed in the renovated part of the hotel where they have removed the carpet in the room leaving bare concrete with these odd Velcro strips that I guess held down the old carpet. Weird and disconcerting to step on especially with bare feet. Bathroom...More

    Helpful?1  
    Response from Dorothy S, General Manager at Hotel 502

    Hello Karen, Thank you for taking the time to review the hotel. I am sorry that you did not enjoy your stay with us and that your room was not clean. Please contact me at your convenience to discuss.

    Red Roof Plus+ Phoenix West
    286 reviews
    #70 of 175 hotels in Phoenix
     
    Quality Inn Phoenix North I-17
    563 reviews
    #99 of 175 hotels in Phoenix
     
    Extended Stay America - Phoenix - Biltmore
    56 reviews
    #84 of 175 hotels in Phoenix
     
    Americas Best Value Inn - Downtown Phoenix
    735 reviews
    #21 of 175 hotels in Phoenix
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Meeting Rooms
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$66 - US$116 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #33 Romantic Hotel in Phoenix
    • #38 Family Hotel in Phoenix
    • #41 Business Hotel in Phoenix
    Photos
    Traveller (57)
    Room & Suite (26)
    Pool & Beach (15)
    Hotel & Grounds (54)
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Lucia T
    I saw some of the pictures posted by past customers and the bathroom floors looked dirty as did the carpeting. The smell od animal feces is another big concern since we have a small child staying with us. I also hope there are elevators. I am a senior citizen and climbing stairs carrying luggage is very difficult for me. Thank you.
    3 August 2016|
    Answer Show all 4 answers
    Response from DrNana1 | Reviewed this property |
    While we did see people with pets there was no smell of animal urine or feces when we were there. We had 2 rooms, they were both clean, both bathrooms were clean. This is a very off beat hotel in terms of decor. But it was... More
    0
    Votes
    VaiZack
    I have booked a room for this weekend from groupon. I barely looked into the hotel before booking. Now looking into the hotel more I am a bit scared for my stay. I keep seeing reviews talking about bug problems as well as rooms not even being complete. Are these issues common? Also I have seen posts about breakfast, is there a continental breakfast available? I was stuck with a standard queen as the Kings were unavailable for my dates. Thanks
    13 October 2015|
    Answer Show all 6 answers
    Response from Dorothy S | Property representative |
    Thank you to everyone for their answers. VaiZack, we employ one of the best exterminators in the state to assure that we do not have bugs in the hotel. As for the breakfast- we have recently changed the policy to include... More
    0
    Votes
    Cher C
    It seems odd to me that 95% of all the 5 star reviews are done by people who have left only 1 review. I considered this hotel but I can't get over the fact that almost all of the reviews are from people who have ONLY reviewed this hotel. Seems shady. The photo's that are posted lead me to believe the people posting 1 or 2 star reviews are legit. I do know you can purchase reviews from certain websites, they make fake accounts and then you pay 1.00 per review. I am posting this question because I want to see how many people who left 5 stars will reply with more information or photo's of the rooms they had. At this point I do not feel comfortable purchasing, if I do, I will be sure to leave a review. Someone mentioned seeing a lot of bugs at this property, were they in the room? The lobby? Near the food? or in an uncontrollable area like outside?
    24 September 2015|
    Answer Show all 6 answers
    Response from Dorothy S | Property representative |
    Thank you for your inquiry. I can assure you we do not pay for reviews. We ask at time of departure and present our guests with review cards so if they have never left a review before they know how to. As for your... More
    0
    Votes
    Room Tips
    "Stay far away!!"
    Read review
    "go for a higher floor so you can open the window to ventilate the room."
    Read review
    "Find somewhere else, anywhere else, to stay"
    Read review
    "pick an upper floor its safer"
    Read review