Best Western InnSuites Phoenix Hotel & Suites
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
View all photos (389)389
Room & Suite (103)
Pool & Beach (36)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#36 of 187 hotels in Phoenix
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. FREE: Hot Full Breakfast, WiFi, Evening Social Hour Monday, Tuesday and Wednesday.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Breakfast buffet
Vending machine
Business Centre with Internet Access
BBQ facilities
Baggage storage
Non-smoking hotel
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Wake-up service / alarm clock
Coffee / tea maker
Microwave
Cable / satellite TV
Flatscreen TV
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English, Spanish
Location
Full view
41Car recommended
Grade: 41 out of 100
15Restaurantswithin 1 km
1Attractionwithin 1 km
1,220Reviews20Q+A100Room tips
Reviews
Traveller rating
- 563
- 374
- 158
- 70
- 55
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Popular mentions
Handy and convenient place to stay. Good price. Nice views and easy access to food and drink nearby. Easy access to downtown and quiet place to get good sleep. Staff is helpful and friendly. Rooms are clean as well.
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Review collected in partnership with Best Western
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Anna Streilein, General Manager at Best Western InnSuites Phoenix Hotel & Suites
Responded 1 week ago
Thank you so much for your recent stay with us. We are delighted that we met all of your expectations during your stay. We sincerely appreciate your business and are grateful you took the time out of your busy schedule to leave a review on our property. We hope to see you back for a future visit with us. Safe Travels
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Hotel's Favourite
Check in and out was very easy, the front desk people were very helpful. We stayed in a king suite that was comfortable and clean and very quiet. Because of Covid 19 the breakfast was not much, but filling. We have stayed at this location and have never been disappointed.
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Date of stay: October 2020
Value
Cleanliness
Service
Room Tip: Suites are well appointed.
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Helpful
Response from Anna Streilein, General Manager at Best Western InnSuites Phoenix Hotel & Suites
Responded 16 Nov 2020
Thank you so much for your recent stay with us. We are delighted you enjoyed your stay with us during this unpredented time. We look forward to your next visit.
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The staff are friendly and courteous. Always willing to help out with any hotel issue. Also very knowledgeable about the area suggesting good places to eat, location of nearby stores, places to check out if visiting here, etc.
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Review collected in partnership with Best Western
Date of stay: February 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Anna Streilein, General Manager at Best Western InnSuites Phoenix Hotel & Suites
Responded 1 week ago
Thank you so much for your recent stay with us. We are delighted you found the team to be accomodating and helpful d uring your stay with us. We take great pride in striving to make each and every guest feel welcomed and comfortable while they are with us. We are happy to know that we acheived that goal with your stay. We look forward to your next visit with us.
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We stay at best western for 3 days first time I been here but I been to other hotels before. To start the water was turn off for a couple of hours on my second night, the room where not clean thru my stay. I mean is it normal don’t know. Their breakfast was none existent lack of communication I guess had to figure it out. With two kids they don’t care they want food. House keeping hardly seen them trash over flow I just end up doing it. No complimentary breakfast. I never had issues with hotel being messy but I guess it my first, or is it covid. Over absolutely I would not recommend it. Not a great experience.
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Date of stay: December 2020Trip type: Travelled with family
Helpful
Response from Anna Streilein, General Manager at Best Western InnSuites Phoenix Hotel & Suites
Responded 16 Dec 2020
We sincerely apologize if we were remiss in explaining all of our covid protocal and changes at arrival. Housekeeping is not cleaning rooms eveyday due to covid. Most of our guests do not wish to have us in their rooms at the present time. We do service rooms if you call the front desk and request it. We also have To Go Bags for breakfast every morning for all of our guests. Water was not turned off any night during your stay with us and after doing some investigating have not found any other guest concerns with water being out during the nights of your stay. We are sincerely sorry for any inconvience you had with water. I will be sure to share this information at our team meeting to make sure our guests are receiving all the detailed information they need from us to have a comfrotable and enjoyable stay. We are extrememly sorry that we missed the mark with yours.
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We were greeted by the very friendly and informative Noel at the front desk. Our room was on the 2nd floor (our choice) on the back side of the hotel. As we passed other rooms I did notice they had stickers that said they were thoroughly cleaned. Ours did not & I probably should have asked why but the room looked clean and I always wipe everything down with disinfectant wipes anyway. The only thing I thought strange in the room was the chaise. I think it would have been better to have a small table & 2 chairs. The motel is in an area with office buildings so it appeared to be very safe. The noise level was tolerable - I could hear people yelling down to someone in the parking lot and once heard a dog barking. I purposely did not bring a bathing suit because I thought the pool water would be too warm but when I tested the water with my foot it seemed like it would have been refreshing in the 100+ heat. In the a.m. we went to receive our grab n go breakfast. Someone greets you and asks if you want orange juice or water and then hands you the breakfast bag. We thought it was adequate - bagel w/ cream cheese, apple, yogurt and a granola bar. All in all a decent stay.…
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Date of stay: September 2020Trip type: Travelled on business
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Anna Streilein, General Manager at Best Western InnSuites Phoenix Hotel & Suites
Responded 30 Sep 2020
Thank you so much for your recent stay with us. We sincerely appreciate your business. We are happy to hear that you felt safe on our property during your stay. We are dedicated to keeping our guests safe and healthy while they are with us by following the I Care Clean protocols set up by Best Western during this pandemic. I apologize for your room not having the sticker on it and I will talk with my team to make certain they are being put on every room after sanitizing has been done. Noel is a gem and as a customer care professional enjoys taking care of our guests. We are lucky to have him on our team. Thank you for recognizing our efforts. It means so much to us right now during these turblent and trying times for our beloved industry. We look forward to the days when all feel safe to travel again and we are doing our very best to be a part of that solution. Safe travesl and good helath to you and yours
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PRICE RANGE
US$85 - US$239 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus innsuites phoenix hotel phoenix, best western plus innsuites phoenix hotel and suites, best western phoenix, phoenix best western
LOCATION
United StatesArizonaCentral ArizonaPhoenix
NUMBER OF ROOMS
120
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Claim Your Listing Frequently Asked Questions about Best Western InnSuites Phoenix Hotel & Suites
Which popular attractions are close to Best Western InnSuites Phoenix Hotel & Suites?
Nearby attractions include Funkatronic Rex (0.5 km).
What are some of the property amenities at Best Western InnSuites Phoenix Hotel & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western InnSuites Phoenix Hotel & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western InnSuites Phoenix Hotel & Suites?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Best Western InnSuites Phoenix Hotel & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western InnSuites Phoenix Hotel & Suites?
Conveniently located restaurants include Aunt Chiladas Squaw Peak, Tutti Santi Ristorante by Nina, and Stumpy's Pizza & Subs.
Are there opportunities to exercise at Best Western InnSuites Phoenix Hotel & Suites?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at Best Western InnSuites Phoenix Hotel & Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Best Western InnSuites Phoenix Hotel & Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western InnSuites Phoenix Hotel & Suites?
Many travellers enjoy visiting Wrigley Mansion (4.0 km) and Brophy Chapel (5.9 km).
Is Best Western InnSuites Phoenix Hotel & Suites accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.