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BEST WESTERN InnSuites Phoenix Hotel & Suites

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#43 of 175 Hotels in Phoenix
GreenLeadersSilver level
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BEST WESTERN InnSuites Phoenix Hotel & Suites
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906 Reviews from our TripAdvisor Community

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Moab, Utah
Reviewed yesterday NEW

We were up-graded to a suite which made a celebration of our 50th wedding anniversary even more special. The reception staff was very friendly and complimentary about our memorable occasion. They even called our room to make sure we were happy with it!

Review collected in partnership with Best Western
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Helpful?
Thank Janie M
Tucson, Arizona
HOTEL’S FAVOURITE REVIEW
Reviewed 31 October 2016

Always the go to for my hotel stays when in the area. It has the basics I look for when staying. Is it Clean - Yes. Is Staff professional and knowledgeable - Yes. Is it comfy - Bed & Pillows - Yes although i travel with my own pillow as well. Does breakfast offer something good for you and goodies...

Review collected in partnership with Best Western
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Helpful?
1Thank Cheri H
About Hotel's Favourite Review
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Hi Cheri, Thank you so much for all your reviews. We love having you as a regular stay with us. It shows us that we must be doing something right! See you again soon! Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309

Prescott, Arizona
Reviewed 2 days ago NEW

Beautiful view of the desert. Quite location yet close to freeway. Easy access to dining entertainment and sports facilities. Enjoyed my stay. Looking forward to my next visit to the area. Excellent dollar value for this area.

Review collected in partnership with Best Western
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Helpful?
Thank George H
Colorado Springs, Colorado
Reviewed 6 days ago NEW

Phoenix is normally hot when we are there. This was no exception . Hotel was easy to access off the highway. Great setting with outdoor amenities. We enjoyed our stay. Exceptionally clean. Not ready for us when we checked in. Had to wait over two hours fir room . Room was being deep cleaned and sanitized after prior occupants.

Review collected in partnership with Best Western
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Helpful?
Thank 747lorettab
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for choosing Best Western as your place to stay. We appreciate your business and hope you keep us in mind when traveling through Phoenix. Thank you, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext.309

Woodland Hills
Reviewed 1 week ago

I am hesitant to write this review because I usually only write positive reviews. I checked in and went to my room. The room smells bad and has dirty carpeting and is very dated. There is a black substance around the bathtub and the tv didn't work. I couldn't stay in that room so I went to the front desk...

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Helpful?
1Thank w0rldtraveler08
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, My sincerest apologies for not having met your expectations. I understand you have spoken with several managers and hope that your issues where resolved. If I'am incorrect please call me and lets see what we can do to make sure you issues are taken care of. Thank you, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext.309

Phoenix, United States
Reviewed 1 week ago

Excellent stay, very polite and helpful front desk staff. Room was excellent, as we were upgraded to a Jacuzzi suite. The front desk called to see if the room was to our liking, a nice touch. The hot Breakfast was excellent. The hotel accommodated our need for a delayed check out.

Review collected in partnership with Best Western
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Helpful?
Thank victorfA4817MU
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to write such a nice review. It is so nice to hear that front desk took good care of you. Sometimes its the little things like upgrades or call backs that add the finishing touch:) I will forward your review to all staff members! Once again thank you for staying with...

Edmonton, Canada
Reviewed 1 week ago via mobile

I think this hotel deserves a 5/5 for a Best Western. My family (4 of us, 2 teenage sons) stayed the last week of March. The hotel was super easy to get to from the airport. When we travelled to the various places like sporting events in Glendale or downtown, again super easy to get to. We had a room...

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Helpful?
Thank Tikistorm
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Best Western Guest, Thank you for completing your survey on our location. We appreciate your business and hope to see you again. Thank you, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext.309

Topeka, United States
Reviewed 1 week ago

The service at this hotel was good. The breakfast was delish! There was a big pool, exercise room, easy access to this hotel. Restaurants, shopping close by, it was family-oriented. The décor was warm and welcoming.

Review collected in partnership with Best Western
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Helpful?
Thank Paulette P
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Best Western Guest, Thank you for completing your survey on our location. We appreciate your business and hope to see you again. Thank you, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext.309

Port Angeles, United States
Reviewed 1 week ago

They need to replace the mattresses and fix the plumbing! Our mattress was so squashed it should be hauled directly to the dump . Our toilet did not flush and I went to use the toilet off the lobby. Unfortunately, the women's bathroom was off limits due to the toilet flooding and there was no one to attend to it.

Review collected in partnership with Best Western
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Helpful?
1Thank rossc497
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Best Western Traveler, I'm so sorry to hear that you didnt enjoy your stay. We are in the process of remodeling so MANY things here in the next few months. Next time you travel through Phoenix i would appreciate it if you would call me directly. I would love to show you all the new changes gong on here!...

Pleasanton
Reviewed 1 week ago

Renovation needed hotel looks dated. Exterior as well as In room the walls. Also the shower was leaking when off. The staff was great very attending and took care of guest nicely. Social hour in evening was a good thing they offered.

Review collected in partnership with Best Western
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Helpful?
Thank roshank814
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for choosing Best Western InnSuites as your place to stay! We appreciate your business and hope to see you again soon. We are in the process of doing many wonderful renovations over the next few months. So next time your in Phoenix please come see all that we have done. Thank you, Mila Stouffer mstouffer@bwphoenix.com...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 

Additional Information about BEST WESTERN InnSuites Phoenix Hotel & Suites

Address: 1615 E Northern Ave, Phoenix, AZ 85020-3932
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: €77 - €138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN InnSuites Phoenix Hotel & Suites 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Phoenix
Phoenix Best Western
BEST WESTERN InnSuites Phoenix Hotel & Suites Arizona
Hotel Style:
#6 Green Hotel in Phoenix
#14 Best Value Hotel in Phoenix
#29 Romantic Hotel in Phoenix
#40 Business Hotel in Phoenix
#55 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay at a different hotel”
w0rldtraveler08, 15 Apr 2017 | Read review
“Avoid any room on the far east side where housekeeping and maintenance are.”
Riverkilt, 8 Apr 2017 | Read review
“Some rooms face the pool.”
ruthbrown27, 25 Feb 2017 | Read review
“Stay at a different hotel.”
625douglasp, 20 Feb 2017 | Read review
“Stay away from the end rooms and your probably better off on the top floor although I didn't see an elevator.”
johnmA1709AB, 26 Jan 2017 | Read review
5 of 5