Motel 6 Phoenix West

46 reviews

#152 of 187 Hotels in Phoenix

Save

1530 N 52nd Dr, Phoenix, AZ 85043-1783

Check In— / — / —

Check Out— / — / —

Guests1 room, 2 adults, 0 children

Travelocity

Booking.com

Snaptravel

View all 13 deals

Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

Payments made by partners impact the order of prices displayed. Room types may vary.

Full view

View all photos (50)50

Traveller (2)

Room & Suite (12)

Pool & Beach (8)

About

2.5

Average

46 reviews

#152 of 187 hotels in Phoenix

Location

Cleanliness

Service

Value

Welcome to Motel 6 Phoenix West. Located just off of I-10. We are centrally located just 6 miles from downtown Phoenix. Micro fridges in select modern rooms. Free Wi-Fi available in all guest rooms.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Vending machine

Children Activities (Kid / Family Friendly)

Pets Allowed ( Dog / Pet Friendly )

Non-smoking hotel

Sun terrace

24-hour front desk

Wifi

Room features

Air conditioning

Kitchenette

Room types

Non-smoking rooms

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Budget

46Reviews1Q+A4Room tips

Selected filters

Filter
English

I_am_Lao wrote a review Jun 2019

San Diego, California37 contributions3 helpful votes

Avoid this rude and cheating place

I'm traveling across America from Florida to California and have been staying with motel 6 4 nights in a row and also have in the pass many years ago and have never been disappointed with them until today!! I've booked online prices with confirmation numbers and everything. Drove 10 hours to come to rude customer service. I don't know who blindly hired her but small blonde girl with an attitude even though we both was being nice to her. Started out with I handed her my ID and she snatched it and slammed it back on the desk to me and gave me a different price. I told her I have a reservation here and a confirmation number and showed her a photo copied of what I had booked and still rudely wouldn't give it to me and quoted a different price. It's like what part don't you understand !? What's the point of booking online and having a confirmation number?? No explanation just rolling eyes and demands her quoted price. Thank goodness my husband was tired of her rudeness and told me to leave. So we went next door for a better place at the Red Roof Inn which on a Friday had a better deal, nice customer service, pet friendly, clean and even had fridge, microwave, free wifi and a much better room that I can check in right away instead of having to wait over an hour for a room that was pre booked like Motel 6!! Disappointed at this motel 6 and glad I didn't pay with my hard earn dollar for low service. I travel alot so will have to think again.…

Date of stay: June 2019Trip type: Travelled with family

2 Helpful votes

Helpful

Response from 6Team, Brand Experience Team at Motel 6 Phoenix West

Responded 30 Sep 2019

Hi Traveler, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest. This is not our standard, and we take reports of poor customer service very seriously. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.

MrandMrsCandT wrote a review Mar 2019

Arlington, Washington140 contributions22 helpful votes

Not that great!

Stayed here, beds are awful they have been updated but not very great. Toilets are low to the ground . Cracked tank top. Police showed up in the middle of the night. Didn’t feel like a very safe place to stay. The room is so small the full size beds are pushed against wall so difficult to get out of beds.

Date of stay: March 2019Trip type: Travelled as a couple

Helpful

Response from 6Team, Brand Experience Team at Motel 6 Phoenix West

Responded 20 Mar 2019

Dear Mr and Mrs Cand, Thank you for taking the time to share your review. Safety and security are high priorities within Motel 6 standards for quality and we regret you felt differently during your visit. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. Please know the issues you describe are an exception to our guest commitment and as such, we apologize. We encourage you to contact our Guest Relations Department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

Juan G wrote a review Mar 2019

1 contribution

Horrible Management/Horrible Stay

Managers are Rude(SHANNON) and need better customer service skills, a few front desk workers seemed high as a kite eyes were bigger then golf balls. There is no point of making reservations because of their stupid rule that check in is at 3 p.m. even though you already paid for room,my little sister caught pneumonia because we had to sit outside in the cold stormy weather for 5 hours and when I asked why the mangers response was that's the rule no one can check in until 3 p.m. and then I said but my room is paid for and I have a younger sibling who is 6 and it's cold for her out here, the girls and the manager just looked at me and said that's the rule and I said well it's a dumb rule so around 3:30 p.m. they finally gave me a key to my room and in the middle of the night my 6 year old sister had to be taken to a local emergency room which because of the motel 6 staff ignorance my little sister got pneuomonia and was hospitalized the rest of our stay,so upon me checking out the next day even though we only stayed in the room a few hours the other manager told me that we wpuld no longer be able to stay at any motel 6 because while me and my little sister were at hospital they had a noise complaint and that I was yelling and pounding on the walls but I told him he needs to check his facts because the noise complaint was made at midnight me and my little sister were both in a hospital room waiting for her to have a plethora of test done on her due to their stupidity and having us outside in the rain because we could not check in until 3 p.m. and even then they didn't give me a key until 3:30 p.m. even though my room was already paid for, the lack of professionalism really does suck and they need to take customer service classes and quit being so rude and judgemental of future customers because they are actually causing the motel to lose money by their ignorance and actions…

Date of stay: February 2019Trip type: Travelled with family

Helpful

Response from 6Team, Brand Experience Team at Motel 6 Phoenix West

Responded 20 Mar 2019

Dear Juan, Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We apologize for any inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service issues you experienced. Please know that the conditions you describe are atypical to Motel 6 standards for quality and we apologize for the inconveniences you describe. We encourage you to contact our Guest Relations Department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

Chigrama56 wrote a review Mar 2019

1 contribution

avoid this motel

We are currently in this motel 6. When making this reservation my daughter specifically told them we needed a downstairs, handicapped room, as I cannot do stairs and need some stability in the shower. There was an elevator so that helped, but the walk to the room is at the end of the hall. Slipped until and nearly f ell. On top of that the maid didn't take trash from room the 2nd day and we had to track down clean towels. 3rd, NO maid whatsoever. People fighting, s someone skateboard up and down balcony at allhours. Not happy and will not stay here again, and I have to come down to Phoenix at least 4 more times in the next few months.

Date of stay: March 2019

Cleanliness

Service

Sleep Quality

Trip type: Travelled on business

Helpful

Response from 6Team, Brand Experience Team at Motel 6 Phoenix West

Responded 12 Mar 2019

Dear Traveler, Thank you for taking the time to post your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. Please know the issues you describe are an exception to our guest commitment and as such, we apologize. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

Rose Gonzales wrote a review Feb 2019

6 contributions7 helpful votes

Nice and quiet

It was a nice hotel, we got there late and left early but got the rest we needed. Front desk clerk was extrememly helpful giving us directions on where we were going the next morning and even told us about good places to eat in the morning.

Date of stay: February 2019Trip type: Travelled with family

1 Helpful vote

Helpful

Response from 6Team, Brand Experience Team at Motel 6 Phoenix West

Responded 14 Feb 2019

Dear Rose, We appreciate you recognizing our excellent service, and we are glad to hear you enjoyed your stay. We hope to see you again soon. Safe Travels.

PreviousNext