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JW Marriott Phoenix Desert Ridge Resort & Spa

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#10 of 173 Hotels in Phoenix
Certificate of Excellence
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JW Marriott Phoenix Desert Ridge Resort & Spa
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2,395 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Phoenix Desert Ridge Resort & Spa
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Showing 2,356: English reviews
Kennett Square, Pennsylvania
Level Contributor
162 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 2 November 2014 via mobile

I have stayed at this resort before. This visit was not as good as the first one. The rooms are getting an little old and tired. The worst part were the pillows. They are the size of postage stamps. Admittedly, they give you 8 but they are pathetic. One's head doesn't even fit on the pillow. It was impossible to... More 

Helpful?
Thank Tennek
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for taking the time to write your review. We truly apologize that your recent experience at our resort did not meet your expectations. We truly value your opinion and would love to speak with you directly to further discuss your comments. Please reach out to us at jwdesertridgefacebook@marriott.com with your contact information. Thank you ! More 

Johnson City, Tennessee
Level Contributor
311 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 31 October 2014

My husband had a conference here with some coworkers so I got to tag along and enjoy the beautiful resort. We visited some of the area including the Desert Botanical Gardens, Montezuma Castle, as well as the areas of Sedona and Scottsdale. The resort had a wonderful spa!

Helpful?
Thank LeslieinTN
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are so pleased that you joined your husband on his trip and were able to not only enjoy all the wonderful amenities our resort has to offer, but also had the opportunity to see so many beautiful places that Arizona has to offer. It was a pleasure having you and your husband as our... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 October 2014

We came with our two little boys at the end of our US vacation. Our arrival day was our older son's birthday and the hotel staff showered us with kindness immediately: Star Wars cakes and presents for our son, a nice book for our younger son so as he wouldn't feel left out and some very thoughtful touches for us... More 

Helpful?
Thank Alex A
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for taking the time to write your review. We are so pleased that you chose our resort to end your trip that you and your family truly enjoyed your time spent with us! We appreciate your kind words and hope that you will reach out to us when you plan to return to Arizona so that we can... More 

Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 October 2014

My husband and I stayed her as part of our "mini moon" as we just got married 3 weeks prior. All we have to say is from the time we arrived, until the time we checked out was simply fantastic. The evening we checked in, room service came to our door with a bottle of champagne and chocolate covered strawberries... More 

Helpful?
Thank Barb S
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for taking the time to write your review.We are so pleased that you and your husband enjoyed your time on your "mini moon" with us! Please let us know when you are planning your next visit to Phoenix, we would love to assist you with your plans to return to our resort! More 

Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 October 2014

Great room, food, spa, pool, and service! Felt like a princess! The landscaping was authentic to the area even with cacti . The rooms looked like Adobe dwellings. It was hot but pool was great with flavored water and towels- even a few furnished floats for the hot days. And the gym was well maintained . Would highly recommend!

Helpful?
Thank Jan R
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review! We are so pleased that you enjoyed your time spent with us and hope to have the opportunity to welcome you back to the resort again soon! More 

Huntington Beach, CA
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 October 2014

The property is pretty impressive, sitting atop a hill with a long, well landscaped driveway and expansive lawns. The lobby is large and multi-leveled. We were very pleased with the level of friendliness and professionalism of most of the staff. Of particular note was Andrea at the reception desk. She was exceptionally personable and helpful with a large smile, eye... More 

Helpful?
2 Thank Surfrats
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

We would like to first thank you so much for your loyalty to Marriott! We are truly pleased to hear how much you enjoyed your time spent at our resort and that you had wonderful experiences in many areas such as outdoors by the pool and dining at Roys and Tuscanys. We hope that we have the opportunity to welcome... More 

Chicago, Illinois
Level Contributor
41 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 22 October 2014

This is a resort you do not need to leave. The pools, restaurants, bars, and golf course are all spectacular. It was the perfect place to return to after a long day of Arizona sightseeing--so much so that it made us come back times we didn't need to step foot outside the resort. Very upscale without being overly "foofy" like... More 

Helpful?
2 Thank errynne
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for taking the time to write your review. We are thrilled that you truly enjoyed all aspects of our resort during your stay with us. Please reach out to us when your travels bring you back to Arizona; we would love the opportunity to welcome you back to the resort! More 

Vail, AZ
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 October 2014

The property is spectacular, the spa is THE nicest we have been to and the food was to die for. The staff is so gracious and the value was very good! The property is way north of Phoenix but it is a newer area and there is a huge new shopping mall across the street that has all the top... More 

Helpful?
Thank Sheezadove2
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your wonderful review! We are so pleased that you enjoyed your time with us, especially at Revive Spa! Please let us know if your travels bring you back to North Phoenix as we would love the opportunity to welcome you back to the resort. More 

jonesboro
Level Contributor
158 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 21 October 2014

I just left this resort after staying here for 5 days while attending a business conference. I gave it a 5 star rating because of the conference experience and how well this resort is at accommodating large crowds. I have attended many business conferences in the last 25 years and this resort is second to none in their ability to... More 

Helpful?
1 Thank bnatigcomman
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you so much for your review. We are thrilled to hear of your exceptional experience during your conference. We appreciate your kind words on our food, service and manicured grounds and will certainly pass these comments on to our staff. We would like sincerely apologize regarding your lack of service at our lounge area. If you could please reach... More 

Raleigh, United States
Level Contributor
10 reviews
6 hotel reviews
Reviewed 21 October 2014

This was a great resort with beautiful pools, golf course, and lots of on-site amenities. We were at a conference here and the conference space was nice and well laid out. The pool was nice and they did a great job of spreading out the people around the pools so you were not stuck in a sea of people. They... More 

Helpful?
Thank Erik B
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for taking the time to write your review. We are pleased that you enjoyed your time during your conference and had the opportunity to relax poolside as well. We do sincerely apologize that our poolside service was not up to par. This is never the impression we want any guest to leave with and we always want to... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Roy's - Desert Ridge
Roy's - Desert Ridge
Cuisines: American, Hawaiian, Seafood, Sushi, Asian, Polynesian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Without peer among Phoenix resorts, the award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Families, couples and friends will find a variety of activities designed for all ages including our Wildfire Pool Complex complete with Lazy River and water-slide. Or just relax and enjoy each others company indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix, Arizona resorts, JW Marriott Desert Ridge is your one-stop vacation haven. ... more   less 

Additional Information about JW Marriott Phoenix Desert Ridge Resort & Spa

Address: 5350 E Marriott Drive, Phoenix, AZ 85054-6147
Region: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Price Range: €272 - €622 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Phoenix Desert Ridge Resort & Spa 4.5*
Number of rooms: 950
Reservation Options:
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Also Known As:
Jw Marriott Desert Ridge Resort And Spa Phoenix
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
JW Marriott Phoenix Desert Ridge Resort & Spa Arizona
Marriott Phoenix
Phoenix Marriott
Hotel Style:
#2 Top resorts Hotel in Phoenix
#3 Spa Hotel in Phoenix
#4 Luxury Hotel in Phoenix
#4 Romantic Hotel in Phoenix
#7 Business Hotel in Phoenix
#9 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and other travellers.
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Tucson AZ

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Questions? Get answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from the atrium if you'd like quiet.”
 of 5 bubbles Gail857, 19 Nov 2016 | Read review
“Something close to the 'center' of the hotel”
 of 5 bubbles anthonypr2016, 16 Nov 2016 | Read review
“Golf course views are beautiful and quiet in evening; fire pit/lounge views quiet down after 10PM”
 of 5 bubbles anitams2016, 16 Nov 2016 | Read review
“Ask for a pool view...otherwise you may be looking across to your neighbor's windows”
 of 5 bubbles PCforfun, 13 Nov 2016 | Read review
“Hallways are VERY long. If your preference is for a room away from the elevators I recommend removing it or bring some good walking shoes.”
 of 5 bubbles FratherGeorge, 7 Nov 2016 | Read review
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