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JW Marriott Phoenix Desert Ridge Resort & Spa

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#10 of 173 Hotels in Phoenix
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JW Marriott Phoenix Desert Ridge Resort & Spa
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2,454 Reviews from our TripAdvisor Community

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Showing 2,415: English reviews
Naperville, Illinois, USA
Reviewed 16 February 2015

I went for a golf weekend with my brother and his friends to the Wildfire Golf Club here at the resort. The golf staff took great care of us, the golf courses were amazing (and challenging), the rooms were very nice, the bar area and restaurants were good, and the pool area was very relaxing. I was really glad our...

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Helpful?
Thank jkozik
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you so much for your detailed review. We are so pleased that your golf weekend with family and friends was so enjoyable and that you were able to experience so many amenities that our resort has to offer as well as our surrounding areas. We hope that our golf courses have challenged you enough to come back to play...

Rochester, Minnesota
Reviewed 15 February 2015 via mobile

This property is absolutely beautiful! They have too many employees and no supervision. I was shocked to see too much dust in the room and the room service trays not properly washed. The little container for the sugar also dirty. I ordered room service three times during my stay and the last one was very disappointing. They forgot some items...

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3Thank elenaore2003
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are disappointed to hear that your stay at our resort did not meet or exceed your expectations in a few areas. If you would please reach out to us directly with your contact information at jwdesertridgeguestservice@marriott.com we would love to speak with you in further detail. We do hope to welcome you back to...

Colorado
Reviewed 15 February 2015 via mobile

We have stayed here more than 6 times and will continue to choose the JW Desert Ridge whenever we come to Phoenix. By far the best resort here. Family friendly, couples friendly, business friendly... what more could you want. If you stay here (and believe me you want to), get the Griffin Club upgrade. Worth every penny. Great job to...

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Helpful?
Thank Weeklytravelers
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you so much for your continued loyalty to our resort; we certainly do appreciate your business! We are excited to hear that you rank us at the top for the best resort for family, couples or business and are pleased that you have had the opportunity to experience our amazing Griffin Club! Please do not hesitate to reach out...

Phoenix, Arizona
Reviewed 15 February 2015

We wanted to get the kids to a heated pool during the winter to make sure they didn't lose their skills. A trip to SD left us too cold to do much swimming, so we spent the night at the JW primarily to make use of their lazy river. The kids loved the lazy river pool and the mini water...

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Helpful?
Thank ScholarGentleman
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for taking the time to write your review. We are pleased to hear that you and your family enjoyed your time spent with us from the lazy river to the pleasantly surprising buffet breakfast. We certainly value your opinion and have passed on your comments regarding the placement of the jets in our lazy river on to our...

Toronto, Canada
Reviewed 14 February 2015

Stayed for business and golf. Very nice rooms, lobby, grounds and restaurants. Great staff! Check in and out very smooth. Bell staff very helpful. Lobby bar was packed with a very large group. Noisey and very lively atmosphere if you like that. Outdoor gas fire pits create a great and warming outdoor place to gather for an evening drink. Palmer...

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Helpful?
Thank PapaBrick
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We appreciate your kind words regarding your stay, especially toward our staff service, and are pleased to hear that you enjoyed your time with us. We understand your comments on Wi-Fi in your guest room. Please know that if you are a Marriott rewards member, we do offer free Wi-Fii when booking directly on Marriott.com,...

CT
Reviewed 14 February 2015

It has a great pool, golf courses, tennis and spa. The food is reasonably priced and generally tasty and creative. Rooms are quiet and adequately sized. The only drawback is the Marriott vacations club condo dweller can overwhelm the recreational facilities during peak times.

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Helpful?
Thank David C
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are pleased that you enjoyed your time with us. We have passed on your comment on our Marriott Vacation Club owners utilizing our resort amenities to our Management staff for review. Please be assured that we do monitor the number of Vacation Club Owners that come over to ensure that our guests do not...

Nashville, Tennessee
Reviewed 13 February 2015 via mobile

We decided to spend Thsnksgiving in Phoenix this year. This was a great decision. We had the most relaxing Thanksgiving we've ever spent together. Our room was beautiful and overlooked the pool area. The weather was in the 80s and the pools were heated. We spend our days at the pool and had lunch at the pool as well. The...

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1Thank HotelHoundd
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

We are so pleased you chose our resort as your spot to celebrate Thanksgiving and are thrilled to hear that you had such an amazing time! We hope that we have the opportunity to welcome you back to the resort again soon!

Chicago
Reviewed 12 February 2015

I've stayed here several times and it's a wonderful resort...everything for everyone...sun, pool, golf, restaurants...etc. However, this time was different. It was January and we live in Chicago and wanted to get away for a warm weekend. Generally we go to Florida, but this time we went to Arizona and I now know why it's such a draw to Snow...

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1Thank illyman
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Wow! Thank you for your wonderful review. We appreciate you choosing our resort on several occasions. It is wonderful to hear that you truly enjoyed our “winter wonderland” and you were able to spend so much quality time outside, during the day and especially enjoying a relaxing night by the fire pits. Should your travels bring you back to Arizona,...

Jacksonville, Florida, United States
Reviewed 11 February 2015

What a nice getaway destination. We spent two nights at the resort prior to the Super Bowl and felt impressed by the accommodations and wonderful service we received. Our room had a view of the golf course and pond, and a nice balcony to watch the sunrise over the desert. We enjoyed dinner at Roy's one evening, lunch in the...

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1Thank DebbieB997
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are so pleased to hear that you enjoyed your recent stay with us and were able to experience many different culinary areas of our resort (although we are sorry to hear that you did not enjoy the cheese tray). We hope that on your next trip out to Arizona, you will join us once...

Reviewed 8 February 2015

For a special occasion or getaway this is a fantastic resort. We stayed here for two nights in January, one night was under a golf package and the other night a spa package. This allowed us to use a variety of the facilities and we were really impressed. The Golf Course (Faldo) was in perfect condition and not busy. The...

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1Thank CDNtravelduo
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for sharing your wonderful review of our resort! We are thrilled to hear that you had such a fabulous experience both on the golf course as well as relaxing at Revive Spa. We hope that we have the opportunity to welcome you back to the resort soon. Please reach out to us directly for assistance in making your...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Roy's - Desert Ridge
Roy's - Desert Ridge
Cuisines: American, Hawaiian, Seafood
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Without peer among Phoenix resorts, the award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Families, couples and friends will find a variety of activities designed for all ages including our Wildfire Pool Complex complete with Lazy River and water-slide. Or just relax and enjoy each others company indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix, Arizona resorts, JW Marriott Desert Ridge is your one-stop vacation haven. ... more   less 

Additional Information about JW Marriott Phoenix Desert Ridge Resort & Spa

Address: 5350 E Marriott Drive, Phoenix, AZ 85054-6147
Region: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Price Range: €255 - €698 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Phoenix Desert Ridge Resort & Spa 4.5*
Number of rooms: 950
Reservation Options:
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Also Known As:
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Desert Ridge Resort And Spa Phoenix
JW Marriott Phoenix Desert Ridge Resort & Spa Arizona
Marriott Phoenix
Phoenix Marriott
Hotel Style:
#1 Top resorts Hotel in Phoenix
#2 Spa Hotel in Phoenix
#4 Romantic Hotel in Phoenix
#4 Luxury Hotel in Phoenix
#7 Business Hotel in Phoenix
#9 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and other travellers.
41 questions
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Tucson AZ

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Questions? Get answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay for the access to the Griffin Lounge! Totally worth it.”
 of 5 bubbles katemN9246LI, 14 Feb 2017 | Read review
“Get concierge floor and Griffon Club access”
 of 5 bubbles jasman79, 11 Feb 2017 | Read review
“Room with pool or mountain view. Loved the balcony in the room we had.”
 of 5 bubbles 586pam, 17 Jan 2017 | Read review
“Get a high floor facing away from the pool.”
 of 5 bubbles 464StephenW, 10 Jan 2017 | Read review
“Was on third floor, which is just above the lobby which is on the second floor. Had a room with view of pool, splash pad and mountains.”
 of 5 bubbles Coolmom8, 9 Jan 2017 | Read review
5 of 5