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JW Marriott Phoenix Desert Ridge Resort & Spa

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#11 of 173 Hotels in Phoenix
Certificate of Excellence
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JW Marriott Phoenix Desert Ridge Resort & Spa
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2,401 Reviews from our TripAdvisor Community

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Showing 2,362: English reviews
Atlanta, Georgia
Reviewed 3 days ago NEW

I had the opportunity to enjoy this resort for a week in November. From the incredible breakfast buffet at Stonegrill, to the Wildfire Golf Club, to the spa, and the super quiet, relaxing rooms, this was by far one of the best convention experiences I've had. We were greeted right away, check in was a breeze. The valet staff, although...

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Helpful?
Thank The_Midtowner
Corrales, New Mexico
Reviewed 3 days ago NEW

Cheryl Harris Just now · .. I do not recommend going to the JWW Marriott in Scottsdale for a drink. We went twice in one week, sat on the patio and waited for a bar staff person to come. Never happened. Rich went inside the lobby and flagged down someone who looked like a waiter. He said he'd have someone...

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Helpful?
Thank 2go4world
MarriottDesertRidge, Director of Restuarants at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for taking the time to share your feedback. I am disappointed to hear about your recent experience out on our patio. Please reach out to me with your contact information to jwdesertridgeguestservice@marriott.com so that we may speak in further detail. I appreciate your time and look forward to hearing from you. Michael Lamey, Director of Restaurant Operations

Chicago, Illinois
Reviewed 3 days ago NEW

From the moment we checked in - we were treated wonderfully. The staff was friendly and very helpful. The restaurants were equally staffed with excellent help. If you get to meet the manager, Sebastian at the restaurant, he is wonderful. Very knowledgeable about the menu and wines. We had tried restaurants across the way, but ended back at the hotel....

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Helpful?
Thank napaomahagirl
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you so much for your review. We are delighted to hear how wonderful your stay was, especially how much you enjoyed your dining experience at stonegrill! We appreciate your kind words about Sebastian and will certainly pass them on to him and our staff. We look forward to your next visit. Please do not hesitate to reach out to...

La
Reviewed 4 days ago NEW

As a Platinum Starwood I guess I am spoiled and used to being treated or recognized a little better. I checked in and was not upgraded and the room I was given overlooked some roofs and a driveway- no view. There is a club lounge here and I asked about access to it and was told for $65 I could...

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Helpful?
Thank nbtravels2013
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for taking the time to write your review. We certainly appreciate your business and are disappointed that your stay was less than exceptional. Please reach out to us with your contact information at jwdesertridgeguestservice@Marriott.com as we would love to speak with you in more detail about your experience. Kimberly Geng, Guest Experience Specialist

Ohio
Reviewed 4 days ago NEWvia mobile

As a business traveler I see lots of beautiful resorts every year. However, the staff at this beautiful resort take it to the next level! During my stay I had bellman go out of their way to take care of my unrelated needs, front desk staff take care of all my questions and even follow up! Just cannot say enough...

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Helpful?
Thank chris92009
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We strive to ensure that all guests have a fabulous experience and it sounds as though we exceeded your expectations during your recent stay. We love to hear that we are your new favorite spot in Phoenix and look forward to your next visit! Kimberly Geng, Guest Experience Specialist

Florida
Reviewed 5 days ago NEWvia mobile

We arrived after a 5 hour flight from the East Coast with a 2 hour time difference to be told that the hotel was oversold and our group, which booked rooms months ago, had been bumped and had to stay elsewhere even though we are supposed to be at this hotel until Saturday. And we are elite Marriott Rewards members...

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Helpful?
Thank jdtFlorida
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your feedback. Please reach out to us directly with your contact information to jwdesertridgeguestservice@marriott.com so that we may speak with you in further detail. Thank you for your time and we look forward to speaking with you. Kimberly Geng, Guest Experience Specialist

Reviewed 1 week ago via mobile

Let's keep it simple. This is the only place to stay in Arizona. Camelback comes in second. It has everything you need and you do not need to leave. Excellent dining, attentive service, superb golf and the cleanest rooms that we have ever seen. Richard Romane and Brittany Horn should be mentioned in this review because they are a very...

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Helpful?
Thank John M
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

We like the way you think! Thank you for your wonderful review. We are delighted to hear how much you enjoyed your stay and are happy to hear that Richard and Brittany were able to assist in making your time with us exceptional. We hope to have you join us again soon!

Omaha, Nebraska, United States
Reviewed 1 week ago

We took our 2 teenagers to AZ for Thanksgiving and to visit ASU. The hotel was gorgeous! The staff was willing to help in any way they could. The pool area was awesome as was the Spa! We ate at the pool and at Roys! Both restaurants on site were fabulous! We didn't have time for golf or tennis but...

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Helpful?
Thank Sheila G
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are so pleased to hear that you and your family enjoyed your recent stay with us. It sounds as though you need to plan another visit to experience our tennis courts and fit in a few rounds of golf. We look forward to welcoming you back soon! Kimberly Geng, Guest Experience Specialist

Long Island, New York
Reviewed 1 week ago

We always go the Caribbean for the holidays with the family. But this year due to Zika fears we chose Phoenix. We were lucky that two of the days we were there the weather was warm enough for us to go in the hot tubs and lazy river. This property is phenomenal. Even without pool weather, there were lawn games...

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Helpful?
Thank LindaKal
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

We are delighted to hear that your re-routed vacation turned out to be such a wonderful spot for you and your family and that you were able to enjoy all the amenities that our resort has to offer. We hope that you will continue to make us a part of your future family vacations and look forward to your next...

Gaithersburg, Maryland
Reviewed 1 week ago via mobile

Spent six days here during Thanksgiving week and thoroughly enjoyed it. The resort is large and sprawling so there is plenty of space for walking the grounds. The rooms were updated, clean and decent sized and we were comfortable with three. The location is great because it's close to tons of restaurants, grocery store and liquor store (saves lots on...

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Helpful?
Thank Brian D
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for joining for your holiday vacation. We are delighted to hear that you enjoyed your visit and look forward to welcoming you back again soon. Kimberly Geng, Guest Experience Specialist

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Roy's - Desert Ridge
Roy's - Desert Ridge
Cuisines: American, Hawaiian, Seafood, Sushi, Asian, Polynesian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Without peer among Phoenix resorts, the award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Families, couples and friends will find a variety of activities designed for all ages including our Wildfire Pool Complex complete with Lazy River and water-slide. Or just relax and enjoy each others company indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix, Arizona resorts, JW Marriott Desert Ridge is your one-stop vacation haven. ... more   less 

Additional Information about JW Marriott Phoenix Desert Ridge Resort & Spa

Address: 5350 E Marriott Drive, Phoenix, AZ 85054-6147
Region: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Price Range: €272 - €641 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Phoenix Desert Ridge Resort & Spa 4.5*
Number of rooms: 950
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Hotels.com, Odigeo, Travelocity and Jetsetter so you can book your JW Marriott Phoenix Desert Ridge Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Desert Ridge Resort And Spa Phoenix
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
JW Marriott Phoenix Desert Ridge Resort & Spa Arizona
Marriott Phoenix
Phoenix Marriott
Hotel Style:
#2 Top resorts Hotel in Phoenix
#3 Spa Hotel in Phoenix
#4 Luxury Hotel in Phoenix
#4 Romantic Hotel in Phoenix
#7 Business Hotel in Phoenix
#9 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and other travellers.
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Tucson AZ

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Questions? Get answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request something with a view of pools or mountains”
 of 5 bubbles The_Midtowner, 7 Dec 2016 | Read review
“View of the pool and golf course out of this world”
 of 5 bubbles napaomahagirl, 7 Dec 2016 | Read review
“Good luck getting a good view”
 of 5 bubbles nbtravels2013, 6 Dec 2016 | Read review
“Get a room away from the atrium if you'd like quiet.”
 of 5 bubbles Gail857, 19 Nov 2016 | Read review
“Something close to the 'center' of the hotel”
 of 5 bubbles anthonypr2016, 16 Nov 2016 | Read review
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