WoodSpring Suites Phoenix I-17 North

103 reviews

#9 of 45 Specialty Lodging in Phoenix

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8808 N Black Canyon Hwy, Phoenix, AZ 85051-4042

Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more

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Guests1 room, 2 adults, 0 children

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Free cancellation until 24/04/21

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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

Payments made by partners impact the order of prices displayed. Room types may vary.

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Updated 02/06/20

About

3.5

Very good

103 reviews

#9 of 45 Speciality lodging in Phoenix

Location

Cleanliness

Service

Value

WoodSpring Suites Phoenix I-17 North is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 7:00 AM - 10:00 PM | Sat. - Sun. 8:00 AM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available.

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Property amenities

Free internet

Wifi

Non-smoking hotel

Laundry service

Self-serve laundry

Room features

Air conditioning

Kitchenette

Microwave

Refrigerator

Room types

Non-smoking rooms

Smoking rooms available

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103Reviews0Q+A21Room tips

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Connie J wrote a review Mar 2020

Yakima, Washington8 contributions4 helpful votes

Bates Motel

I needed a motel room for one night and due to spring training, there were very few motel rooms available and I settled for this...what a BIG mistake. This was by the far the worst motel experience ever! Since there is no 24/7 front desk, good luck getting any assistance after hours. The hallways smell of a mixture of urine and marijuana. The elevators were dirty and smelled of smoke. The room was not clean, had a very foul odor and my skin was itchy all night on a most uncomfortable bed...very unacceptable. Also, I looked out the window at night and there people hanging out in the parking lot all hours, appeared some were sleeping in their cars. Did not feel safe staying here. Did not sleep all night due to loud yelling and slamming doors. Morning could not come fast enough....Learned my lesson...…

Date of stay: February 2020

Helpful

Response from Nationwidehotelmgmt, Guest Relations Manager at WoodSpring Suites Phoenix I-17 North

Responded 23 Mar 2020

Thank you for sharing your experience with us and we cannot apologize enough that you did not enjoy your stay. We work so hard to provide a clean, comfortable, and welcoming stay for each of our guests and we are so sorry to hear we didn't provide that during your time. We will address the odor concerns with our housekeeping staff and management for improvement. Thank you for allowing us to host you and we wish you all the best in your travels. -Charlie, Guest Engagement Specialist -WoodSpring Suites

K Gaylor wrote a review Mar 2020

1 contribution

Don't stay here.

They have a no refund policy if you check out early. Due to Corona Virus, I check out early since MLB spring training was suspended. They wouldn't issue a refund despite numerous calls to the motel and corporate. Yet on their website, they issued an extended cancellation policy that is only good before you check in.

Date of stay: March 2020

Helpful

Response from Nationwidehotelmgmt, Guest Relations Manager at WoodSpring Suites Phoenix I-17 North

Responded 20 Mar 2020

We apologize if you experienced a situation that may have required you to check out sooner than expected - and has caused you to inquire about our refund policy. We recommend that you speak with the General Manager at the property for any refund that you feel is owed to you given the circumstances. We hope that this clears things up and we are so sorry that we failed to exceed your expectations. Thank you for taking the time to leave us a review. -Charlie, Guest Engagement Specialist -WoodSpring Suites

starkame wrote a review Mar 2020

Layton, Utah58 contributions24 helpful votes

Not a chance!

My husband remote held a room for a week. When we arrived they wanted ID from both of us. There were unseemly people coming in and out. We asked to see the room prior to giving $, because it was non refundable. Before I went to check the room, I had to pass through a security door with my key, which might be a good thing, but I waited until the person under the influence of something went up the elevator first. No joke, heavy drugs or something. It appeared that several low income people use this place as their residence. (That part is ok, I just want to be safe and didn’t feel like I would be.)Two people said they had been there 2.5 months and things hadn’t been repaired. The halls smelled of something. We left and found something else.

Date of stay: March 2020Trip type: Travelled as a couple

1 Helpful vote

Helpful

Response from Nationwidehotelmgmt, Guest Relations Manager at WoodSpring Suites Phoenix I-17 North

Responded 13 Mar 2020

Thank you for sharing your impression of our hotel with us. We can only improve with the guidance of our guests and we appreciate you taking the time to let us know how we are coming off. This is far from the exceptional stay that we intended our guests to have and we will be addressing these concerns. Thank you and we wish you the best in your travels. -Charlie, Guest Engagement Specialist -WoodSpring Suites

Mac D wrote a review Mar 2020

McLean, Texas30 contributions11 helpful votes

Worst in Phoenix

We are truck drivers and spend a good amount of time in hotels. We rented this particular place because it has a kitchenette. After getting there we'r find out they have nothing to cook with or eat on. They will rent you done for a premium price. Other suites we've stayed in supply these items. For the price it wasn't worth it. We wanted an extra towel and caught flak for it; although we did get the towel. The HVAC system didn't work the whole time. There is no carpet. There aren't any amenities at all, no soap, shampoo, lotion, facial tissues, things you would expect at other motel/ hotels. We voiced or concerns to the Gen. Mgr. the next morning at checkout. He gave us $50 off our room, which I didn't expect. So, I appreciate the way he delt with the issues. I wouldn't recommend this place and will not return to the chain. …

Date of stay: March 2020Trip type: Travelled on business

Helpful

Response from Nationwidehotelmgmt, Guest Relations Manager at WoodSpring Suites Phoenix I-17 North

Responded 13 Mar 2020

We are sorry that you did not enjoy your stay and we were not what you expected. We are pleased to see that our incredible staff was able to assist you, however, it is disappointing that it wasn't enough to make a difference in your review. We will take your feedback to help us improve for travelers such as yourself and we wish you all the best. Thank you for being our guest and giving WoodSpring Suites a chance. -Charlie, Guest Engagement Specialist -WoodSpring Suites

ShawnW wrote a review Sep 2019

1 contribution

$5 more at any another extended stay and you get dishes,utensils, a simple bar of soap, shampoo.

I'm currently staying here at the one on 8808 N black Canyon, for 40 plus dollars and change. You get a small room that looks nothing like the advertising picks from the corporate website. Not one dish , oh wait for 15 to 30 bucks you can rent 2 packages. No amenities like soap, shampoo, hair dryer, I had a horrible time trying to book onli e using the 10% off coupon and the rep. Said just show them you coupon and they will reduce it there, I get there and they said they have no way to reduce it there either . I told them I have two Yorkies registered emotional support animals. Which from website should be free.. I was charged..... So as far as me staying here anylonger..... It will only be hours untill I find another one with better amenities yes it will be more but the few extra bucks I spend there I get what a extended stay hotel room should have. And for 450 bucks a week they should throw in the pots and pans and basic utensils. I paid for a full week and reserved two but I'm not staying there 1 more day. I want a refund for 450+ you can get better anywhere else .…

Date of stay: September 2019Trip type: Travelled solo

1 Helpful vote

Helpful

Response from Julia R, - - Nationwide Hotel Management Company, LLC at WoodSpring Suites Phoenix I-17 North

Responded 9 Sep 2019

Thank you for your feedback. I’m so sorry you had an unsatisfying stay with us. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you. We'd love to welcome you back the next time you're looking for what we have to offer!

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