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Quality Inn & Suites Phoenix

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Quality Inn & Suites Phoenix
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74 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Skull Valley, Arizona
Reviewed 27 April 2014

My son is in the Baptist Hospital on Bethany Home Rd. Enjoyed our stay at Quality Inn. it was close and received very good treatment by personnel who worked there, Sam was a great person to work with. showed a lot of respect for people. (Three different stays at this Inn in April)

3Thank John M
Corning, New York
Reviewed 21 April 2014

After traveling from NY to AZ in 3 short days and some of the not so nice hotels along the way we were a little worried about what was to come next. When we arrived at the Quality Inn in Phoenix, AZ Mike the front desk gentleman was VERY friendly helpful and professional asked if we had any questions and...

1Thank Barbara S
Wilmington, Delaware
Reviewed 21 April 2014

I was weary about staying in another Quality Inn after my experience at a different venue days prior; however, I was better impressed by this location. The front desk agent allowed me to check into my room two hours in advance. The room was clean & was quiet in the back parking lot area. The pool was nice. The breakfast...

1Thank xanderin05
Tampa, Florida
Reviewed 18 April 2014

I tried to register at this place and they told me the room wasnt ready....so I went to lunch. I came back and they said the room wasnt ready, so I sat in the lobby and watched as another guest registered and was given her room key! I then asked why I wasnt able to register.....they LOST my confirmation.....when I...

1Thank Jim K
Manager M, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank you for time and business. We strive to exceed guest expectations, in your case we did not achieve our goal. We continuously review our operation and make adjustments where necessary. Thank you for your feedback and we hope to have another chance to at your business.

Grand Junction, Colorado
Reviewed 6 April 2014

Unfortunately, I can't even rate this hotel average. If it weren't for the GM and Sam, my rating would be worse. Those guys are the saving grace to this place. But even great staff can only defend a hotel in disarray so much. It is extremely dated, very few outlets, base of tub/bathroom dirty,something 'crusty' on the sheets, wifi spotty...

2Thank bmxm0m
Manager M, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank you for taking the time to share your experience with us. Your feedback is valuable and enables us to address our opportunities for improvement . Thank you again for your business and feedback.

Fort Myers, Florida
Reviewed 24 March 2014

Just returned from Phoenix. Every part of the trip was expensive from the flight, to the rental car, to the hotel. It's "peak season" in Phoenix, and everyone knows it. Got into this hotel @ $92, and ordinarily would expect quite a lot for a $100 (with tax) hotel room. But the good hotels are $170, and the great ones...

1Thank QuirkyNW
Manager M, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank you for your time and business, we appreciate your feedback and will share with our team.

Santo Tomas
Reviewed 22 March 2014

If you are like me you only stay in motels for a good night's sleep while traveling and paying $100 or more is a real waste of $. Hey for the $20-$40 difference you can buy a nice dinner, 6 pack of cevesa, and a cheap bottle of wine. This hotel is a good one.....

2Thank milomccowan
Manager M, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank you for sharing your experience with us. We look forward to seeing you again in the near future.

San Diego, California
Reviewed 20 March 2014

As a touring musician, I see my fair share of hotels. My stay here was exceptionally pleasant due to the fellas at the front desk, Sam and Mike. After booking our room through Priceline, we hit a couple of snags upon checking. These two guys made the proper adjustments to our booking and did it while being extremely helpful and...

Thank michael d
Manager M, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank you for taking time to share, we are glad you enjoyed your stay and hope to see you again in the near future.

Orange County, California
Reviewed 19 March 2014 via mobile

Stayed here on a short business trip. Grand Canyon university campus was close. Enjoyed my stay, breakfast and rooms were nice. Pool and spa were relaxing. Spacious rooms and comfortable beds. I already made our returning reservation. See you soon.

Thank Meod123
Manager M, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank you for taking time to share your experience with us. Your review will be shared with our team. We hope to see you again in near future.

Atlanta, Georgia
Reviewed 19 March 2014

This is not the quality inn I stayed at. I stayed at the one at 9455 N Black Canyon Hwy, up the road from this one. Sam the manager is the absolute best I have ever dealt with. He was helpful in every way, from cutting us a great rate (at one time we had 12 rooms booked) to stocking...

Thank Awrightdaro
Manager M, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank you for taking time to share your experience with us. Your comments will be shared with our team.

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  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Inn & Suites® hotel is located in the heart of the Black Canyon off Interstate 17, just minutes from Phoenix Sky Harbor International Airport, US Airways Center, Chase Field ballpark and University of Phoenix Stadium. The Phoenix Convention Center, Arizona State University West campus and downtown Phoenix are only a few miles away.This Phoenix, AZ hotel offers a central location for guests who want to experience the Valley of the Sun, or those en route to northern Arizona. There are a wide variety of restaurants and cocktail lounges located in the area. Hotel guests will enjoy many full-service accommodations including free breakfast with hot waffles, free local calls, free Wall Street Journal , outdoor heated pool and hot tub. Business travelers will appreciate modern conveniences like free wireless high-speed Internet access and access to copy and fax services. This Phoenix, AZ hotel has meeting rooms that accommodate up to 25 people for most events and business functions. This is a pet-friendly hotel. Families will appreciate the two-room suites with sitting areas. In addition, the hotel offers specials for both groups and senior citizens. Ample bus and truck parking are located on the property. Whether traveling for business or pleasure, the Quality Inn and Suites hotel looks forward to providing every guest with exceptional service and cozy accommodations when visiting the Phoenix area. We look forward to seeing you soon. ... more   less 

Additional Information about Quality Inn & Suites Phoenix

Address: 5050 N Black Canyon Hwy, Phoenix, AZ 85017-3207 (Formerly Comfort Inn N Black Canyon Hwy)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: €46 - €120 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn & Suites Phoenix 2*
Number of rooms: 162
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Also Known As:
Quality Inn And Suites n Black Canyon Hwy
Quality Inn & Suites n Black Canyon Hwy Hotel Phoenix
Comfort Inn Phoenix
Phoenix Comfort Inn
Quality Inn & Suites Phoenix Arizona
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Questions & Answers

Questions? Get answers from Quality Inn & Suites Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask when the room was updated. I stayed a Monday and a Friday around another hotel stay (that one for business) the Monday room was a bit better.”
robertad119, 3 Nov 2014 | Read review
“Just check everything. Esp the Air Conditioning & shower.”
joannq64, 22 Sep 2014 | Read review
“Call before you go make sure the hotel is still open.”
cathyhelland, 13 Jun 2014 | Read review
“Any room I would imagine would be great if the smoking ones are.”
BarbaraS621, 21 Apr 2014 | Read review
“Go elsewhere!”
93jimk, 18 Apr 2014 | Read review
5 of 5