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Crowne Plaza Phoenix Airport

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#23 of 173 Hotels in Phoenix
Certificate of Excellence
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Crowne Plaza Phoenix Airport
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647 Reviews from our TripAdvisor Community

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Corona
Reviewed yesterday NEW

Theyre attempting to take my money. I paid cash at check out but they haven't returnded my money to me. They were extremely terrible when I checked in. Accept thia guy named Lex he was super cool & made my stay worth staying.

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Thank dakterswill
St. Albert, Canada
Reviewed 2 days ago NEW

Clean, quiet, good food, friendly staff, all good! Very convenient location. Would return. Easy access to all of the major roads and of course very close to Shy Harbour - but still quiet in the hotel. Bar area off the lobby has great steak flatbread!

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Thank Gail A
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for great review of the Crowne Plaza Phoenix Airport. I am pleased to hear you enjoyed so much of your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

San Francisco, California
Reviewed 3 days ago NEW

The staff was very attentive - housekeeping, restaurant and bar staff just provided a high quality of service. Thanks for such well-trained staff. The location near the across the street from public transportation was extremely convenient.

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Thank Caroline C
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your review of the Crowne Plaza Phoenix Airport. I am pleased to hear you enjoyed our location and well trained staff. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

Green Bay, Wisconsin
Reviewed 3 days ago NEWvia mobile

There aren't a lot frills, but it's a clean, well maintained hotel at a convenient location. The free SkyTrain from the airport drops you off across the street where there is also immediate access to the light rail system. The hotel bar and restaurant are both acceptable but nothing fancy. There is a convenience store a half a block away...

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Thank Dean L
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your complete review of the Crowne Plaza Phoenix Airport. I appreciate you mentioning some key elements that travelers enjoy like the Sky Train from Airport, clean rooms and access to the light rail. I hope you can visit us again soon, Sincerely, Ted Trembath - General Manager

Albuquerque, New Mexico
Reviewed 3 days ago NEW

No parking. All cars must be valet parked. Only two attendants at any time. Staff is rude and unfriendly. Had to make two requests to get toilet seat fixed, shower head repaired and towel rack repaired. Buffet was cold. etc....

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Thank marnot2017
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations or our high standards. We appreciate your comments and will share these with our Engineering team so that we can continue to improve our product & services. Our Valet Parking is a complimentary service to provide extra safety to your vehicle and to assure...

Las Vegas, New Mexico
Reviewed 6 days ago NEW

Stayed here for a 3 day conference - very comfortable beds, friendly staff, nice service. They were able to move us to a room with a better view on our second night with no problems, and were courteous throughout our stay. The restaurant is delicious as well.

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Thank Teslin R
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for your pleasant review of the Crowne Plaza Phoenix Airport. I appreciate your comments about the friendly staff, nice service and delicious food. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

Henderson, Nevada
Reviewed 1 week ago NEW

Updated room and bathroom. There was a refrigeratorr in the room. Bed, pillows, linens were fine. Valet available. Restaurant was handy-not a large menu, but good food. Also has a bar which serves food. We were there for appointments at Mayo Hospital/Clinic. Much better price than hotels near Mayo. Would recommend.

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Thank Kat8128
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for your recommendation. I am happy to read our location worked for your visits to Mayo. I appreciate your comments about the restaurant as well. We hope you can join us on your next trip to Phoenix. Best wishes, Ted Trembath - General Manager

Spokane Valley, Washington
Reviewed 1 week ago NEW

The rooms were clean , and the foot lotion was a bonus. Had dinner in the restaurant and the food was great and service was professional. Another first was being offered water to go after finishing eating .

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Thank aytondc
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your review of the Crowne Plaza Phoenix Airport Hotel. I am pleased to hear you enjoyed your stay and dinner with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

Kennewick, Washington
Reviewed 1 week ago

Beautiful re-model, was there two years ago while under construction, what an improvement. Very clean room and real nice beds. The food, like anything else in that area was very costly. Hotel is really out of the beaten path for any thing, but the tram system is right out side the front door. Uber is available at all times.

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Thank mddennis2
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your review of our hotel. I am pleased to hear you enjoyed your stay. Thanks for mentioning the re-model of a few years back. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

San Diego, California
Reviewed 1 week ago via mobile

Flight was cancelled so I grabbed the closest hotel to the airport. Typical room. Decent bed. Modern look. Desk is situated next to the heater/cooler so it blows on your if you are working at the desk. Wash the mugs before using them; saw stains and gunk on the bottom of the cup. Circle K and Ruby Tuesdays across the...

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Thank ljng2016

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 

Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 E Washington St, Phoenix, AZ 85034-1818 (Formerly Phoenix Airport Plaza Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: €138 - €323 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Phoenix Airport 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Crowne Plaza Phoenix Airport Arizona
Hotel Style:
#11 Luxury Hotel in Phoenix
#24 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#46 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Phoenix Airport staff and other travellers.
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Questions? Get answers from Crowne Plaza Phoenix Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not facing the parking garage ”
 of 5 bubbles , 19 Feb 2017 | Read review
“request a lower floor room because of the shower water pressure. My room was on the top floor (10th),”
 of 5 bubbles mddennis2, 18 Feb 2017 | Read review
“We had a beautiful view on the top floor. ”
 of 5 bubbles JEH65, 14 Feb 2017 | Read review
“Wallpaper was peeling in the bathroom.Wifi was intermittent.Bed was comfortable and location was great for early flights out of Phoenix.”
 of 5 bubbles estherra, 6 Feb 2017 | Read review
“The higher floors are the best.”
 of 5 bubbles Johnsotr, 4 Feb 2017 | Read review
5 of 5