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Crowne Plaza Phoenix Airport

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#22 of 173 Hotels in Phoenix
Certificate of Excellence
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Crowne Plaza Phoenix Airport
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555 Reviews from our TripAdvisor Community

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Showing 539: English reviews
Salt Lake City, Utah
1 review
Reviewed 3 days ago NEW

Stay here every time I come to town to work! Staff is great and in most cases remembers me from my last visit! Service in the bar is always great and the rooms are clean and in great shape! Always try and get me an upgrade when there!

Review collected in partnership with this hotel

Helpful?
Thank Bill M
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for coming back to your Phoenix home again and sharing that great review of our team at the Crowne Plaza Hotel. The team takes pride in giving great service and loves to see repeat customers. We appreciate your return visits and review. Best wishes, Ted Trembath - General Manager More 

Cincinnati, Ohio
Level Contributor
179 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 5 days ago NEW

This was my first visit to the Crowne Plaza. The van pickup from the airport was very punctual as vans leave the hotel every fifteen minutes. Upon arrival at the hotel I couldn't help but notice the metro rail station literally across the street. Later in the day I took the train to Tempe and back for only $2/each way.... More 

Helpful?
Thank RegionalRoadie
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your review of the Crowne Plaza Phoenix Airport Hotel. I am pleased to hear you enjoyed our location next to the Light Rail. It's something our frequent guest love, so we value your feedback. We hope you will visit us again. Sincerely, Ted Trembath - General Manager More 

Phoenix, Arizona
Level Contributor
104 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 week ago via mobile

After a long four-day weekend and our wedding. Our plans change babysitter came through so we found ourselves at an amazing Hotel. I gave seen and been inside before but was not impressed so I was hesitant. That being said I was blown away from the valet to the front desk. We got an upgrade since it was our wedding... More 

Helpful?
Thank SK8CJ
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Congratulations on your wedding and I am so happy the Crowne Plaza Phoenix Airport Hotel could be a part of your special event. Thanks for mentioning the staff as they take pride in making every guest experience the best. We hope to see you back when travel takes you through Sky Harbor Airport in the future! Best wishes, Ted Trembath... More 

Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Came here for a quick stay as had an early flight next morning. Love the soft bed, great friendly and helpful staff, amazing ambience and great punctual free shuttle service to the airport. Would highly recommend to those who have to travel early or long layover in Phoenix.

Review collected in partnership with this hotel

Helpful?
Thank Fiki S
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for pointing out our comfortable beds as your sleep is our main priority. I appreciate your recommendation to other travelers. See you back soon! Sincerely, Ted Trembath - General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

We were stuck in Phoenix overnight after a flight delay and were just sooooo exhausted that we wanted a hotel where we could feel at home a rest, for the few hours we had until our next flight. The staff was so nice!!! We checked in right before the bar/food closed and were thrilled to grab a drink and dinner... More 

Helpful?
Thank Sarah C
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

It is great to hear that you found us and had such a restful time when badly needed. Our staff takes pride in making our guests feel at home. I hope you can visit us in the future with more time to enjoy the hotel amenities and surrounding area. Sincerely, Ted Trembath - General Manager More 

San Diego, California
2 reviews
Reviewed 1 week ago

My wife and I was there for a Pop Warner Football playoff Championship game the following day. Our stay was great, although we lost the game. We were well rested and there was good food in the bar, which stopped us from having to leave the Hotel.

Review collected in partnership with this hotel

Helpful?
Thank vernong140
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for choosing the Crowne Plaza for your important stay. Sorry the game did not turn out better for you, but we appreciate you sharing your experience at the hotel and hope to see you again when travel brings you to Phoenix. Best wishes, Ted Trembath- General Manager More 

Aiea, Hawaii
1 review
Reviewed 1 week ago

Everyone at the hotel was so friendly and super accomodating! Booked this hotel for a one night stay after missing our flight on a Saturday morning. Once I made my reservation online, I called the hotel (around 8am) and explained to them that we missed our flight and asked if they possibly had early check-in available. Natasha at the front... More 

Review collected in partnership with this hotel

Helpful?
Thank sarahsN1346BC
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

I am pleased to see that you had such a positive experience with our team. They take pride in making travel better even when the situation is tough. Thanks for sharing your thoughts and I hope you can spend more time with us in the future. Sincerely, Ted Trembath - General Manager More 

Columbia, Missouri
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

Clean, rooms in great condition, staff was excellent. Easy and short shuttle ride to airport, our driver was excellent. My feling the rooms were expensive but I didn't compart to other hotels nearby. Restaurant was good food and fast service. Bar was combination coffee shop and bar and was very loud when they made drinks in coffee area and hard... More 

Review collected in partnership with this hotel

Helpful?
Thank bigelow5
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your review of the Crowne Plaza Phoenix Airport. I am pleased to hear you enjoyed our clean rooms and convenient location. We hope you will visit us again. Sincerely, Ted Trembath - General Manager More 

Phoenix, Arizona
1 review
Reviewed 1 week ago

Room was very nice and clean. The staff was very courteous and helpful. I loved the fact that they offered Starbucks! The restaurant staff was excellent and the breakfast buffet had many different options. Even the coffee was good. I would gladly stay again!

Review collected in partnership with this hotel

Helpful?
Thank coffeebean774
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for that Great review! I appreciate you mentioning the clean room and excellent breakfast as those are key factors for future travelers who stay with us. Sincerely, Ted Trembath - General Manager More 

Alton, Illinois
1 review
Reviewed 2 weeks ago

Bad shuttle service. Room below standards expected for this hotel chain. The noise of the traffic was easily heard from the room. The bathroom was not great. It needed a good cleaning as stated before the linens were also substandard

Review collected in partnership with this hotel

Helpful?
Thank Lisa M
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet your expectations. I regret that we fell short of our own high cleanliness and service standards. I will share these concerns with our team so that we can continue to improve our services. Sincerely, Ted Trembath - General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 

Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 E Washington St, Phoenix, AZ 85034-1818 (Formerly Phoenix Airport Plaza Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: €95 - €277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Phoenix Airport 4*
Number of rooms: 290
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Travelocity, Priceline, Odigeo and IHG so you can book your Crowne Plaza Phoenix Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Crowne Plaza Phoenix Airport Arizona
Hotel Style:
#9 Luxury Hotel in Phoenix
#24 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#46 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Phoenix Airport staff and other travellers.
9 questions
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Questions? Get answers from Crowne Plaza Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There wasn't a clock in the room so you might want to ask for a wake-up call.”
 of 5 bubbles tpatrickh, 19 Nov 2016 | Read review
“If an inclusive breakfast and hair dryers are necessary make inquiries, prior to booking your room!”
 of 5 bubbles tvogue, 5 Nov 2016 | Read review
“Shuttle leaves on time.”
 of 5 bubbles casaundraa, 27 Oct 2016 | Read review
“Nothing, awesomely appointed!”
 of 5 bubbles melissahU9355XH, 16 Oct 2016 | Read review
“Not sure what all floors are like but the 10th floor facing the mountains have wonderful views.”
 of 5 bubbles F415QNlindap, 16 Oct 2016 | Read review
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