Crowne Plaza Phoenix Airport
850 reviews
#52 of 187 Hotels in Phoenix
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4300 E Washington St, Phoenix, AZ 85034-1818
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$162
Free cancellation until 04/03/21
Reserve now, pay at stay
US$162
Free cancellation until 04/03/21
Reserve now, pay at stay
US$168
US$134
SAVE US$34
PricelineUS$147
Hotels.comUS$147
HurbUS$168
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Full view
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Room & Suite (48)
Dining (15)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Phoenix Airport
More questions?
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#52 of 187 hotels in Phoenix
Location
Cleanliness
Service
Value
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Valet parking
Paid private parking on-site
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish, Italian
Location
Full view
60Somewhat walkable
Grade: 60 out of 100
19Restaurantswithin 1 km
3Attractionswithin 1 km
850Reviews19Q+A100Room tips
Reviews
Traveller rating
- 356
- 304
- 116
- 40
- 34
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Popular mentions
We stopped here to kill a few hours while waiting for a phone call. The Post, the hotel restaurant is totally closed due to the pandemic, but The Perch, the bar and lounge was open. The bartender was absolutely fabulous in terms of personality and service. The bar has all the standard beverages and i had a modest glass of wine. The molten lava cake is one of my favorite desserts but this one disappointed. In a true lava cake, the center of the cake is molten and gooey. In this case, I was served a small chocolate cake with chocolate sauce poured on it, The cake was good; the ice cream scoop was generous and tasty but it was not a molten lava cake. My friend got the trio gelato dish. The scoops were enormous; the flavors required an adventurous palate.
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Date of stay: February 2021
Helpful
Response from IHG Service, Owner at Crowne Plaza Phoenix Airport
Responded 4 days ago
Hi Carolyn J, Thank you for taking the time to write a review because this is one of the ways that let us know where we need to improve. Your comments about the molten lava cake will not go unnoticed as I have shared them with the hotel management and looped-in the Bar and Lounge Supervisor, so they may address this internally. Many thanks for the feedback. We hope to see you again soon! Sincerely, Connie D Case Manager IHGService
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The hotel is rated 4 STAR and is at best 1.5 STAR. The rooms are old, dirty and small. The rooms are not properly lit and this guest tripped several times trying to access the bed side table lights. The alarm clock is set to the incorrect time. The USC-C outlets do not work for charging cell phones and / laptops. The noise from surrounding and distant guests could be heard all night and early morning No handicap access is available for Hotel entry. Handicap room was requested and yet not only not granted but a small non handicap room given and later told no handicap rooms exist. Fitness room is inaccessible without booking a fitness room reservation and only during limited hours. All the above complaints were addressed with the property manager and told this guest would receive a return call addressing the concerns yet no call nor email nor text ever received.…
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Date of stay: December 2020Trip type: Travelled on business
Rooms
Service
Sleep Quality
Room Tip: Do not attempt to stay at this hotel if handicap person or late checkout needed
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Helpful
Response from IHG Service, Owner at Crowne Plaza Phoenix Airport
Responded 14 Jan 2021
Hi antonsX1644YZ, Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. It is a disappointing setback that we missed the mark in ensuring the level of satisfaction and convenience every guest should expect from an IHG hotel. We take feedback seriously and would like to gather more details to communicate this with the relevant teams. I sent you a separate email and hope you respond soon. We always challenge ourselves to be better and look forward to having the opportunity to restore your confidence. Best Regards, Alice P Case Manager IHGService
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I was asked to fill out a form and email this, the form included my credit card inforation and a picture of my drivers licesne. I felt somewhat insecure about sending this and asked how I could be assued that this information was secure. The women was incredibly curt with me and mockingly told me "well we wont let guest information be seen by anyone, obvioulsy" After having to talk on the phone for 30 minutes to make a simple reservation, I decided this was too much and i will not be attempting to stay here again.
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Date of stay: December 2020
Service
Helpful
Response from IHG Service, Owner at Crowne Plaza Phoenix Airport
Responded 7 Jan 2021
Hello 923nicholasn, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. I understand your concerns about the safety of your information. I am also genuinely sorry to hear about the customer service encountered. Trust that our hotels do their best to ensure an exceptional experience for all our guests. That said, I will immediately share your feedback to our hotel’s upper management for review and improvements in our amenities and services. I’ve also sent you a private message in your mailbox discussing your stay further. Best, Kenneth F. Case Manager IHGService
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We stayed here one night before our flight the next day. We were very pleased. The hotel is super clean and the bed is very comfy. The people were very friendly. Their restaurant is closed but you can get a nice breakfast in the bar during the morning hours. We should have split a meal because their portions were large and we wasted a lot of food. I highly recommend this place. They are doing a good job during COVID.
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Date of stay: October 2020
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
My air conditioning broke in my house and needed a cool place for myself and family. I was greeted by Susan at the front desk. She was attentive. Went to the lounge to get some food. My wife has a lot of allergies to food. Heather was very helpful getting her something she could eat. Everyone was great. My only complaint with my stay would be the rooms smell musty. I would definitely recommend to family and friends.
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Date of stay: September 2020Trip type: Travelled with family
1 Helpful vote
Helpful
PRICE RANGE
US$95 - US$254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza phoenix airport hotel phoenix, phoenix crowne plaza
FORMERLY KNOWN AS
Phoenix Airport Plaza Hotel
LOCATION
United StatesArizonaCentral ArizonaPhoenixCamelback East
NUMBER OF ROOMS
290
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Claim Your Listing Frequently Asked Questions about Crowne Plaza Phoenix Airport
Which popular attractions are close to Crowne Plaza Phoenix Airport?
Nearby attractions include Pueblo Grande Museum (0.5 km), Chinese Cultural Center (0.8 km), and Phoenix Park 'n Swap (0.9 km).
What are some of the property amenities at Crowne Plaza Phoenix Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Phoenix Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Phoenix Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Phoenix Airport?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Phoenix Airport?
Conveniently located restaurants include Ruby Tuesday, Hap's Real Pit Barbecue, and The Bread and Honey House.
Are there opportunities to exercise at Crowne Plaza Phoenix Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Crowne Plaza Phoenix Airport have an airport shuttle?
Yes, Crowne Plaza Phoenix Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Phoenix Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Phoenix Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Phoenix Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.