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Extended Stay America - Phoenix - Airport - E. Oak St.

123 reviews
#136 of 173 Hotels in Phoenix
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Traveller (50)
Room & Suite (41)
Overview
  • Excellent18%
  • Very good8%
  • Average7%
  • Poor17%
  • Terrible50%
15 Dec 2017
“Just a few days is enough!!”
4 Nov 2017
“Fantastic staff; sketchy location.”
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Fitness centre
Pets Allowed
Business Centre
2.5 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (123)Write a Review
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31 - 35 of 121 reviews
Reviewed 3 March 2016

My wife and I went to visit our niece and family for a week. Since I have vestibular imbalance we booked a handicapped room. When we arrived we were told by the day manager that there was no handicapped room available, but there would be...More

Thank keith j
Response from Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 14 March 2016

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will use your comments as a training tool to coach our staff to...More

Reviewed 29 February 2016

The hotel states it has a section with smoking rooms. Not true. The whole place is a smoke shop. The room they put us in was "Non-smoking" yet all the cigarette burns on the tub and sink proved otherwise. Right when you walk into the...More

Thank Jane B
Reviewed 18 February 2016

This seemed like such a great bargain place to stay. Supposedly, it had a fully furnished kitchen, nice light breakfast and coffee, etc. Well, there was nothing in the kitchen. The desk clerk Robert scrounged up a coffee maker for us. Supposedly there would be...More

1  Thank Midge F
Response from Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 22 February 2016

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with...More

Reviewed 17 February 2016

This is the worst hotel I have ever stayed in. To say the service is bad does not really describe the lack of care. And I mean they don't care. There is no iron, no hair dryer, no wake up call and no clock. If...More

Thank Jenius2011
Response from Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 18 February 2016

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I am making sure that all rooms are properly stocked and that...More

Reviewed 21 January 2016

We got a negative vibe pulling into the parking lot - there were people (guests) just hanging around in the parking lot doing nothing. As we approached the office doors, they were tinted completely black so you couldn't see in them (strike 2). Strike three...More

Thank flypigs
Response from Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 27 January 2016

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$71 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$71 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (50)
Room & Suite (41)
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Room Tips
"Choose a different hotel"
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"Please do not be fooled by the word "extended", their is no quality found here."
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"pick a different property."
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"Don't know of any"
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