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Extended Stay America - Phoenix - Airport - E. Oak St.

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Traveller (50)
Room & Suite (41)
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Overview
  • Excellent17%
  • Very good9%
  • Average7%
  • Poor18%
  • Terrible49%
8 Apr 2018
“Stay Away”
24 Mar 2018
“Not so good”
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Fitness centre
Pets Allowed
Business Centre
2 Star Hotel
All hotel details
Additional information
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Rooms
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1 room, 2 adults, 0 children
Standard Room
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Reviews (132)
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1 - 5 of 130 reviews
Reviewed 8 April 2018

Poor service, rooms are in bad condition, basically no amenities. Other hotels in the area are much better. Waited 15 minutes for the front desk employee to check me in. she was alone and nonstop phone and walk ins. breakfast is not worth even going....More

Review collected in partnership with Extended Stay
Thank tommytN9380GW
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 9 April 2018

Tommy, please accept our apologies for failing to provide you and your family a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed...More

Hotel's Favourite
Reviewed 8 August 2017

My stay was because the central air cooling system in the apartment complex I live in went out for over a week. They put us up in the Extended Stay on E. Oak St. The room was clean and comfortable and the bed was very...More

Review collected in partnership with this hotel
Thank Scott R
Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 10 August 2017

Thank you for your stay at Extended Stay America - Phoenix - Airport - E. Oak St. We are so happy you were overwhelmed not only by our outstanding service but also with your comfortable room. We hope to welcome you back soon. Sincerely, General...More

Reviewed 26 March 2018

The room was dirty, stained carpet, smelled bad inside and outside. It was so tiny that when you went into the bathroom the door almost hit the end of the toilet. I would never of gone to this hotel if I had known what it...More

Thank honestandtruereviesp
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 27 March 2018

Thank you for taking the time to review. We're so sorry you were disappointed with the size of your room. We have different room types and sizes available, and we are always glad to recommend a room that will best meet your needs. We hope...More

Reviewed 24 March 2018

I expected tissues and cups in the room. Had to wait over an hour for a cup. The pool was lovely. The air conditioner was loud and clicked on and off until we put it on fan only. The "breakfast included" consists of packets of...More

Review collected in partnership with Extended Stay
Thank NancyUSA608
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 25 March 2018

Nancy, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable,...More

Reviewed 12 March 2018

This place fell short of my expectations , but the staff here follows through with all needs. using there internet is challenging, having to connect every time and losing my signal. I'm thinking of paying or it to see if there's a difference.More

Review collected in partnership with Extended Stay
Thank E9347CMjohnb
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 11 April 2018

Thank you for choosing Extended Stay America for your stay. We appreciate you mentioning our friendly, helpful staff. Your compliments will be shared with the team to let them know their efforts were noticed. Thanks again for being our guest, and we hope to welcome...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$57 - US$80 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$57 - US$80 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (50)
Room & Suite (41)
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Room Tips
"don't go here"
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"Bring your own breakfast"
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"Choose a different hotel"
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"Please do not be fooled by the word "extended", their is no quality found here."
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