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Sheraton Grand Phoenix

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#20 of 173 Hotels in Phoenix
Certificate of Excellence
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1,480 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Phoenix
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Showing 1,429: English reviews
Urbana, IL
Level Contributor
128 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 18 April 2014

There are several good restaurants and tourist sites within walking distance. Rooms are very nice and safe neighborhood, there is not a free breakfast and if not a package internet is $14.95/day and parking also expensive

Helpful?
1 Thank lulu1996
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We’re pleased that you enjoyed the convenience of our central downtown location and also that you found the downtown area safe when you walked to various points of interest. We want to thank you for your partnership and participation in our “Make A Green Choice” program, a major sustainability effort for us and one that we take quite seriously in... More 

Los Angeles, California
1 review
Reviewed 18 April 2014 via mobile

Very nice hotel. The restaurant is very good for dinner. I haven't had any other meals there so can't vouch for breakfast or lunch. We are on the 26th floor and Wifi is weak which has made work a little slow. The gym is decent. There's nothing wrong with it but it's also not particularly noteworthy. All of the staff... More 

Helpful?
Thank Pam H
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Dear Pam, We love that you found the staff friendly and helpful during your stay. Our staff strives to make those memorable connections with our guests so we are always happy to hear they have been successful. We also want to thank you very sincerely for recommending us to your fellow travelers. We hope you will be back this way... More 

Honolulu, Hawaii
Level Contributor
135 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 April 2014

The staff was very friendly and the rooms very clean. it was very close to the basketball arena and chase field (baseball). The room was simple but I don't expect much for a business trip. The workout area (gym) had a few dumb bells and a variety of machines. I enjoyed my stay very much and would choose it again... More 

Helpful?
Thank HI_Traveller_12
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Thank you for your recent review. We are thrilled that you had a great stay with us! We especially want to thank you for partnering with us in our “Make A Green Choice” program, as this particular sustainability program, unique to Starwood and our hotel, helps to conserve water, electricity, natural gas and chemicals, allowing us to reduce our carbon... More 

Sydney
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 April 2014 via mobile

What a LOVELY hotel with great service. Every need & whim can be met & it's so modern! The bar, the restaurant, the pool, the FedEx Kinkos IN the hotel! Starbucks coffee bar with free printing for guests and a lobby with gorgeous high ceilings!

Helpful?
Thank jesjuldem
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Thank you for your kind comments, delightful to hear, as customer care is among our highest priorities. We promise that your next visit will be just as wonderful. Come back. Warm Regards, Rooms Management More 

Longwood, Florida
Level Contributor
123 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 15 April 2014

Nice, large suite, but very plain. It needed a little pizazz in the decorating. Noisy air vents. The staff was nice enough but you know this is not the caliber of a Four Seasons or Ritz. Bathroom products were awful. Nice gift shop. Nice restaurants and movie theater across the street. Just really average.

Helpful?
Thank Nicetoeatout
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Well, we certainly fell short in some ways if your stay was simply “average”. It sounds as if a little more “pizazz” was needed all the way around! First and foremost, we do thank you for your business and also for providing us with some feedback around your experience here. We know you have a choice when you travel, and... More 

Austin, TX
Level Contributor
217 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 14 April 2014

Went to the convention and walked to/from the hotel easily (multiple times if needed) - well laid out and a nice area for the bar; elevators were always available; rooms were quiet and well laid out. Didn't use the bar or the restaurant but did have to wait quite a bit for concierge... she was very busy around dinner time... More 

Helpful?
Thank marymcd
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We’re happy to know that you found our location so convenient to your conference and that you enjoyed your stay with us. Thank you for your feedback on the Concierge desk, we will certainly take a look at that. We love receiving feedback from our valued guests so that we can remain vigilant in our quest to provide exceptional care... More 

Miami
Level Contributor
916 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 474 helpful votes
Reviewed 14 April 2014

I just stayed here for a week while attending a show at the Phoenix convention centre. It is ideally located and only a 5-10 minute walk to the convention centre. Everything about the hotel was good except for the check in line. I was there for a week and rarely saw more than one person available to check people in.... More 

Helpful?
Thank mwooduk
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We are very happy to hear that you would recommend us as well as stay with us again – Thank you so much for taking the time to write about your experience here. It sounds as if you had enough time during your week’s stay to really enjoy and experience all the amenities that our hotel has to offer, including... More 

Sedona, Arizona, United States
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 April 2014

The common areas where bright and clean. The rooms where cool, clean, relaxing and a pleasure to stay in. The hotel is located in the middle of everything downtown Phoenix. In fact we never took our car out of parking for four days, just walked to everything.

Helpful?
Thank Arthur K
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Dear Arthur, We’re so glad to hear that you enjoyed our hotel and also the downtown area, where our convenient location makes it easy to get to just about anywhere, especially on foot, as you discovered…. It was a pleasure to have you with us and we hope you will choose to stay with us again. Until then… Warm regards,... More 

Willmington ma
Level Contributor
9 reviews
3 hotel reviews
Reviewed 9 April 2014

3 conventions on going and most staying at this hotel! Imagine the number of people needing "attention"at the check in & at "Happy Hour"? Check in was friendly and efficient. The bar staff was outstanding! He remembered my name, unfortunately I can't remember his right now. Imagine that. LOL Those who took care of the rooms weren't so on top... More 

Helpful?
Thank icecream56
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We are delighted to hear that although we had many guests staying with us during the time of your visit, that you still felt that our staff made special connections with you and that your wait time was not an issue. Thank you for such a great review. We love hearing that you would return for another visit, when hopefully,... More 

Charlotte, North Carolina
Level Contributor
80 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 7 April 2014

I stayed at this property for 4 nights on business. It is very centrally located downtown with easy walking access to many restaurants and sporting event venues. The hotel is very large, so elevator waits can tend to be long during high traffic hours and when the hotel is full with conferences etc. There can also be lengthy waits at... More 

Helpful?
Thank Lv2CtheWorld
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We were happy to have you with us for 4 nights and also happy to hear that you enjoyed quiet and comfortable evenings in your guestroom. One of the things we strive for here at the Sheraton Phoenix is to handle details for our guests during their stay well enough to allow them to focus on their business at hand.... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: €99 - €313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
TripAdvisor is proud to partner with Starwood, Hotels.com, Booking.com, Cancelon, Travelocity, Expedia, Orbitz, Priceline, Odigeo and Jetsetter so you can book your Sheraton Grand Phoenix reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Phoenix
Sheraton Grand Phoenix Arizona
Hotel Style:
#8 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#32 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Phoenix staff and other travellers.
11 questions
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Phoenix, AZ
1 month ago
San Diego, California
3 months ago

See all questions (11)

Questions? Get answers from Sheraton Grand Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“just ask and they will make it happen”
 of 5 bubbles Balrf, 16 Nov 2016 | Read review
“Within walking distance of all major downtown attractions. 5 minute walk to convention center.”
 of 5 bubbles O8478NDbillm, 10 Nov 2016 | Read review
“club level floor they are quiter and larger, breakfast is included daily and snacks in the club lounge which is on the 28th floor”
 of 5 bubbles 551kat, 23 Oct 2016 | Read review
“High floor”
 of 5 bubbles Lynnesjackson, 17 Oct 2016 | Read review
“Any upper floor.”
 of 5 bubbles Davidtw41, 5 Oct 2016 | Read review
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