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Sheraton Grand Phoenix

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#18 of 175 Hotels in Phoenix
Certificate of Excellence
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Sheraton Grand Phoenix
Sheraton Grand Phoenix
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1,555 Reviews from our TripAdvisor Community

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Showing 1,503: English reviews
Joliet, Illinois, United States
Reviewed 26 January 2015

The Sheraton Downtown Phoenix hotel is a tall, regal looking building nestled in the heart of downtown Phoenix's business district. The traffic is easy breezy at all the times of day that I was in the area and took notice. Nothing has hectic and chaotic as traffic is downtown Chicago where I am from! The lobby is gigantic with towering...

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Helpful?
1Thank Sabrina F
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Sabrina, Thank you for taking the time to tell us about your experience here at the Sheraton Phoenix. We love hearing feedback from our valued guests. Just for clarification purposes: ALL of our hotel guests have access to, and may enjoy, the pool on the 4th floor; all that is needed is their room key to gain access. We...

Tri-Cities, Washington
Reviewed 25 January 2015

I spent 5 days 4 nights at the Sheraton Phoenix Downtown Hotel in January for a business trip. The hotel is located in the downtown business district which is very convenient for work, especially if you are attending a meeting/conference at the convention center. The hotel is beautiful, clean and very welcoming. The staff I encountered were all very friendly....

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Thank Jechavez00
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

What a thorough review, we are sure your fellow travelers will appreciate it… We love receiving feedback and look upon it as a gift, so thank you for taking the time to provide some about your recent stay. We’re glad to know that you enjoyed your guestroom and amenities, the healthy menu offerings and our fitness center. If you did...

Globe
Reviewed 25 January 2015

I recently attended the Bridal Show as a Vendor. I loved the close proximity of the convention center (walking distance) Unwinding at the bar in the evening in the very comfortable lounge. Room service in the morning prior to going to the show allowed us to catch a few more zzz's. The staff was friendly and very helpful. The facility...

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Helpful?
Thank RebeccaGlobe
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We heard that by all accounts the Bridal Show was a huge success this year. It was our pleasure to have taken care of the behind-the-scenes details for you when it came to your stay at the hotel and your time to unwind after a long day at the convention center. Thank you for letting us know that your experience...

Tucson, Arizona
Reviewed 25 January 2015 via mobile

I just recently stayed at the Sheraton Downtown for the NFL Experience/Probowl. Let me tell you, this hotel was impeccable. The ambiance in each room is right on key, every single staff member I encountered had a gleaming smile on their face. My expectations were beyond met. Just walking distance from anything downtown, this Starwood gem makes for a wonderful...

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Helpful?
Thank 421DesertRat
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Your kind comments were greatly appreciated and we loved hearing about your memorable moments regarding our various staff members. We will celebrate with all of those that you mentioned and thank them, for providing such exceptional service. Thank you for your business, your feedback and your recommendation. These things mean a lot to us and we genuinely appreciate them. We...

Boston, Massachusetts
Reviewed 23 January 2015

This hotel is ideally located one block away from the enormous convention center. The rooms are clean, the amenities are nice (pool and gym), the drinks and food in the lobby restaurant are really tasty, and the staff are very professional and courteous. I highly recommend staying here if you're in town for a convention.

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Thank DDante
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We appreciate your feedback and are happy that your stay was so satisfactory. Many guests mention our prime location in the heart of the downtown area and close proximity to the convention center as very positive aspects of their stay with us. We’re happy you were able to enjoy our lovely outdoor pool as well as the Sheraton Fitness center,...

Westbloomfield
Reviewed 22 January 2015 via mobile

Let me start off by saying I am a hotel snob. I love the ritz and the four seasons. I came here for a conference. great location to the convention center. the hotel is right across the street from some restaurants and a movie theater. the concierge is great. they helped us with dinner reservations, tours and activities. The staff...

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Helpful?
Thank Travelwithtots
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are thrilled that you felt that our caring and helpful staff is what makes our hotel a great hotel; this is wonderful feedback to receive and we thank you for taking the time to provide it. We are also happy you were able to dine at District restaurant and had a great experience there. We love that you enjoyed...

Lincoln, Nebraska
Reviewed 21 January 2015

We stayed here for 8 nights, January 3-10, 2015 and we enjoyed every minute of the stay. The hotel is fresh, attractive and very clean. There is self parking in a garage underneath the hotel (there are spaces marked "handicap" parking, but there is no automatic door opener to get into the elevator bay if you are in a wheel...

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Thank Ken_Plains_Traveler
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Ken, Your comments mean so much to us; to hear that you recognized that at Sheraton we are indeed a family and that you were enjoying your stay so much that you were in no hurry to leave!, these words are music to our ears. Thank you. We appreciate knowing that you felt that the Club Lounge, our upgrade...

Dallas, Texas
Reviewed 12 January 2015

Stayed here during a big conference last week. My breakdown below: Pros: - Newer property with modern rooms and public areas - Live music on the weekends at the District Bar and Grill! - Comfortable, quiet rooms, many with great views looking north - Amazing fitness center and outdoor pool/bar area! - Good location for conferences. Convention center is 3...

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1Thank Sted
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We appreciate a well-balanced review such as yours, as we are sure your fellow travelers do as well. We are especially happy to see that the ‘Pros’ list is longer than the ‘Cons’ We appreciate and recognize all of our SPG members and we do not take that loyalty lightly. Your repeated business means a lot to us. The best...

Canada
Reviewed 10 January 2015

We chose this hotel after we abruptly left the hotel we were staying in because of a scorpion in our room. This hotel is gorgeous. They have a great restaurant and bar. The food was really good in the restaurant and very reasonably priced. It is downtown and close to some really good restaurants. Very business like place. The pool...

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Thank MugRug
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We’re happy to know that you enjoyed your stay even though we were not initially your first choice here in Phoenix. We are glad you decided to stay with us! How nice to hear that you enjoyed our great restaurant and bar and the food offered in both. We have a great culinary team, who consistently change up the menu...

Manasquan, New Jersey
Reviewed 10 January 2015

I stayed here for 4 days while attending a conference at the convention center two blocks away. The hotel had everything you would want: comfortable, quiet room; hi-def TV with all the channels; little refrigerator; free tea and coffee; free, fast, reliable internet for up to 3 devices; and a nice modern bathroom. We had a nice view to the...

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Thank SeeTheWorld4Peace
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

First, we always want to recognize and appreciate our guests who choose to partner with us in our sustainability efforts, by choosing our “Make A Green Choice” program while staying with us. Just one night of MAGC can save 37.2 gallons of water, enough energy to run a laptop for 10 hours and 7 oz. fewer chemicals released into the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: €136 - €308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
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Also Known As:
Sheraton Phoenix
Sheraton Grand Phoenix Arizona
Hotel Style:
#8 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#32 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Phoenix staff and other travellers.
11 questions
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Phoenix, AZ
6 months ago
San Diego, California
8 months ago

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Questions? Get answers from Sheraton Grand Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
B3225IBalices, 13 Apr 2017 | Read review
“Get the upper floors.”
John13Tacoma, 7 Apr 2017 | Read review
“Ask for a high floor corner room”
Longaniza43, 26 Mar 2017 | Read review
“High floor will get great views.”
janneen1, 14 Feb 2017 | Read review
“Ask for a high floor corner room.”
strongforu, 28 Jan 2017 | Read review
5 of 5