We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviews convention center the club lounge lobby bar chase field room service self parking within walking distance heart of downtown movie theater beautiful hotel conference hotel attended a conference per day business trip room key free internet housekeeping staff
Overall the hotel was a great experience . Check in staff was prompt and helpful . Nice rooms quiet and comfortable beds . Good location for near access to the convention center , ballpark and arena . Ample eating options in walking distance . The...More
Response from TeamMarriott, Manager at Sheraton Grand PhoenixResponded 2 days ago
Thank you for choosing Sheraton Grand Phoenix. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
OK, as Sheratons go, this is five star all the way, but overall it is a four star property.
Love the huge entrance and lobby as you enter, much like a Las Vegas resort. Beautiful decor and very nice lobby bar with plenty of seating....More
1 Thank LGspartan
Response from TeamMarriott, Manager at Sheraton Grand PhoenixResponded 29 September 2018
Thank you for sharing the highlights of your visit to Sheraton Grand Phoenix. Nestled in the heart of downtown Phoenix, we offer our guests close proximity to countless attractions - urban convenience with a relaxed atmosphere. We understand the importance of details that...More
Just checked into this hotel and I can’t wait to leave. Got to my room only to discover that housekeeping had left a used toilet brush on the counter next to the coffee maker. The staff response was underwhelming. I then tried to use the...More
1 Thank travel_bug214
Response from TeamMarriott, Director of Sales and Marketing at Sheraton Grand PhoenixResponded 3 days ago
Thank you for choosing our hotel for your recent visit to Phoenix and sharing your candid feedback with us. Please accept our sincere apologies for the condition of your room prior to your arrival and the inconveniences you encountered. We are glad to...More
Nicely appointed restaurant with a comprehensive menu and friendly staff. Reservations were’t necessary and seating for me and my wife was within 5 minutes.
The ribeye steak was prepared to perfection and my wife’s pork chops were moist and well portioned.
Timely service, accommodating menu...More
Response from TeamMarriott, Manager at Sheraton Grand PhoenixResponded 1 week ago
Thank you for dining at District American Kitchen & Wine Bar and for sharing your kind comments. We are delighted you and your wife had a great time here and that you enjoyed our courteous service and delicious food. It was our pleasure...More
I’ve been at the Sheraton Grand Phoenix 3 nights and Rose, my room housekeeper, left me a cordial and warm hand written note each day of my staying. Furthermore, the precision and attention she had towards resetting my room has been outstanding.
Sincerely thank you...More
Response from TeamMarriott, Manager at Sheraton Grand PhoenixResponded 3 weeks ago
We appreciate the outstanding review! We are delighted to know you had an enjoyable stay. Thanks so much for acknowledging the excellent service you received from Rose. We will be sure to share your compliments with her. Thanks again from all of us...More