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Sheraton Grand Phoenix

Sheraton.comUS$226*
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#19 of 174 Hotels in Phoenix
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$329*
US$226*
US$329*
US$227*
US$329*
US$226*
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Sheraton Grand Phoenix
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1,563 Reviews from our TripAdvisor Community

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Showing 1,511: English reviews
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Dallas, Texas
Reviewed 5 days ago NEW

We loved this hotel and would return. Not only is it gorgeous and convenient, it is located across from the most beautiful park with a canal, flowers, shops, and restaurants. It is also within walking distance of the convention center. A true downtown oasis!

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Helpful?
Thank ProfDallas
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Thank you for letting us know about your exceptional experience here; of course we are delighted to hear it. We love being called an oasis! We value your business and your feedback and we look forward to your return. Warm regards, Executive Management

Aurora, Colorado
HOTEL’S FAVOURITE REVIEW
Reviewed 9 April 2017 via mobile

This is my ninth convention hotel this year. Great shower head, comfortable bed, mini fridge, good in-room coffee. Checklist complete. Next the staff, good, efficient, helpful, not a single complaint in three days and if you look at my reviews, I'm not afraid to complain! Then the food service. Room service first night, limited menu of imaginative well prepared meals....

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Helpful?
1Thank daveeames
About Hotel's Favourite Review
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Hello Daveeames, Thank you for your very thoughtful and thorough review of your stay. We are pleased that out of all of your many conventions this year, our hotel stood out to you. We will share your kind comments about your experience with our staff as they work hard to ensure that every guest is cared for, and will be...

Reviewed 1 week ago via mobile

Within walking distance of convention center and several restaurants. We had three rooms and were there for a convention. The staff was very friendly and knowledgeable. My husband is a Marriott member and they were able to assist with the Starwood transition and allowed him to use his platinum privileges. The rooms were clean, the beds were very comfortable, the...

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Helpful?
Thank Carol M
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Carol, We are delighted to learn how much you enjoyed your stay with us and we want to thank you for letting us know how impressed you were with the service you received. You have our gratitude for your loyalty to our brand. Our promise in return is to continue to provide you with an exceptional and memorable stay,...

Mississauga, Canada
Reviewed 2 weeks ago via mobile

What a great environment to relax even during a 4 day conference! With the pool bar, 3rd floor outdoor sitting area, sitting areas through-out, range of food services, gym and a welcoming lobby - I could not have been more pleasantly surprised. Thank you for your hospitality.

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Helpful?
Thank MaryC12345678
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are so pleased to hear that your expectations about our property were exceeded during your stay with us, and, that you so thoroughly enjoyed your time here. Having some down-time during a conference to just relax and rejuvenate is important and it's nice to know that you were able to do just that. Thank you for choosing us for...

Plymouth, United Kingdom
Reviewed 3 weeks ago via mobile

Just had a week at this hotel. Kaitlin, Shari and Jeff looked after us like royalty!!! Class staff who really got to know you and looked after everyone. Credit to the Sheraton staff, much appreciated, made a weeks business trip enjoyable. Many thanks

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Helpful?
Thank neil h
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Neil, It's wonderful to hear how much you enjoyed your experience after your recent week-long stay with us. We will celebrate your kind comments with our staff, who will also be very pleased to know how they impacted your stay in such a positive way. Thank you for letting us know! We look forward to welcoming you here again...

Reviewed 3 weeks ago

This Sheraton is in desperate need of an upgrade. From a flagship name in the SPG brand, I expect excellent service and a modern room. There were no USB ports, no clock, no iPod doc, a very few outlets (almost none in a convenient location to the beds). The service was average (I've had a lot better at other SPG...

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Helpful?
1Thank Jamie W
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Jamie, Our pledge remains to continue to keep up with technology; we know that, combined with our exceptional service standards and convenient location, this makes for a great destination for our guests and visitors, who deserve no less. We appreciate your business and we thank you for the feedback that you provided. Warm regards, Executive Management

Melbourne, Australia
Reviewed 4 weeks ago

well first i had problem when i checked in i couldn't believe they tried to put me on the 4th floor when there was an event right outside my window i asked to change which they did and moved to the 11th floor also with my key and getting new one which took some time this happened a few times...

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Helpful?
1Thank Fred L
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Fred, We do apologize for issues you experienced here, especially upon arrival, which we understand detracted from the overall enjoyment of your stay. However, we are grateful for the feedback you provided, as it will serve to enhance our operations, and for that we do thank you. Again, we feel badly that our service fell short of your expectations...

Seattle, Washington
Reviewed 4 weeks ago

Love the room service : ) It's amazing how caring my room attendant Rose is : ) Tidy, fresh room everyday. Especially she even carefully cleans and arranges my cosmetics, really impressing thoughtful.

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Helpful?
3Thank Jingyi2017
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Thank you so much for recognizing Rose in Housekeeping; she is indeed a very caring, thoughtful person and consistently goes above and beyond for our guests. We will be sure to celebrate your kind comments with her. Thank you for your business and your feedback as both are very much valued. Warm regards, Executive Management

Fleetwood, Pennsylvania
Reviewed 4 weeks ago via mobile

Stayed here for an emergency medicine conference. All staff were very helpful and courteous. The accommodations were nice, not too fancy but clean and quiet. There is not much to do nearby around the hotel, but there is some great hiking nearby. We took an uber for some great prices. Nice pool and bar. The hotel restaurant is also very...

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Helpful?
Thank eparmer
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Thank you for choosing us for your conference. We are delighted to hear that you also incorporated some relaxing downtime into your business travel - hiking in our state in April is a great experience, we're sure you would agree. Thank you for letting us know how much you enjoyed your stay and indicating that you would return given the...

Charlottesville, Virginia
Reviewed 5 weeks ago

Stayed 4 nights at this hotel as part of a meeting. Nice, modern hotel. Very efficient. Good location relative to the Convention Center. Restaurants offer good variety, reasonable prices (for a city hotel). Would recommend.

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Helpful?
Thank 949ww
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are delighted to hear that you would recommend us to your fellow travelers after your 4-night stay here. Thank you so much. We appreciate knowing that you found an efficient operation and that you enjoyed the restaurant offerings as well. We'll let our culinary team know... We value your business and look forward to welcoming you back. Warm regards,...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: €104 - €272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
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Also Known As:
Sheraton Phoenix
Sheraton Grand Phoenix Arizona
Hotel Style:
#8 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#31 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Phoenix staff and other travellers.
11 questions
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Phoenix, AZ
7 months ago
San Diego, California
9 months ago

See all questions (11)

Questions? Get answers from Sheraton Grand Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“close to phoenix convention centre”
FredL50, 28 Apr 2017 | Read review
“Don't stay here”
B3225IBalices, 13 Apr 2017 | Read review
“Get the upper floors.”
John13Tacoma, 7 Apr 2017 | Read review
“Ask for a high floor corner room”
Longaniza43, 26 Mar 2017 | Read review
“High floor will get great views.”
janneen1, 14 Feb 2017 | Read review
5 of 5
Sheraton.com
US$226* /night
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Hotels.comUS$227
TravelocityUS$226
HotelQuicklyUS$329
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Prices are for 1 room, 2 adults
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