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Arizona Grand Resort & Spa

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#29 of 173 Hotels in Phoenix
Certificate of Excellence
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Arizona Grand Resort & Spa
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2,586 Reviews from our TripAdvisor Community

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Showing 2,563: English reviews
Michigan
Reviewed 13 April 2015

Paying over $300 per night would lead me to think I was staying in a 5 star resort. Not the case at the Arizona Grand Resort. We traveled around AZ for a week and thought it would be nice to have 2 nights in a water park resort. Not the case. At the surface, it's very nice. But, everywhere we...

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Helpful?
5Thank KC3766
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear KC3766, Thank you for taking the time to remark on your recent stay with the Arizona Grand Resort and Spa. I apologize that your visit was not up to your standard. Our whole team is dedicated to maintaining the beauty of our resort and providing our guests with wonderful service. I'm sorry that this was not your experience. We...

Vancouver, BC
Reviewed 12 April 2015

We stayed at the AGR last week during Spring Break, our second stay. Previously we visited 4 years ago. The grounds are beautiful, the pool/slides/lazy river are a highlight of the place, but the price seems a bit out of proportion to the experience. The rooms are comfortable - like the beds - and the daily maid service is very...

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Helpful?
Thank Michael C
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear Michael C, Thank you for taking the time to remark on your recent stay with the Arizona Grand Resort and Spa. I'm pleased to hear that you and your family enjoyed our waterpark and your guest suite. I am sorry to hear that you did not feel your visit was up to standard. We have very high expectations of...

Fort Collins
Reviewed 12 April 2015

We enjoyed our whole stay, but most of all, Jessica from the registration staff provided excellent support, going way beyond to help make our arrival and stay pleasant. The family really enjoyed the water park; it was small enough that services were pleasant and personal. Room service was prompt and staff very considerate. Will definitely stay on next business trip.

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Helpful?
Thank cwmiller43
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear cwmiller43, Thank you for your kind remarks regarding your recent stay with the Arizona Grand Resort and Spa. I'm so pleased that you and your family enjoyed your visit! I know Jessica will be thrilled to know that she made a positive impact on your stay! She, like our whole team, sincerely care and are committed to providing a...

Reviewed 12 April 2015 via mobile

What a resort. Everything a young family would like in a one stop shop. You have on-site amenities of multiple restaurants, golfing and a water park. The views of the sunsets are picturesque. This place allows for any or all relaxation that you desire.

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Helpful?
Thank Richard G
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear Richard G, Thank you for your kind remarks regarding your recent stay with the Arizona Grand Resort and Spa. I'm so pleased that you and your family enjoyed your Spring Break with us! You mentioned many of our wonderful amenities that enhance our guest's experiences. I'm so pleased that you were able to visit so much of the resort...

Long Island NY
Reviewed 10 April 2015

Stayed here for 2 nights over spring break. Stayed here only because of water park,glad we only stayed 2 days. We booked a cabana for both days so did not have to fight for chairs. As mentioned in reviews,wave pool a joke.wifi stunk.,poolside food way overpriced.Ate off property at night.Resort and room were clean. Happy to go to Hyatt Regency...

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Helpful?
Thank PamLINY
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear PamLINY, Thank you for taking the time to remark on your recent stay with the Arizona Grand Resort and Spa. I'm sorry to read that you did not feel your stay was worth while. We want all of our guests to feel relaxed and pleased they have chosen us. I'm sorry that you didn't feel your experience was up...

Reviewed 10 April 2015 via mobile

The customer service was exceptional from the moment of check in, until we had to check out. Alfredo and Ricky greeted us with a friendly smile and answered all of our questions. The rooms were very clean and the whole family enjoyed the water park. At the oasis, the staff was nice and very quick with the food orders. Can't...

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Helpful?
Thank kgarcia2007
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear kgarcia2007, Thank you for your kind remarks regarding your recent stay with the Arizona Grand Resort and Spa. I'm so happy to note that you enjoyed your stay with us! We love to hear that our guests enjoyed themselves while here. I know that Alfredo and Ricky will be thrilled to know that they made a positive impact on...

Reviewed 10 April 2015 via mobile

It is a shame to call that water park! Lifetime fitness has more water fun than this place. Water freezing cold! Entire water park is in shade just after 3pm. Wave pool has no waves! Stuff on pool restaurant, omg, you can lift the flag, wave, call, nope - they just walk by looking at the ground dragging their feet....

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2Thank Minnv
Deerfield, Illinois
Reviewed 9 April 2015

This was our 3rd spring break visit to the AZ Grand and we were and very disappointed this time. The pools were cold and dirty and the wave pool no longer makes waves - it's more like a splash pool. My teens were bummed as that was one of the highlights for them in previous years. Also, the oasis food...

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Helpful?
Thank heidir806
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear heidir806, Thank you for taking the time to remark on your recent stay with the Arizona Grand Resort and Spa. I'm sorry to note that you did not enjoy your stay with us on this occasion. We greatly appreciate that you continued to choose us as your Spring Break vacation for the last three years. We certainly do not...

Mequon, Wisconsin
Reviewed 8 April 2015

Great Resort and the staff was fantastic. The rooms were very clean and well appointed. We had appetizers and drinks in the lounge and it was very comfortable. The kids loved the water park and we had a fantastic dinner on the patio.

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Helpful?
Thank Jon E
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear Jon E, Thank you for your kind words regarding your recent stay with the Arizona Grand Resort and Spa. I'm so pleased to note that you and your family had a wonderful visit with us! You mentioned our waterpark, which is one of our greatest assets. Like you, many of our guests enjoy it immensely. I'm glad you took...

Parker, Colorado
Reviewed 8 April 2015

Stayed here for spring break with the kiddos. The room was very comfortable. The stay was great. The water park was super fun for all and Nick at the front desk was very helpful and very accommodating to our requests.

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Helpful?
Thank Ellie P
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear Ellie P, Thank you for your kind words regarding your recent stay with the Arizona Grand Resort and Spa. It sounds like you and your kids had a wonderful time with us! I'm so pleased. I'm glad Nick was able to demonstrate our guest service. He, like our whole team is committed to providing every guest with a wonderful...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape. ... more   less 

Additional Information about Arizona Grand Resort & Spa

Address: 8000 S Arizona Grand Parkway, Phoenix, AZ 85044-5409
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: €199 - €429 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arizona Grand Resort & Spa 4*
Number of rooms: 744
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Also Known As:
Arizona Grand Hotel Phoenix
Pointe South Mountain Resort
Pointe South Resort
Arizona Grand Phoenix
Arizona Grand Resort & Spa Phoenix
Hotel Style:
#5 Top resorts Hotel in Phoenix
#7 Spa Hotel in Phoenix
#12 Luxury Hotel in Phoenix
#27 Business Hotel in Phoenix
#27 Romantic Hotel in Phoenix
#34 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Arizona Grand Resort & Spa staff and other travellers.
91 questions
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Questions? Get answers from Arizona Grand Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The waterpark closes for the season at the end of October. I knew ahead of time that it would be closed.”
 of 5 bubbles ginminnesota, 24 Feb 2017 | Read review
“Go online find out what you want to do and which pool and place around resort you want and ask for a place around it.”
 of 5 bubbles eaglessoccercoach, 23 Feb 2017 | Read review
“Try to stay in a newer "villa", if you don't like to walk. Ask for a room very close to the main building”
 of 5 bubbles gogogoin2010, 22 Feb 2017 | Read review
“Ask for a room near your main purpose for being there--conference, golf, or water park. Resort is very spread out with several buildings.”
 of 5 bubbles L7227MBruthl, 16 Feb 2017 | Read review
“Camelback is the best part of resort to stay for conferences.”
 of 5 bubbles JetSetBrunette28, 14 Feb 2017 | Read review
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