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Extended Stay America - Phoenix - Biltmore

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Extended Stay America - Phoenix - Biltmore
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47 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Phoenix - Biltmore
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Showing 46: English reviews
Reviewed 6 September 2016

I would absolutely not recommend this hotel. We frequent Extended Stay America Hotels quite often, as we are a family of 3 and the accommodations are usually comfortable, clean and affordable. Extremely disappointed with this location and level of cleanliness and customer service. Upon arrival, we were told the computer system was down and they were unable to check us...

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Thank Kelly M
Las Vegas, Nevada
Reviewed 23 August 2016

The hotel was very clean and quiet and the hotel staff was very friendly. I had a very quick check in an check out. My room was super nice and very clean. The hotel was very quiet at all hours of the day, I had a great nights sleep. I highly recommend staying at this hotel!

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Thank ericpulizzano
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

We would like to thank you for writing a review and for choosing to stay with us. I am more than pleased to see you found your clean, comfortable room and our attentive staff memorable. It is also great to know your check in and our was seamless, in addition to you have a peaceful rest. Thank you again for...

Reviewed 2 August 2016

Stayed here while family member was in the hospital, went out of there way to accommodate me, rooms were clean cool and comfortable. they have a hospital rate thats more than fare, free hospital shuttle.

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Helpful?
Thank Jim J
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your clean, comfortable room and the service you received during your stay with us. We strive to provide all guests with a "home away from home" experience, and I'm happy to know we met that goal with your stay. Thank you...

williams az
Reviewed 27 July 2016 via mobile

Don't let the other reviews per sway you to stay here! First the nice lady that answers the phone does not exist! We checked in late and when waiting at front a very rude lady checked us in and told us to park around back. We carried our bags up 3 flights of stairs( not complaining) the carpets have never...

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Thank terrirlbee
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Your review was recently brought to our attention, and we would like to take a moment to respond. Please know that we are sincerely sorry that the hot water was shut off, we did have to do a shut off on the hot water only due to an emergency plumbing repair. Our housekeepers do a phenomenal job at cleaning the...

Northbrook, Illinois
Reviewed 8 July 2016

The room was nicely furnished with king bed and small sofa. The pool looked nice but no shade area, so didn't use. To-go breakfast is instant oatmeal/granola bar/oranges and apples. Coffee and fresh lemonade out all day. Good diner across the street. Outside doors unlock with key card. Free parking. Nice location near Camelback. Stayed only 3 nights, so no...

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Helpful?
Thank Merrill M
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. It is great to know that your enjoyed your room and the amenities with it. I'm also glad to see our convenient location was beneficial. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back...

Modesto, California
Reviewed 24 June 2016

I booked this place through Priceline where I found a great "Express Deal". The staff was very nice and the room was clean and well taken care of. No odd smells or nasty stains. The fridge and the microwave were the only appliances I used and they both worked well. I really have no complaints about this place, I spent...

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Thank Rachel M
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you were pleased with our staff and the cleanliness of our hotel during your visit. We strive to provide each guest with a "home away from home" experience, and I'm glad that we were able to accomplish that goal with...

Chicago, Illinois
Reviewed 8 June 2016 via mobile

The rooms are nice (except for the dust on the chairs at the table). Every staff member I dealt with was extremely friendly. The pool is a decent size with lounge chairs, tables and umbrellas. They also have a grill you can use. They have breakfast to go every morning, as well as coffee and a pitcher of lemonade or...

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Thank luv2trvl2_12
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our comfortable hotel, our friendly and accommodating team, and the ease and variety of our grab and go...

Reviewed 4 June 2016

I came here for 10 days. Room is clean and the people who work here work really hard to keep it nice. They shampoo'd my carpet and cleaned my room once. (This extended stay only does it once a week) I had all the supplies I needed just had to ask. For an urban area it is pretty good. I...

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Thank Sabena O
Portland, Oregon
Reviewed 28 May 2016

My room was very clean, and it was large. There was a sofa sleeper, in addition to a bed, in the room. There was also a large refrigerator, stove top, dinette set, and microwave in the room. One could check out dishes, flatware, and pots and pans as well. There was continental breakfast, and the hotel was in a good...

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Thank Sylvia S
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I appreciate you taking the time to write such a positive review of your stay. It’s wonderful to read that you enjoyed the convenience of our fully equipped kitchens as well as our location. I truly appreciate your kind comments about our friendly customer service and will be sure to share your great feedback with the entire team! Thank you...

Spring Creek, United States
Reviewed 25 May 2016

This extended stay was very nice. Room was very comfortable and clean. check in was fast and easy and so was the check out. We originally book 2 nights, but canceled the second to get back on the road to home. Breakfast wasn't top notch as in some motels, but the price paid here was much more reasonable than paying...

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Helpful?
Thank Edward J
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. Still, I am glad to read that we were able to exceed your expectations and provide you with a wonderful stay overall!...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Phoenix - Biltmore

Address: 5235 N 16th St, Phoenix, AZ 85016-3201 (Formerly Extended Stay Deluxe)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: €88 - €146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Biltmore 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
Phoenix Extended Stay
Extended Stay Phoenix
Extended Stay America - Phoenix - Biltmore Arizona
Hotel Style:
#15 Best Value Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Phoenix - Biltmore staff and other travellers.
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Weyerhaeuser, Wisconsin

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Questions? Get answers from Extended Stay America - Phoenix - Biltmore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor is quietest. Elevator is fast.”
 of 5 bubbles carmenr85, 6 Jan 2017 | Read review
“might want to ask for a room on the pool side.”
 of 5 bubbles ThomasB744, 13 Nov 2016 | Read review
“Street side hearing all cars driving. Other side is very quite”
 of 5 bubbles 901agnesv, 9 Nov 2016 | Read review
“Top floor (third) for quiet rooms and facing the pool.”
  • Queen size bed in my room that was very comfortable.
  • Bathroom of my room.
  • Sitting area in my room.
 of 5 bubbles 84fredj, 2 Nov 2016 | Read review
“Be conscious of distance of your room to the elevator if any mobility challenges.”
 of 5 bubbles tjaz1, 24 Oct 2016 | Read review
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