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Hacienda Manteles

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258 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Las Vegas, Nevada
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 February 2015

I usually do not like to write long review. Making an exception for this hotel. The following cpmplaint was sent to Gate 1 and the hotel. We recently (1-27-15) returned from a trip in Ecuador with Gate 1. This was our fourth time travelling with Gate 1. We had a good time and our tour manager great. We do have... More 

Helpful?
1 Thank TibetVisitor
Andres H, Director Comercial at Hacienda Manteles, responded to this review

Dear guest, Thank you very much for your comments and suggestions. The feedback is very important for us, since it helps us improve every day. We are very sorry to know that the food did not fulfill your expectations. We take a lot of pride for outstanding service, and food is one of the main reasons our guests complement us.... More 

Cali, Colombia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 January 2015

Ok. So before I start raving about this place I do want to admit something; the night of my arrival, when we pulled into the drive way, I wanted to give this place 0 stars if I could. You see, the map that the hotel's website gives you isn't very clear, at all. So my boyfriend and I were lost... More 

Helpful?
1 Thank lfg4t
Andres H, Director Comercial at Hacienda Manteles, responded to this review

Greetings from Hacienda Manteles, We would like to send our warmest regards, It was a real pleasure to have you with us at the Hacienda. Thank you very much for your comments and suggestions. The feedback is very important for us, since it helps us improve every day. We are pleased to hear that you were happy with our staff... More 

Sugar Land, Texas
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 January 2015

After a long day of touring in the Banos area, it was nice to arrive at this hacienda and be heartily welcomed by Fernando - similar to arriving at a friend's home for the night. He treated our tour group as if we were family, telling us about the house and our rooms and dinner plans before giving us our... More 

Helpful?
Thank discodev
Andres H, Director Comercial at Hacienda Manteles, responded to this review

Greetings from Hacienda Manteles, We would like to send our warmest regards, It was a real pleasure to have you with us at the Hacienda. We are pleased to hear that you were happy with our service and also happy to know you enjoyed the food served in our restaurant. Our staff is always delighted to provide the best service... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 January 2015

The place is worth the time and money via tour bus trip (Gate 1). The food and views were unbelievable. The owner and family that operate the establishment were friendly and made us feel at home, wifi is there, however you must ask for the password and let them know when your finished cause of the internet connection that can... More 

Helpful?
Thank Andrew M
Andres H, Director Comercial at Hacienda Manteles, responded to this review

Greetings from Hacienda Manteles, We would like to send our warmest regards, It was a real pleasure to have you with us at the Hacienda. We are pleased to hear that you were happy with our service and also happy to know you enjoyed the food served in our restaurant. Our staff is always delighted to provide the best service... More 

Chanhassen, Minnesota
Level Contributor
194 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 12 January 2015

We stayed here one night as part of a Gate 1 tour. Our experience was very good, but can see it's not for everyone. Most of what I'm reading in the other reviews are spot on - good and bad - but overall it was a nice visit - and I certainly wish we would have had much longer to... More 

Helpful?
Thank frozen-in-MN-US
Andres H, Director Comercial at Hacienda Manteles, responded to this review

Greetings from Hacienda Manteles, We would like to send our warmest regards, It was a real pleasure to have you with us at the Hacienda. Thank you very much for your comments and suggestions. The feedback is very important for us, since it helps us improve every day. We are pleased to hear that you were happy with our staff.... More 

Texas
1 review
Reviewed 11 January 2015

We recently stayed at Hacienda Manteles on a family vacation. It was a beautiful place with spectacular views, and new rooms built around the original hacienda. My daughter happened to be sick with stomach problems and the staff went out of their way to make her a special soup, make a tea to settle her stomach and even provided electrolytes.... More 

Helpful?
Thank Guy P
Andres H, Director Comercial at Hacienda Manteles, responded to this review

Greetings from Hacienda Manteles, We would like to send our warmest regards, It was a real pleasure to have you with us at the Hacienda. We are pleased to hear that you were happy with our service and also happy to know you enjoyed the food served in our restaurant. Our staff is always delighted to provide the best service... More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 January 2015

Stayed as part of a Gate 1 tour. It was the worst hotel of all that we stayed in. The setting is wonderful, but the rest is not so good. We were told by our Tour Director that the manager was a wonderful, charismatic, person. I found him to be a jerk. The food was terrible. Dinner consisted of a... More 

Helpful?
1 Thank Andrew F
Andres H, Director Comercial at Hacienda Manteles, responded to this review

Dear guest, Thank you very much for your comments and suggestions. The feedback is very important for us, since it helps us improve every day. We are very sorry to know that we did not fulfill your expectations. We take a lot of pride for outstanding service, food and service are the main reasons our guests complement us. We will... More 

Huddersfield, United Kingdom
Level Contributor
214 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 16 November 2014

This place is gorgeous. Its based on the side of the mountain opposite tungurahura volcano so you get amazing views of the volcano and the valley. The rooms are clean and comfortable with a fabulously hot and powerful shower. If you're eating there I'd recommend leaving room for some chocolate cake for dessert☺ the grounds are also really pretty to... More 

Helpful?
Thank jo l
Andres H, Director Comercial at Hacienda Manteles, responded to this review

Greetings from Hacienda Manteles, We would like to send our warmest regards, It was a real pleasure to have you with us at the Hacienda. We are pleased to hear that you were happy with our staff and food. Our staff is always delighted to provide the best service and to make your stay more comfortable. We are glad you... More 

U.S.A.
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 29 October 2014

Absolutely loved our stay in this authentic old hacienda. Our room was in the main house, but apparently all the rooms were wonderful though different. The décor was exceptional with old ranch items as accessories yet all the modern amenities were available. The staff lit the fireplace in the room while we were at dinner and it was a nice... More 

Helpful?
Thank Xanadu444
Andres H, Director Comercial at Hacienda Manteles, responded to this review

Greetings from Hacienda Manteles, We would like to send our warmest regards, It was a real pleasure to have you with us at the Hacienda. Thank you very much for your comments and suggestions. The feedback is very important for us, since it helps us improve every day. We are pleased to hear that you were happy with our staff... More 

Hamburg, New York
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 October 2014

I stayed for one night recently as part of a Gate 1 tour. After a delightful visit to the party town of Banos, we drove into the mountains (volcanoes) to Hacienda Manteles. I was fortunate enough to get a room in the main house which is so warm and cozy. Unfortunately I wasn't one of the ones with a wood... More 

Helpful?
3 Thank JoAnn R
Andres H, Director Comercial at Hacienda Manteles, responded to this review

Greetings from Hacienda Manteles, We would like to send our warmest regards, It was a real pleasure to have you with us at the Hacienda. We are pleased to hear that you were happy with our staff and food. Our staff is always delighted to provide the best service and to make your stay more comfortable. We are glad you... More 

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Concierge
Official Description (provided by the hotel)
Hacienda Manteles, a hotel near Banos, awaits your visit, offering you a homely and welcoming atmosphere in one of the most beautiful haciendas in Ecuador. Manteles, built in 1965 was transformed into a hotel in 1992. Little by little, the property has been remodelled and refurbished to include all the home comforts and services that our guests deserve. Located 18km from the town of Banos and offering stunning views of the active Tungurahua Volcano, the hacienda has become a 'must see' during any trip to Ecuador.The natural environment and ecotourism come together in Hacienda Manteles. Along with the wonderful gardens surrounding the main house, the hacienda encompasses a 200 hectare area of protected primary and secondary cloud forest, through which one can reach the entrance to the mystical Llanganates National Park. This forest, among other wonders, is home to an abundance of wild orchids and animals. For those who love mountain biking, horseback riding, hiking and trekking Hacienda Manteles offers the perfect setting, with a whole network of natural trails to really enjoy these activities. The surrounding peaks of the Andes provide the perfect back drop for an unforgettable visit. ... more   less 

Additional Information about Hacienda Manteles

Address: Ecological Route Banos - Patate km. 18.5 (Via Las Antenas), Banos 0000, Ecuador
Region: Ecuador > Tungurahua Province > Banos
Price Range: €134 - €285 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Manteles 3.5*
Number of rooms: 20
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Also Known As:
Hacienda Manteles Hotel Banos
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Manteles staff and other travellers.
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Questions? Get answers from Hacienda Manteles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower part of the hill are quieter”
 of 5 bubbles Rweisson, 7 Nov 2016 | Read review
“Almost all cabins have wonderful view of the mountain”
 of 5 bubbles WorkHardPlayHard2008, 5 Nov 2016 | Read review
“Try to stay in the main house”
 of 5 bubbles SeriousBiz, 9 Oct 2016 | Read review
“The modern rooms and suites are the best, they have great views of the volcano and are more independent.”
 of 5 bubbles VPC45, 10 Jul 2016 | Read review
“Newer rooms are larger and more modern, while the in-hacienda rooms are small, cozy and quaint”
 of 5 bubbles amcaldwell26, 8 Jul 2016 | Read review
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