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Sangay Spa Hotel

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199 Reviews from our TripAdvisor Community

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Showing 82: English reviews
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Reviewed 4 weeks ago

Stayed here for 2 nights in one of their bungalows. Firstly, this place is advertised as a "luxury" hotel, but in my experience it was not. At least, the bungalows were not. The room was very bare-bones, but functional. The worst part about the room was the extremely thin walls! Literally, I could everything both of my shared walls neighbors...

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Helpful?
Thank Leila R
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Ms Leila Thank you for your positive comments as they encourage us to keep going and become a better place where guests can be happy to return and feel they have made their best choice. We also appreciate the negative comments, because they are an opportunity to improve as they give us all the key information we need to...

Reviewed 4 weeks ago via mobile

We visited in February which is a low season so it was not full (couple of other guests) and not very expensive. The rooms were spacious and very clean and bed comfortable. We have an amazing view on a waterfall and at night we could hear the sound of falling water which was great. There was a great variety of...

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Helpful?
Thank Katarzyna S
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Mr/Ms. Katarzyna On behalf of our team at Sangay Spa Hotel we wish to thank your for your feedback. It is always comforting to hear positive comments of our satisfied guests. We hope you come back soon and enjoy more our Ayurvedic Spa, stay at our Plaza Sangay newly refurbished rooms and enjoy a nice meal with our Chef´s...

Colorado
Reviewed 15 February 2017 via mobile

Great hotel, service and location! Ask for a room with a view of the waterfall. We sat on the balcony taking in the beauty! Best massage right there with hot pool and cool. Walk to restaurants shops in a kick back town.

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Helpful?
Thank Estephania
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Ms. Estephania On behalf of our team at Sangay Spa Hotel we wish to thank your for your feedback. It is always comforting to hear positive comments of our satisfied guests. We hope you come back soon and enjoy more our Ayurvedic Spa, stay at our Plaza Sangay newly refurbished rooms and enjoy a nice meal with our Chef´s...

Reviewed 13 February 2017 via mobile

We had booked another place but the place was it acceptable at all with the main feature in lobby being a condom machine! Then we found The Sangay Spa Hotel, these folks went way above and beyond our expectations. We received a gorgeous room, dinner each night with wine, breakfast, and wait for hour long massages for both my wife...

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Helpful?
Thank Grant J
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Mr Grant J On behalf of our team at Sangay Spa Hotel we wish to thank your for your feedback. It is always comforting to hear positive comments of our satisfied guests. We hope you come back soon and enjoy more our Ayurvedic Spa, stay at our Plaza Sangay newly refurbished rooms and enjoy a nice meal with our...

Reviewed 29 December 2016 via mobile

The renovated rooms are very nice and modern and clean and updated...they have great room service and it comes with a delicious Breakfast buffet full of Ecuadorian food...I consider this hotel be one of the best I've stayed in...try to request a room by the waterfall it's beautiful... I just didn't give it 5 stars for its poor front desk...

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Helpful?
Thank claudia b
SashaNicole1977, Gerente General at Sangay Spa Hotel, responded to this review

Dear Ms Claudia B, Thank you for your positive comments as they encourage us to keep going and become a better place where guests can be happy to return and feel they have made their best choice. We also appreciate the negative comments, because they are an opportunity to improve as they give us all the key information we need...

New York City, New York
Reviewed 17 October 2016

This hotel is conveniently located about a 5-10 minute walk from town and right across from one of the public thermal spas (the most crowded one too which detracts from the experience). The Sangay appears to have some rooms that have been renovated and some that have not. I stayed in one of them that had been renovated and found...

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Helpful?
Thank NYCSteve73
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Mr NYCSteve, Thank you for your positive comments as they encourage us to keep going and become a better place where guests can be happy to return and feel they have made their best choice. We also appreciate the negative comments, because they are an opportunity to improve as they give us all the key information we need to...

Reviewed 7 October 2016 via mobile

The Windows have no screens, there was no fan at the front desk and the room was hot. If you kept the windows open at night, mosquitos came in because of the lack of screens. If you closed the Windows, you were hot and stuffy, even in October. Also, there seemed to be no insulation because it was very noisy....

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1Thank Carmen M
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Carmen M, On behalf of Sangay Spa Hotel I would like to apologize for the inconvenience in your stay with us. I want to assure you we are working towards improving and giving all of our guests the best quality service they deserve. Thank you for the information you give us, the ladies who work at the Spa are...

Reviewed 16 September 2016 via mobile

Recently just completed a visit to Sungay. Overall, it's was a very nice experience. The hotel staff friendly and willing to assist with any questions. The rooms were very modern, clean and comfortable. Location of the hotel was within walking distance to many of Banos restaurants, bars, shops and sightseeing destinations around town. View from my room.

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Helpful?
Thank Wynston916
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Mr Winston, On behalf of our team at Sangay Spa Hotel we wish to thank your for your feedback. It is always comforting to hear positive comments of our satisfied guests. We hope you come back soon and enjoy more of our Ayurvedic Spa, stay at our Plaza Sangay newly refurbished rooms and enjoy a nice meal with our...

Quito, Ecuador
Reviewed 21 August 2016 via mobile

The hotel itself it's just ok. But for what you are paying I would say it turns out to be an expensive hotel. They have old , and new rooms. We had one of the new rooms. Our king bed was composed of 2 beds putted together . No safe deposit on the room . If you go at the...

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Helpful?
Thank PPBOLO
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Mr. Bolo, On behalf of Sangay Spa Hotel I would like to apologize for any incovenience in your stay with us. I want to assure you we are working towards improving and giving all of our guests the best quality service they deserve. We hope you come back to visit us and enjoy our rooms at the Plaza Sangay,...

Reviewed 10 August 2016 via mobile

I was there with my family. I try to get a room. Almost finish everything to spend there when one of the person. Front lobby ladie approach and said we can not book u here because we r expecting sports teams. I guess my money didn't wort. Lady was really rude. Becarful before go first check if they will take...

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Helpful?
Thank Angie B
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Miss Angie, On behalf of Sangay Spa Hotel I would like to apologize for the incovenience in your stay with us. I want to assure you we are working towards improving and giving all of our guests the best quality service they deserve. We hope you come back to visit us and confirm of our improvements in Guest Service...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Sangay Spa Hotel in 'Banos' Tungurahua Ecuador, British run family hotel, a thermal bath destination which offers peace and quiet during week days. It faces the waterfall which can be admired from its balcony rooms, some with baths. We offer two Restaurants; Rumi Wuasi with Ecuadorian food and Chozon Bar & Grill with BBQ, Pizzas and good Mojitos. Ayurvedic Therapies from India and Massages facilities are our specialty. Nursery area for children and Tours & Activities are organized. Member of Cialcotel Hotel Chain. ... more   less 

Additional Information about Sangay Spa Hotel

Address: Plaza Isidro Ayora 100 | across the street from the Virgin Waterfall, Banos 010151, Ecuador
Region: Ecuador > Tungurahua Province > Banos
Price Range: €61 - €114 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sangay Spa Hotel 3.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Sangay Hotel Banos
Hotel Style:
#5 Spa Hotel in Banos
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Questions & Answers

Here's what travellers have asked, with answers from Sangay Spa Hotel staff and other travellers.
1 question
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Questions? Get answers from Sangay Spa Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in the main building on the top floor overlooking the water fall. Excellent.”
 of 5 bubbles Dance2Cuba, 8 Aug 2016 | Read review
“You have to spring for the upgrade”
  • Worth the extra 10 dollars.
 of 5 bubbles K3773VHmichaelp, 17 Jul 2016 | Read review
“This location is perfect if you wish to walk around in town is close to evertything and the services is excellent. Use the hot springs pools at 6AM is amazing and is such a great thing to do for those sore feet because Banos you do a lot of walking”
 of 5 bubbles MarianaMcGraw, 15 Jun 2015 | Read review
“Best & beautiful rooms are in the renovated area”
 of 5 bubbles henryg232, 29 Jan 2015 | Read review
“book on line the price is better that way”
 of 5 bubbles inesef1009, 23 Jan 2015 | Read review
5 of 5