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Imago Hotel & Spa

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Imago Hotel & Spa
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406 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Brasil
Reviewed 5 days ago NEW

Great hotel, just lets itself down with the little things! Room 210 Firstly, when we went to order room service there was no menu in the room. We rang reception and a staff member arrived promptly with two bath robes? We rang again and a staff member arrived with the hotel brochure of rules, times etc. but no menu! We...

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Helpful?
Thank Grace M
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Grace M: Thank you for sharing your comments about your stay with us, we appreciate all your comments because they help us improving every day in order to provide the best service. We look foward to welcome you again at Imago Hotel & Spa in your next visit to Calafate. Kind Regards

Bridgeton, New Jersey
Reviewed 4 weeks ago

The hotel itself is gorgeous - spacious rooms comfortable etc. but one problem - they do not speak English - at the restaurant this became a major challenge - first ordering a meal then getting and settling the check - I was billed 2 time for the same meal and i haven't been able to get this resolved - I...

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Helpful?
Thank Greg P
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Greg P: Thanks for your comment, we're glad you have enjoyed your stay at Imago Hotel & Spa. Thanks for your suggestions they helps us to improve our services day by day. Kind regards,

Coventry, United Kingdom
Reviewed 4 weeks ago

We stayed here for three nights. Rooms are adequate BUT VERY hot indeed and no way to cool it down, even opening the window barely helped. The location means nowhere to walk too, you must rely on the shuttle or a taxi. Breakfast was OK but the bar area is a bit disappointing too.

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Helpful?
Thank Martin H
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Martin H: Thanks for your time, every comment helps us improve our services. We have a shuttle bus service to downtown 3 times in the morning and every hour in the afternoon and evening, it takes five minutes to get there by the shuttle bus. Regarding the room, you can call reception 24 hours and they can help you...

Istanbul, Turkey
Reviewed 30 September 2016

We stayed three nights B&B. This hotel has 5 stars but acts like a 3 star hotel The location of the hotel is not good, it is far (6km) from the town centre. They have a shuttle for the centre but the shuttle hours are very limited. The room was comfortable but the electric plugs were not versatile. They did...

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Helpful?
Thank Earibal
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Earibad: Thank you very much for sharing the details of your stay. Your comments help us to improve day by day. Best regards

Winterthur, Switzerland
Reviewed 18 May 2016

This calm Hotel with quiet rooms turns out as an ideal starting point for the tours to the Perito Moreno or Upsala glacier. Breakfast buffet opens early enough and offers the good stuff you need to keep strong enough if the winds blow hard. Wifi and Spa are among the best in Patagonia. The reception speaks enough English to organize...

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Helpful?
1Thank Rudolf G
ImagoHotelComercial, Gerente at Imago Hotel & Spa, responded to this review

Thank you for yours comments. We are glad that you enjoyed our hotel. Regards.

Manchester, United Kingdom
Reviewed 25 March 2016

The hotel was modern, well-kept and of a high standard. It had lovely staff, a gorgeous spa and pool, and the room was comfortable and relaxing. The massage I had in the spa was fantastic. The location is not walkable from the centre but this didn't bother me as I didn't need anything from there, but this could be a...

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Helpful?
1Thank wherehaveinotbeenyet
ImagoHotelComercial, Gerente at Imago Hotel & Spa, responded to this review

Dear Guest Thank you for visiting Imago Hotel & Spa in El Calafate, and for taking the time to write your kind comments. Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions help us make the necessary adjustments to achieve our goal. We hope to welcome you again in our Hotel....

Binfield, United Kingdom
Reviewed 5 January 2016

The hotel pretends to be grand, but that is no more than a pretention. There is a huge disconnect between how it was built and designed and how it is being run (well - just look at the copy and pasted Spanish answers to English reviews from the 'management' on this site!): they are just ticking the boxes. Whilst the...

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1Thank Alexsas777
ImagoHotelComercial, Gerente at Imago Hotel & Spa, responded to this review

Dear Guest, We regret the bad experience with your reservation process. You can book by contacting our reservations department of 8:00 a.m. to 8:00 p.m. every day in advance. I hope you know understand that a reservation was made on December 31 to 23hs (11PM) for which only one room was available for sale online. We are in a village...

Washington DC, District of Columbia
Reviewed 31 December 2015

The best thing about this hotel was the stray dog who was very affectionate and stood by the door as we walked in. Everything else became sour after that. The staff was very inattentive. The rooms were very small with uncomfortable beds. In the middle of the night in one of our rooms, the radiator started spitting out heat which...

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Helpful?
4Thank Cole W
ImagoHotelComercial, Gerente at Imago Hotel & Spa, responded to this review

Thank for your comments. We appreciate a lot. The pool is a ludic pool with hidro massage. It is very nice for all guest, for relax. You could close the radiator if you have hot or open if you have cold or contact us at the 24hs front desk. Best regards.

Quito, Ecuador
Reviewed 3 December 2015

The hotel is a good bit out of town which means having to take the hourly shuttle bus (not every hour). Good rooms, beds and service. Good wifi in bedrooms. Lousy breakfast, as usual in South America. Friendly and efficient service at reception desk.

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Helpful?
Thank Tom I
ImagoHotelComercial, Gerente at Imago Hotel & Spa, responded to this review
Google Translation

Estimado huésped, Gracias por su visita a Imago Hotel & Spa, en el Calafate, y por tomarse el tiempo para...

Boston, Massachusetts
Reviewed 13 November 2015

I've always wanted to visit Patagonia, I was not interested in the '5 stars' but the price was right and I went for it. The transfer service was ok, rooms are spacious and comfy. Food is average for its actual price. But the service made my stay worth it. They took care of every detail, special call out for Andrea!!...

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Helpful?
Thank Beth M
ImagoHotelComercial, Gerente at Imago Hotel & Spa, responded to this review
Google Translation

Estimado huésped, Gracias por su visita a Imago Hotel & Spa, en el Calafate, y por tomarse el tiempo para...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Breakfast
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Laundry Service
  • Free Parking
  • Dry Cleaning

Additional Information about Imago Hotel & Spa

Address: 669 No40, El Calafate 9405, Argentina
Region: Argentina > Patagonia > Province of Santa Cruz > El Calafate
Price Range: €134 - €376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Imago Hotel & Spa 4*
Number of rooms: 54
Reservation Options:
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Also Known As:
Imago Hotel And Spa
Imago Hotel El Calafate
Hotel Style:
#13 Luxury Hotel in El Calafate
#27 Romantic Hotel in El Calafate
#29 Family Hotel in El Calafate
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Questions & Answers

Here's what travellers have asked, with answers from Imago Hotel & Spa staff and other travellers.
2 questions
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Questions? Get answers from Imago Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for lake view and balcony.”
 of 5 bubbles Rud0lfG, 18 May 2016 | Read review
“Front of hotel for views of lake”
 of 5 bubbles wherehaveinotbeenyet, 25 Mar 2016 | Read review
“2nd floor!!!!”
 of 5 bubbles bethm134, 13 Nov 2015 | Read review
“Choose one with Lake view!!!”
 of 5 bubbles JhonFL, 2 Jun 2015 | Read review
“IF you are traveling as a family with two rooms do not expect to be close together. Although we were on the same floor they separated us at opposite ends. Also rooms were super hot and stuffy when we were there and no way to ventilate except a small window.”
 of 5 bubbles frequent_fam_travel, 4 Jan 2015 | Read review
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