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Imago Hotel & Spa

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Imago Hotel & Spa
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446 Reviews from our TripAdvisor Community

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Showing 62: English reviews
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Reviewed 10 January 2017

I wen to to calafate january 2017, the hotel it is very nice, the rooms are great, spacious,clean and warm,they have a beautiful view of Argentino Lake,Patagonia it is cold all year aorund, so you don`t need Air Conditioner, just open de windows and you get a nice cold breese.The hotel personal speaks englih. There is a spa in the...

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Helpful?
Thank Matias D
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Matias D : Thank you very much for sharing your experience with us, we are pleased that you have enjoyed all the services and facilities of our hotel as well as the warm attention of our colleagues and our shuttle bus service to downtown. We look forward to welcoming you again on your next visit! I send you a...

Reviewed 9 January 2017 via mobile

Kind of old-fashioned, but still useful. The food wasn't good. The hotel is reaaaally far away from the downtown. The wifi is the slowest one you'll experience. The rooms are very hot, so asking for air conditioner should be recomendable. The service and staff were great, tho.

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Helpful?
Thank Emily Gramos G
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Emily Grams G: Thank you very much for leaving us your comments, thanks for the suggestions, help us to improve day by day. I send you a cordial greeting

Reviewed 8 January 2017 via mobile

I went with my family they sold us the hotel like a five-star hotel it's not even a three-star hotel room so horrible decorations outdated services not enough staff food si bad too. I wouldn't recommend it we changed our toro and left earlier

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Helpful?
Thank Gazi N
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Gazi N: Thank you very much for your time in leaving us your comments. Our hotel has all the comforts of a 5 star category hotel and we are a team committed to our work and every day we strive to provide excellent service, we regret not having met your expectations. We would have liked to know your opinion...

Thornhill, Canada
Reviewed 7 December 2016 via mobile

The Imagio is just west of El Calafate but they have 11 complimentary shuttle buses per day that take you the less than 10 minutes to town. Rooms are clean and well appointed and have a beautiful view of Argentino Lake with its ever changing colours of water. The indoor pool is clean and has water bubblers and 2 water...

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Helpful?
1Thank Reisen3
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Reisen3: Thanks for share with us your opinion about your stay at Imago Hotel & Spa, we are pleased you enjoyed hotel services and specially the pool. We look foward to welcome you again in your next visit to El Calafate! Kind regards

Brasil
Reviewed 1 December 2016

Great hotel, just lets itself down with the little things! Room 210 Firstly, when we went to order room service there was no menu in the room. We rang reception and a staff member arrived promptly with two bath robes? We rang again and a staff member arrived with the hotel brochure of rules, times etc. but no menu! We...

Review collected in partnership with this hotel
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Helpful?
Thank Grace M
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Grace M: Thank you for sharing your comments about your stay with us, we appreciate all your comments because they help us improving every day in order to provide the best service. We look foward to welcome you again at Imago Hotel & Spa in your next visit to Calafate. Kind Regards

Bridgeton, New Jersey
Reviewed 4 November 2016

The hotel itself is gorgeous - spacious rooms comfortable etc. but one problem - they do not speak English - at the restaurant this became a major challenge - first ordering a meal then getting and settling the check - I was billed 2 time for the same meal and i haven't been able to get this resolved - I...

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Helpful?
Thank Greg P
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Greg P: Thanks for your comment, we're glad you have enjoyed your stay at Imago Hotel & Spa. Thanks for your suggestions they helps us to improve our services day by day. Kind regards,

Coventry, United Kingdom
Reviewed 4 November 2016

We stayed here for three nights. Rooms are adequate BUT VERY hot indeed and no way to cool it down, even opening the window barely helped. The location means nowhere to walk too, you must rely on the shuttle or a taxi. Breakfast was OK but the bar area is a bit disappointing too.

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Helpful?
Thank Martin H
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Martin H: Thanks for your time, every comment helps us improve our services. We have a shuttle bus service to downtown 3 times in the morning and every hour in the afternoon and evening, it takes five minutes to get there by the shuttle bus. Regarding the room, you can call reception 24 hours and they can help you...

Istanbul, Turkey
Reviewed 30 September 2016

We stayed three nights B&B. This hotel has 5 stars but acts like a 3 star hotel The location of the hotel is not good, it is far (6km) from the town centre. They have a shuttle for the centre but the shuttle hours are very limited. The room was comfortable but the electric plugs were not versatile. They did...

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Helpful?
Thank Earibal
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Earibad: Thank you very much for sharing the details of your stay. Your comments help us to improve day by day. Best regards

Winterthur, Switzerland
Reviewed 18 May 2016

This calm Hotel with quiet rooms turns out as an ideal starting point for the tours to the Perito Moreno or Upsala glacier. Breakfast buffet opens early enough and offers the good stuff you need to keep strong enough if the winds blow hard. Wifi and Spa are among the best in Patagonia. The reception speaks enough English to organize...

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Helpful?
1Thank Rudolf G
ImagoHotelComercial, Gerente at Imago Hotel & Spa, responded to this review

Thank you for yours comments. We are glad that you enjoyed our hotel. Regards.

Manchester, United Kingdom
Reviewed 25 March 2016

The hotel was modern, well-kept and of a high standard. It had lovely staff, a gorgeous spa and pool, and the room was comfortable and relaxing. The massage I had in the spa was fantastic. The location is not walkable from the centre but this didn't bother me as I didn't need anything from there, but this could be a...

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1Thank wherehaveinotbeenyet
ImagoHotelComercial, Gerente at Imago Hotel & Spa, responded to this review

Dear Guest Thank you for visiting Imago Hotel & Spa in El Calafate, and for taking the time to write your kind comments. Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions help us make the necessary adjustments to achieve our goal. We hope to welcome you again in our Hotel....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Dry Cleaning

Additional Information about Imago Hotel & Spa

Address: 669 No40, El Calafate 9405, Argentina
Region: Argentina > Patagonia > Province of Santa Cruz > El Calafate
Price Range: €108 - €364 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Imago Hotel & Spa 4*
Number of rooms: 54
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Also Known As:
Imago Hotel And Spa
Imago Hotel El Calafate
Hotel Style:
#12 Luxury Hotel in El Calafate
#27 Romantic Hotel in El Calafate
#29 Family Hotel in El Calafate
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Questions & Answers

Here's what travellers have asked, with answers from Imago Hotel & Spa staff and other travellers.
4 questions
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Questions? Get answers from Imago Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for lake view and balcony.”
 of 5 bubbles Rud0lfG, 18 May 2016 | Read review
“Front of hotel for views of lake”
 of 5 bubbles wherehaveinotbeenyet, 25 Mar 2016 | Read review
“2nd floor!!!!”
 of 5 bubbles bethm134, 13 Nov 2015 | Read review
“Choose one with Lake view!!!”
 of 5 bubbles JhonFL, 2 Jun 2015 | Read review
“IF you are traveling as a family with two rooms do not expect to be close together. Although we were on the same floor they separated us at opposite ends. Also rooms were super hot and stuffy when we were there and no way to ventilate except a small window.”
 of 5 bubbles frequent_fam_travel, 4 Jan 2015 | Read review
5 of 5