The location is very good , in the city center. The rooms are nice and clean , and the service was very helpful. I will recommend this hotel for your stay in neuquen. Also we had a nice view for our room
The room was small but very clean and updated. I had a decent view from my room but not much to look at with the hotel being downtown. The breakfast had a diencet variety and seemed of the normal selection for the area.
The hotel is well located, it looks very new. It has a small lobby. Rooms are ample, bed and pillows are quite hard. Minibar is empty. There is no coffee-maker nor iron-board. The bathroom is large enough, well illuminated. The shower is fine but not great. Bath tube has a non slippery floor and a good bar. Towels are new and clean. They have a hair dryer and only the essential amenities (no shower cap, no augmentation mirror). The room has a small TV set, there are a few plugs (all Argentinean sockets, you will need your adaptors). Breakfast has the usual sort of selection of this small hotels, the quality of the bread and sweet pastry is good, croissants not very good, the coffee should need to improve. Everything is very clean. The staff is kind and attentive, service is quite limited. Neuquen is not a touristic city, usual passengers are people on business who stay for one or two nights. Most of the hotels in the small non touristic cities in Argentina are similar. with limited customer service It is expensive for the service they offers, but Patagonia is 2000 km from everywhere, everything is more expensive there. It is not more expensive than similar other hotels in Patagonia non touristic city.…
Very poor customer service. Had to ask for a sheet change after 9 days and was surprised when arriving back at the hotel the same evening after a 12 hr working day to find the bedroom had not been cleaned. About 2 mins after arriving in my room there was a knock on the door by the duty cleaner who wanted to clean the room. She explained there was a do not disturb sign on my room and that is why it was not cleaned in the morning. Truth being I removed the sign at 9.00am on the Sunday morning when I went for breakfast.!
The hotel is ok, no more than that, ok for the price, but it really disturbed me that when I arrived with my car they told me they didn't have space inside for the car, instead you have to leave it outside. If I understood that from the beginning I could choose another one. No happy about this. Room is ok, clean and big
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing