We chose this hotel because of its downtown location and easy access to a good choice of restaurants. The hotel is used by business people and is functional - a comfortable room, quiet, nicely furnished, decent aircon. A standard buffet breakfast, sufficient choice.
Hotel was great. It's right in the heart of downtown Neuquen so you're a short walk away from various shops and restaurants. Staff was very friendly and accommodations were nice and clean. Free wifi, a nice desk area to work from in the room. Overall I would recommend.
When visiting for business I was very poorly treated when checking in. I was denied a king size bed, was misled in believing I would get a queen and when I complained no solution was given. I personally asked the receptionist, Adrian, a formal explanation which he was very rude at receiving. Nonetheless that explanation never came. For the price, choose any other other nearby like Comahue.
Clean, aircon, very good location in the city center. Perfect for a short stay in NQ. Unfortunately there was an awkward smell in the bathroom, apart from that it was perfectly fine but not over the top.
I had planned to stay at Neuquen Tower Hotel last night, and booked perhaps one of the last rooms with a non-refundable rate through Booking.com. When I had to change my travel plans yesterday morning, I requested that they please keep my payment in credit for a later visit. Instead, I was allowed to cancel without charge! I appreciate this kind of service, there's no doubt I will stay there next time. And then, I hope to write a review on the experience of actually staying there. Thank you for considerate customer service.
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