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Room & Suite (563)
Dining (188)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 07/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Mendoza Hotel
Updated 07/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#15 of 94 hotels in Mendoza
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of Mendoza City in the foothills of the Andes, the brand new 5-star Sheraton Mendoza Hotel is ideally located for exploring one of Argentina's most popular tourist destinations. Whether you're interested in quiet pursuits-like sampling the region's famous wines-or more adrenaline-fueled adventures such as skiing, hiking, and mountain climbing, you'll feel at home at the end of each day in our 180 comfortable and classic guest rooms. Each features a beautiful view of either the city or the mountains, plus all the comforts of home-including our Sheraton Signature Sleep Experience
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Highchairs available
Business Centre with Internet Access
Hot bath
Pool / beach towels
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Manicure
Massage
Solarium
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Flatscreen TV
Bidet
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Wake-up service / alarm clock
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish, Portuguese
Location
Full view
95Great for walkers
Grade: 95 out of 100
76Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Contact
Calle Primitivo de La Reta 989, Mendoza M5500AEI Argentina
Name/address in local language
Getting there
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1,762Reviews51Q+A70Room tips
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Popular mentions
Partner and I celebrating with what was supposed to be a trip of a lifetime for a 10 year anniversary. Due to COVID-19 overreaction I've never seen a stay go from so great to absolutely terrible in such a short space of time. On check-in and first day, it was perfection; staff were really friendly, we were upgraded to a club level mountain view room, provided with a complementary bottle of Chandon, breakfast excellent, executive lounge with free savory snacks & wine, great room and location. However found this good news was to be extremely short lived as things rapidly deteriorated that we couldn't wait to get out - not just the hotel but Mendoza in general. We had been following the news closely so knew of developments and the country entry limits /14 day quarantine etc. As Canadian residents with UK passports (haven't been back in 3 yrs) and being in South America for over 3 weeks we were fine under the current criteria. However we got back from a tour on the 2nd day with a note in our room saying that we need to be confined to our room for the rest of our stay despite no questions prior, using all hotel facilities and having the passport as proof. The note also asked us to send a random immigration phone number pictures of our entry stamp /passport as proof. Before breakfast we Whatapp'd the pictures as asked then went downstairs, however almost immediately some burly, meathead security guard pounced on us as soon as we left the elevator, saying we needed to go back to our room asap, to have breakfast in our room and wasn't allowed in the breakfast area limiting to only 50 people (yet letting in all other Spanish speakers without even a word - it was clear xenophobia). We eventually resolved with the guest svs mgr fortunately when the immigration number confirmed we were fine after a lengthy exchange. All of this would have been cleared up had they looked at our entry stamps from the start instead of jumping to conclusions based on Passport issuing country alone. For the remainder of the stay service was stripped down completely (e.g. select from menu instead of buffet), staff may as well have worn hazmat suits and place felt deserted. Who knows how many people were locked up in their rooms. For the rest of our stay it was absolutely terrible, Argentine's stare a lot, but you could see they had nothing to do but gossiping about us like a walking virus everywhere we went - seeing a hundred eyes from housekeeping to the lobby staff. It was so unpleasant and felt completely unwelcome. I'm not fully pinning the blame on Sheraton, as a lot was out of their hands - but made the situation 10 times worse and should realize who the source of their wages are when treating customers. We invested a lot of money into Argentina but based on this experience not sure if I want to visit ever again.…
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Date of stay: March 2020
Value
Location
Service
Room Tip: club level mountain view (if you aren't accused of COVID-19)
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Helpful
Response from WagnerKM, Guest Relations Manager at Sheraton Mendoza Hotel
Responded 17 Mar 2020
Dear N3ags, Thank you for choosing Sheraton Mendoza Hotel and thank you for taking the time to share your recent experience with us on the Guest Satisfaction Survey. Regarding your comment, I would like to inform you that both the National and Provincial Governments, have taken security measures that must be applied by everyone in Argentina, especially hotels due to the public knowledge situation. Both the Argentine population and foreigners must carry out a 15-day isolation and quarantine. The Migration department is carrying out these measures, visiting the hotels and communicating with the guests via the whats app to help them with the situation. Unfortunately, due to hygiene, safety and prevention measures, the hotel has had to make changes and its normal operation has been affected, such as breakfast and our spa and gym areas. It is very important to mention that at no time from Sheraton Mendoza was any act of mistreatment, discrimination or xenophobia carried out, we only have been followed the protocols required by the national government through the Migration Department. The situation is very delicate and it is our duty to ensure the well-being of our guests and collaborators. For any further comment or information we are at your disposal. Kind regards,
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Stayed here for one night while passing through Mendoza. Chose the hotel due to 12pm check out but we were woken at 8am due to maintenance banging in the surrounding rooms. Contacted reception but it took a while for it it stop. Awful smell coming from the drains in the bathroom. The air con is old and literally took hours to cool the room down. Bed also felt old and fairly uncomfortable. The pool while big needs a good clean. This hotel felt tired and really not up to the standard one would expect in a 5 star hotel. Feel I should note that all staff were excellent and couldn’t have been more welcoming and helpful.
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Date of stay: March 2020Trip type: Travelled as a couple
Helpful
Response from WagnerKM, Guest Relations Manager at Sheraton Mendoza Hotel
Responded 8 Mar 2020
Dear Guest, Thank you for choosing Sheraton Mendoza Hotel and thank you for taking the time to share your recent experience with us on the Guest Satisfaction Survey. I apologizes for all the inconveniences that you experienced during your stay. I have shared your feedback with the appropriate hotel team in order to improve our room maintenance and service. For this, I sincerely apologize with you, because your experience does not describe the level of service that we want to offer to our guest. Also I would like to thank you for your kindly comments about the service you received from our staff. We hope that in your next visit to Mendoza, we can have the chance to restore your confidence in Sheraton Mendoza Hotel, offering a better service. I would like to apologise one more time for all the inconveniences. I remain at your disposal for any further assistance. Kind Regards,
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Very nice hotel in the center of town; walking distance to restaurants and bars, and various parks close by; clean and spacious rooms; very good service; good beds; good breakfast; and have a casino next door
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Date of stay: February 2020Trip type: Travelled with friends
1 Helpful vote
Helpful
Great stop after driving seven hours on Ruta 7 from Santiago, Chile. Matias, Luciano, Facundo and Maria made it a great stay. The service was great. The room was excellent. The bustling neighborhood is walkable. The front desk is a fountain of information and they'll guide you to where ever you want to go.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Helpful
I hate to say anything negative about this hotel because the staff was so good - from the reception to the breakfast room - everyone was so nice, pleasant and helpful, but there are lots of structural problems in the hotel. First and foremost, the sewer smell in the bathroom. This is obviously horrible and I don't need to elaborate, but it was bad. Also there is little noise protection from the hallways so whenever people passed by the room they could be heard. Also - there were no international TV stations. However, on the plus side, aside from the great staff, the hotel is very well located. It's only a 20 minute walk to the farthest places you'd want to walk in the town - and a quick walk to cafés and restaurants near the Plaza de Independencia. There is a very convenient parking in the basement of the hotel and it is very easy to get in and out of the city to go visit the wineries. The wifi was very good and there are universal plugs in the rooms so you don't need adapters for non-Argentine plugs. The breakfast is very good - although I would suggest that they start using large (normal size) plates. It isn't easy having breakfast on salad size plates! All in all, I had a very nice stay. I really enjoyed it. But the sewer smell coming through the plumbing is a real problem that must be addressed.…
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Date of stay: January 2020
Location
Service
Sleep Quality
2 Helpful votes
Helpful
PRICE RANGE
US$112 - US$1,088 (Based on Average Rates for a Standard Room)
LOCATION
ArgentinaCuyoProvince of MendozaMendoza
NUMBER OF ROOMS
180
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Claim Your Listing Frequently Asked Questions about Sheraton Mendoza Hotel
Which popular attractions are close to Sheraton Mendoza Hotel?
Nearby attractions include Plaza Italia (0.3 km), Enjoy Casino Mendoza (0.02 km), and Galerias Piazza (0.2 km).
What are some of the property amenities at Sheraton Mendoza Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Mendoza Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Mendoza Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Mendoza Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sheraton Mendoza Hotel?
Conveniently located restaurants include Helados Dante Soppelsa, La Barca, and Chimpay Bistro.
Are there opportunities to exercise at Sheraton Mendoza Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Sheraton Mendoza Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Mendoza Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Mendoza Hotel?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Sheraton Mendoza Hotel?
Many travellers enjoy visiting Campo Historico El Plumerillo (5.5 km).