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Sheraton Buenos Aires Hotel & Convention Center

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Sheraton Buenos Aires Hotel & Convention Center
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1,795 Reviews from our TripAdvisor Community

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Showing 662: English reviews
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The Hague, The Netherlands
Reviewed yesterday NEW

This hotel is located close to the harbour and ferries. The rooms are a bit outdated, but it is clean and not very noisy. The service is good. Just dont get disappointed by the Sheraton Club. There is no alcohol and the breakfast is ok, but nothing special. I dont think it is worth to pay extra.

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Helpful?
Thank Alexander G
Sao Paulo, SP
Reviewed 2 days ago NEWvia mobile

This is what you can expect to see in the in-room bathroom. Needs serious renovation. Not at the level of what one would expect from Starwood Hotels. The hotel is old and the rooms are not well mainianed. I recommend you look at your room before accepting to check in.

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Helpful?
Thank QualityFocus
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear QualityFocus, Thank you for staying with us and sharing a review. We deeply apologize that your last stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have. We already share your comments with all the departments that were involved, to make an improvement...

Calgary, Canada
Reviewed 3 days ago NEWvia mobile

I stayed at this hotel in February 2017 for business. I usually stay at the Hilton and I will do so again in future. The hotel is disappointing-not very clean or terribly well-maintained. My 19th floor club room had air-conditioning that barely worked, a broken deadbolt on the door, a broken door latch, a toilet that did not flush properly...

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Helpful?
1Thank kristi_cookie
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Kristi_cookie, Thank you for taking the time to review our hotel. I am sorry to hear about your experience, this is not the standard of customer service we are known for. I would like to apologize on behalf of our staff, that this was the experience you had with us. I have documented your comments and concerns to be...

Reviewed 4 days ago NEW

We stopped by the Sheraton the day prior to our reservation to leave a bag that we didn’t want to take to Igauzu Falls. They were happy to store it for us. We arrived at the Sheraton mid evening and the bell person unloaded our bags, retrieved our stored bag, and directed us to the front desk. The greeting at...

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Helpful?
Thank Mike H
Reviewed 1 week ago via mobile

My wife and I stayed here for 1 night prior to joining our cruise ship. The accommodation and food was good, but the process for checking-in/out was very poor. We arrived as a large group and had to queue 50 minutes to check-in. There is something wrong when you have to fill-in a form for each guest with information the...

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Helpful?
Thank Allan M
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Allan M We are sorry to hear that the check in experience was not satisfactory as should be. We base our trainings and investment upon our customers comments. Thanks for bring this to our attention. I will share your review with our Front Desk Manager to improve our service. I hope the rest of the stay had been pleasant...

uk
Reviewed 1 week ago

A Sheraton but not as you know it! Location is good, reception very fancy but that really is as good as it gets. I witnessed rooms on the 10th 16th and 18th floors,all were tired,dated and down right dirty. My room on the 18th floor had filthy carpet,just as it was in the corridor, wallpaper peeling off the wall in...

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Helpful?
Thank Yorkie1963
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Yorkie 1963, thank you very much for taking the time to review our hotel. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. We deeply apologize that your last stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and...

Armonk
Reviewed 1 week ago

I've been to some fabulous Sheraton's and some decent ones. This was on the low end of the spectrum. The hotel seems tired. Decor is minimalist and there was really nothing inspiring about the room. Small bathrooms. Basic bed. I have come to expect more from Sheraton.

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Helpful?
Thank orrdin
London, United Kingdom
Reviewed 1 week ago via mobile

We arrived on the early b a flight and they took care of us immediately. the room was huge with 3 beds , beautiful big fluffy towels big comfy beds . They could not do enough can't wait to return tomorrow

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Helpful?
Thank sandra523
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you sandra523, we are happy to know that you have enjoyed your stay with us and the facilities and service experience were what you have expected and deserved. We appreciate your time in sharing with us your experience.

Reviewed 1 week ago via mobile

This place is great! I have stayed here since the late 90's and they have always provided an awesome service. They are at a great location . Their staff is friendly and a pleasure to see every time I return. I highly recommend you give the Sheraton Buenos Aires hotel a try on your next visit.

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Helpful?
Thank Juan G
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much Juan G for your comments regarding your last stay at Sheraton Buenos Aires. We are delighted to know that your experience with us was magnificent. We hope to have you soon with us again! Warm regards.

Reviewed 2 weeks ago via mobile

Top class Hotel with all the service you can imagen. Room was large and clean with a great city view. Top fitness facilities and pool area both inn and outdoor. Friendly english speaking staff. Excelent location in the city . Will come back.

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Helpful?
Thank Peter J
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Peter, we are delighted to know you have enjoyed your stay with us. We hope to have the pleasure of welcoming you very soon in Buenos Aires.

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Staying in Retiro

Neighbourhood Profile
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighbourhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Buenos Aires Hotel & Convention Center

Address: Calle San Martin 1225 1275, Buenos Aires C1104AKC, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Price Range: €137 - €263 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Buenos Aires Hotel & Convention Center 4.5*
Number of rooms: 742
Reservation Options:
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Also Known As:
Sheraton Buenos Aires Hotel And Convention Center
Sheraton Buenos Aires Hotel Buenos Aires
Buenos Aires Sheraton
Hotel Style:
#29 Spa Hotel in Buenos Aires
#63 Family Hotel in Buenos Aires
#71 Luxury Hotel in Buenos Aires
#94 Romantic Hotel in Buenos Aires
#95 Business Hotel in Buenos Aires
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Buenos Aires Hotel & Convention Center staff and other travellers.
10 questions
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Denver, Colorado
over a year ago
Sparks, Nevada

See all questions (10)

Questions? Get answers from Sheraton Buenos Aires Hotel & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We enjoyed the view of the park - higher floors may have better views of the water as well.”
 of 5 bubbles 451jeanned, 2 Feb 2017 | Read review
“Excellent access to elevators - room had beautiful view”
 of 5 bubbles marilynkamburis, 29 Jan 2017 | Read review
“Upper floors are quiet. Ask view to La Plata”
 of 5 bubbles danielapV7933LK, 28 Jan 2017 | Read review
“Ask them...I prefer my view to the River!”
 of 5 bubbles Y3350LYjosem, 3 Jan 2017 | Read review
“Higher floors were more quiet”
 of 5 bubbles MH9727, 20 Dec 2016 | Read review
5 of 5