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Sheraton Buenos Aires Hotel & Convention Center

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Sheraton Buenos Aires Hotel & Convention Center
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1,758 Reviews from our TripAdvisor Community

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Showing 644: English reviews
London, United Kingdom
Reviewed 6 days ago NEW

This hotel is exactly as you would expect. in fact you could be in the USA if you didn't know better. the staff were friendly and the concierge desk was very helpful in recommending restaurants and places of interest. The pool was clean and lots of sun chairs, I would comment that they need to invest in a lot more...

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Helpful?
Thank barrygibbon
Mexico City, Mexico
Reviewed 1 week ago via mobile

Ok hotel, but no great. It's your typical Sheraton with the old look and feel that could use some upgrade in the rooms. Staff was helpful and managed to accommodate my early check in request, although they had to switch me from a king bed to twin... Location is good, you can easily walk to many places nearby. Personally, I...

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Helpful?
Thank Fer T
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Fer T, thanks very much for taking the time to review our hotel. We are sorry to hear that we could not fulfill your expectations regarding the room conditions. Otherwise we are glad to know that our front desk staff has made an effort to accommodate you earlier than our check in time. Certainly our location is very good...

Reviewed 2 weeks ago

This is the second year I stay in this hotel and my second time there was simply perfect! I was upgraded to a floor that could use the Sheraton Club on the 22 nd floor and among other things, I this time felt the hotel in a completely different way...a far better one! I could say things were smooth and...

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Helpful?
Thank Jose M
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Jose M, we were delighted to hear that you had a wonderful stay with us at Sheraton Buenos Aires. It was nice to hear that you have enjoyed all our facilities. Thanks very much for such positives comments and for highlighting the service that you have received from some staff members . We work very hard to treat every...

Islamabad
Reviewed 4 weeks ago

Stayed at this hotel for five days in the third week of November this year. As the name implies it is a huge business hotel. However, the staff is efficient and take extra care of the guests. The hotel is situated near the picturesque San Martin's park, the Florida shopping area is nearby and the City bus tours office is...

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Helpful?
Thank kamranarif
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you kamranarif very much for your feedback! We are glad to hear that your stay with us was a pleasant one. We are strategically situated near from the best restaurants and shops, which is very valuable for our guests. We hope to have you with us again. Merry Christmas!

Belmar, New Jersey
Reviewed 4 weeks ago

I stayed here on business for a week. I was on the 14th floor and it was quiet. The room was just a basic hotel room. The bathroom was clean and shower pressure was good. The guest club room (THE VIEW WAS GORGEOUS!!) with the free breakfast and the snacks in late afternoon was nothing special. It was nice to...

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Helpful?
Thank MH9727
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks MH9727 very much for shearing your experience with us. We are very glad to know that you have enjoyed our services and you have had a wonderful stay. We really appreciate your suggestions about the food & beverage comments. We hope to see you soon and Merry Christmas!

Province of Buenos Aires, Argentina
Reviewed 4 weeks ago

Room dreadful carpets need to be replaced urgently. The bathroom very poor. We booked a room with a walkin shower. On checking in confirmed with front desk. Was told there was Definitely one. Except it wasn't, got to room just very battered bath tub. Being disabled it was a non starter. The front desk is dreadful always long queues, out...

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Helpful?
Thank w39ag
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for taking the time w39ag. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. We deeply apologize that your last stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have. We...

Reviewed 5 weeks ago via mobile

I stayed at the Hilton Puerto Madero on my last 2 trips to Argentina and I liked it a lot but since I'm a "Marriott guy" I decided to try the Sheraton (which is now part of Marriott). Rooms are fine, but the shower leaks all over the room (all the way to the corridor) and the noise on the...

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Helpful?
Thank Ronald N
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Ronald N, Thank you very much for taking the time in posting your review about your stay in Sheraton. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. If you give us a new opportunity to come back, we can put a remark in your reservation to assignee you even...

Buenos Aires, Argentina
Reviewed 13 December 2016 via mobile

Decoration, somewhat outdated, bathroom faucettes not working properly, low and unstable water pressure, web tv unavailable, queen bed instead of king size (according to reservation), no valet parking available, error in account at checkout (then fixed), dirt and untidiness at outside pool area, lack of enough chairs at pool (we had to lean directly on the floor), limited food variety...

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Helpful?
Thank cuchote
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for taking the time cuchote. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. We deeply apologize that your last stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have. We...

Frankfurt, Germany
Reviewed 6 December 2016 via mobile

Decent business hotel with central location. The rooms are good sized, but have passed their best years and especially the bathrooms need renovation. Also, no coffee/ water boiler or shoe shine sponge in the room. Service and breakfast were okay, but overall too expensive for the aged room.

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Helpful?
Thank nweingaertner
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear nweingaertner, thank you for staying with us and sharing a review. I understand that your stay was not all you hoped it would be. The items that you have mentioned like coffee,water boiler or shoe shine sponge are upon request as other things that we have listed in the compendium. Kind regards.

Dallas, Texas
Reviewed 6 December 2016

Needs a facelift. My room had worn carpets. Bed was clean and comfortable. The employees provide good service. Location is central and accessible to most of the city. The desk chair was broken, but I alerted a nearby housekeeper and she immediately brought another. Decent breakfast in the Executive Lounge. Lobby bar and public areas are OK. Overall, not what...

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Helpful?
Thank DFWSteve
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for taking the time DFWSteve. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. We did not meet your expectations regarding the room conditions and the quality they should have. We already share your comments with all the departments that were involved, to make an improvement and...

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Staying in Retiro

Neighbourhood Profile
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighbourhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Buenos Aires Hotel & Convention Center

Address: Calle San Martin 1225 1275, Buenos Aires C1104AKC, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Price Range: €138 - €235 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Buenos Aires Hotel & Convention Center 4.5*
Number of rooms: 742
Reservation Options:
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Also Known As:
Sheraton Buenos Aires Hotel Buenos Aires
Sheraton Buenos Aires Hotel And Convention Center
Buenos Aires Sheraton
Hotel Style:
#31 Spa Hotel in Buenos Aires
#63 Family Hotel in Buenos Aires
#73 Luxury Hotel in Buenos Aires
#94 Romantic Hotel in Buenos Aires
#95 Business Hotel in Buenos Aires
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Buenos Aires Hotel & Convention Center staff and other travellers.
10 questions
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Denver, Colorado
over a year ago
Sparks, Nevada

See all questions (10)

Questions? Get answers from Sheraton Buenos Aires Hotel & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask them...I prefer my view to the River!”
 of 5 bubbles Y3350LYjosem, 3 Jan 2017 | Read review
“Higher floors were more quiet”
 of 5 bubbles MH9727, 20 Dec 2016 | Read review
“Can't comment on sleep quality because we didn't sleep in the Sheraton. But rooms are generally quiet.”
 of 5 bubbles w39ag, 18 Dec 2016 | Read review
“Avoid rooms 2120 and 2119. They are immediately under the Executive Lounge on the 22nd floor. Noisy.”
 of 5 bubbles DFWSteve, 6 Dec 2016 | Read review
“If you need early check-in make sure the booking staff do understand and note down your request.”
 of 5 bubbles Saman_W, 1 Dec 2016 | Read review
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