On arrival we found that our tour agency had mismanaged our room booking and that we had no reservation. We were very stressed and tired due to some previous problems, but the reception staff could not have been more helpful and reassuring. They pursued the issue with our tour agency, including making international phone calls on our behalf. They resolved the problem and we were given a luxurious room and complementary drinks. The hotel is in a good location with excellent facilities including impressive breakfast service. Would recommend this hotel to everyone!
This was a very clean property in a great location. It provided a wonderful breakfast buffet. Located just around the corner from Galleria shopping mall and shops on the street. Cafes nearby as well. Highly recommend this property
It was a Sheraton just recently. And, may be a coincidence, but one feels that is lacking... I didn't feel like being in a 5 star hotel. Average rooms, average breakfast and even average new years eve dinner... It is well located, but that's about all of the plus...
We spent three nights and four days at this hotel. Hotel restaurant food is good. Location of the hotel is excellent and the best part is there is a laundromat literally a block away where you can simply drop off your clothes and they do your laundry and you get to pick that up folded. The staff is very friendly although not knowledgeable about how to handle tourist and their ability as a concierge is poor. You must not depend on them for any recommendations or much of guidance. Rooms are average but not cramped.
Ok I have asthma and this hotel is certainly not for anyone with lung issues or anyone sensitive to perfume! The front entrance area where the checkin desk is and the bar/restaurant is very heavily fragranced with vanilla. Thankfully the rooms are fine but not a hotel I would return to.
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