On arrival we found that our tour agency had mismanaged our room booking and that we had no reservation. We were very stressed and tired due to some previous problems, but the reception staff could not have been more helpful and reassuring. They pursued the issue with our tour agency, including making international phone calls on our behalf. They resolved the problem and we were given a luxurious room and complementary drinks. The hotel is in a good location with excellent facilities including impressive breakfast service. Would recommend this hotel to everyone!
This was a very clean property in a great location. It provided a wonderful breakfast buffet. Located just around the corner from Galleria shopping mall and shops on the street. Cafes nearby as well. Highly recommend this property
It was a Sheraton just recently. And, may be a coincidence, but one feels that is lacking... I didn't feel like being in a 5 star hotel. Average rooms, average breakfast and even average new years eve dinner... It is well located, but that's about all of the plus...
We spent three nights and four days at this hotel. Hotel restaurant food is good. Location of the hotel is excellent and the best part is there is a laundromat literally a block away where you can simply drop off your clothes and they do your laundry and you get to pick that up folded. The staff is very friendly although not knowledgeable about how to handle tourist and their ability as a concierge is poor. You must not depend on them for any recommendations or much of guidance. Rooms are average but not cramped.
Ok I have asthma and this hotel is certainly not for anyone with lung issues or anyone sensitive to perfume! The front entrance area where the checkin desk is and the bar/restaurant is very heavily fragranced with vanilla. Thankfully the rooms are fine but not a hotel I would return to.
A good hotel, clean and good checkin but the club room is not well stocked during the day with often times just tea and coffee. Meal time around 6 PM is usually a delicious stew with some other hot vegetable...noting to write home about but adequate. Only wine is served at 6:30 PM...no beer. The breakfast was also satisfactory and I believe is included.
Lovely hotel with very helpful and friendly staff, who will go the extra mile to help out. Top marks to reception and the gym. Good food and location too. Very nice rooms with good amenities. I Recommend it.
Smaller Sheraton needing an update, but the location is great. You are steps away from a decent mall, and there’s a ton of restaurants and shopping nearby. The rooms are a good size and the bed is pretty comfortable. The rain head shower is the BEST after a long day. We’ve stayed at this hotel around four separate times, and the staff has always been so nice and helpful. One of our favorite things at this hotel is their empanadas in their only restaurant; it’s so delicious...probably in the top two of our favorite empanadas in Argentina and Uruguay. This hotel is a safe bet if you are staying in B.A., we’ll definitely be back again soon.
Good central location. Hotel is no longer badged as Sheraton and it's clear to see that it's been lacking investment in recent years - rooms were tired and worn in places, as was furniture in public areas and equipment in gym. However, service was good - staff were fast to respond to requests and went out of their way to make the stay comfortable.
I booked through Booking.com as it said Cancellation Free, because I was not sure if I was going to use it. I tried to cancel it 48 hs in advance, but I couldn't, as in the small letter said it was from 12:00 AM Cancellation policy You can cancel free of charge until 2 days before arrival. You'll be charged the total price if you cancel in the 2 days before arrival. Any cancellation or modification fees are determined by the property. Additional costs will be paid to the property. SO, IN SUMMARY, BE CAREFUL WITH THE FALSE FREE CANCELLATION ADVERTISING. If you are used to US cancellation policies, you could be deceived!!