IC Hotels Santai Family Resort
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IC Hotels Santai Family Resort

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Panorama of the Aquapark at the IC Hotels Santai
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About

4.5
#30 of 100 hotels in Belek
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
IC HOTELS Santai Family Resort, member of IC HOTELS chain is a five star hotel, located in Belek, Antalya on a 94240 m² area and presents “Ultra All Inclusive” and “VIP Service”. The Hotel is 40 km away from Antalya City Center and 30 km away from the Airport. Constructed on a large landscape, the facility introduces its guests a diverse and a longing holiday with its manicured gardens and walking paths, decorative and leisure swimming pools. To make its guests' stay as comfortable as possible, IC HOTELS Santai Family Resort established "NICO Kids Club " with its sleeping units, game halls, education and skill development centers, swimming pools, aqua game pools, water slides and natural parks.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Bicycle rental
Kids stay free
Parking
Wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Adult pool
Indoor pool
Outdoor pool
Heated pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Poolside bar
Game room
Mini golf
Tennis court
Water park
Aerobics
Darts
Entertainment staff
Evening entertainment
Table tennis
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Classic
Park View
Languages Spoken
English, Russian, German, Turkish
Hotel links
Special Price:30% off room rate
4.5
4.5 of 5 bubbles4,477 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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IC Hotels Santai Family Resort garners praise for its vibrant atmosphere, striking a balance between exhilarating entertainment and peaceful retreats. The resort's amenities, including a variety of dining options and activities, receive high marks from many guests. While reviews of the rooms are mixed, with commendations for comfort but some critiques regarding size and style, the resort's cleanliness and meticulous grounds are consistently lauded. The staff's friendliness and professionalism stand out, although there are occasional mentions of slow service. Travelers appreciate the resort's serene location and the standout beach cafe, though opinions on value diverge, with some pointing out extra costs.
Location
Convenient
Atmosphere
Lively
Rooms
Mixed
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Comprehensive

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Detailed Reviews
Korka2000 wrote a review Aug 2022
Essex
+1
Hotel's Favourite
5.0 of 5 bubbles
We went to this hotel as a huge group, as we went a bit later than others we had seen a couple of pictures so knew roughly what to expect. The actual place in reality is so much better!

We have been to a number of all inclusive places before but none like this. The complex itself is massive but everything is close. The cleanliness is superb with staff constantly ensuring everywhere is clean and tidy.

The food in this place is second to none. You have the normal all inclusive foods but then there are varied special stands doing more intricate food each day. This coupled with the grill outside ensures that there is always something available for any tastes. There is a beach bar also, this we only used at lunch time but it is also really good. Freshly made wood fired pizzas, amazing flat breads made by hand by a lady who looks like she loves her role, jacket potatoes that are smashed up and mixed with butter and cheese and any other toppings you want, and also the burgers and kebabs you’d expect. All really nice. The kids loved the 4pm waffles!

There are a number of bars around the resort, we mainly used the pool bar. The staff here are great but Ahmed during the day and Mesut at night were absolutely superb. I asked Ahmet how he was always smiling and happy, he rightly said look around, what’s not to be happy about. This bloke is a credit to the hotel!!

The wife enjoys a cocktail, the menu here is brilliant, all made by the mixologists on site. Can’t be faulted.

If the bar is too far away (which it isn’t) there are waiters on roller skates going around taking peoples orders. They were able to bring lots of buckets of ice and some to us each day!

We had a swim up room, this also had its own pool (called the lake) and it’s own bar/restaurant. As there was a huge group of us we rarely used this, however when we did it was all as nice as the rest of the place.

The evening entertainment was really good. There was one night which was ok, the rest you’d be happy with in a major city, really good. The poolside entertainment was also good, entertainment staff encouraging people to participate in games but not pushy if you don’t want to. All of the games were good fun.

There are a couple of areas for toddler age children, these were all in the shade, but due to the 45 degree heat some of the equipment was still hot to touch, cooled down by pool water and it was all good. There is a teen area for the older kids with A/C and PlayStations/Xboxes and pool tables.

The pools are all lovely, the kids absolutely loved the water park on site, none of the queues were too big.

The water sports are an extra charge, the prices were quite spiteful, we did put the kids on the banana boat but they weren’t that fussed so didn’t bother again.

All in all it is hard to fault this resort, I loved our time there and would definitely recommend it.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ICHotelsCRM, Konuk İlişkileri Müdürü at IC Hotels Santai Family Resort
Responded 8 Aug 2022
Dear Guests, First of all, let us thank you for such sincere and positive feedback! We are so glad to hear that as the IC Hotels Santai Family Resort Team we fulfilled your expectations and your stay in our hotel has caused you so many enthusiastic emotions! We are happy that all the hard work and conscientiousness of our employees are reflected in the service offered, which you have so highly appreciated! We always try to find a personal approach to each client and satisfy their deepest desires. That is why we provide a wide spectrum of services and activities for all age categories of travelers. Thank you once again for your gracious feedback and highest marks, it’s the greatest motivation for all of our team. We wish your loyalty to our brand stays for many years and we definitely look forward to welcoming you and your loved ones back again in the near future! Kind regards, Irina Yılmaz IC Hotels CRM Department crm@ichotels.com.tr
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David C wrote a review Jan 2020
+1
5.0 of 5 bubbles
We decided for the first time ever to go away in January, we were on a budget and this place was within that price range, we weren't expecting much.
But we were not disappointed, for what we paid for this trip we got so much more than we expected. The hotel and grounds are beautiful, absolutely spotless and well kept.
The food even tho its your normal all inclusive set up was very well cooked with a vast range to select that changes every day. All bar one member of staff have been amazing, so friendly, polite and helpful I couldn't fault any of them (except one).
The bar has a fantastic range of drinks and cocktails all included in the price, unlike some all inclusive hotels who only offer a limited range for free.
Coming in January has been perfect for us, the hotel could probably hold 2000+ guests but there were probably only 500+ at best here so we got the relaxation time we both needed.
For instance we walked to the beach and spent the whole evening there to watch the sunset (something I strongly recommend to do) and we didn't see another human the whole time. Not often in such a built up area you can get that sense of seclusion.
It is technically winter here so in January all the outside pools and water park are drained and not in use, but the inside pool and turkish baths are open and more than compensated for it.
Down sides, there isn't much to do in walking distanc, so it's either bus or very expensive taxis.
Luckily we were here for a rest and the hotel and staff offered that so we were very happy to stay put.
Apparently in the summer the place is crazy and has a very different feel about it, we will probably come again to experience that side of it as well. We were the only 2 British people here the whole time and that was perfect for me, as let's be honest here, when us Brits appear on mass we are a disruptive lot so this worked out lovely for us as a couple wanting to chill and get some winter sun.
You must must must watch the sunset over the mountains and med, possibly the best sunset I've ever witnessed, sadly my photos don't do it justice.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ICGR, Konuk İlişkileri Müdürü at IC Hotels Santai Family Resort
Responded 25 Jan 2020
Dear David, Thank you for reviewing your recent stay at IC Hotels Santai Family Resort. We are very happy that your overall experience was very positive and you very impressed by our friendly staff, indoor pool, spa center, friendly atmosphere, grounds, gastronomy and our beach. We hope we can welcome you soon again in our hotel and make your stay same comfortable and peaceful as this one. Best Regards, Leyla Kara IC Hotels CRM Department
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Fatimah T wrote a review Feb 2020
Haifa, Israel
+1
5.0 of 5 bubbles
Arrived on 2/2/2020 and still here for 7 nights. Room 5555. Receptionist gave us a friendly smile and are very helpful. Rooms are very clean, cleaners come everyday and are very friendly and do a good job. There is a kettle in the room with tea and coffee. Also the fridge is filled everyday with free drinks (all ultra inclusive) Also has a bathtub with free shampoo, Conditioner, body wash and body lotion. I noticed in some hotels, they are stingy about giving extra toilet paper, or shampoo, but the house maids are great in this hotel. I only wished there was a clothes hanger outside, to dry swimming suits etc.
Restaurant is quite big and has much food to choose from, chicken, lamb, beef, fish, even I noticed there are a few diet meals. Everything is clean and organized very well and the waiters are helpful.
Even the workers in the bar are great, you even have take aways. What I mean is, you can order coffee, nuts etc and tell them it’s a “Take way” They put it in carton cups and you can take it to the room or outside...Great! Near the beach, there is an area to sit, with a fridge full of cold drinks, also a kettle with tea and coffee, to help yourself. There is a kids area for the young ones. Also for teens, which has 4 PlayStations, 3 PCs, Pool, Chess, also cold drinks.
There is a fitness center ( but I never used it) Went swimming today, water was cold actually. Also there is a vitamin bar.
I must say, they are so friendly here and go out of their way to make everyone happy. We are realy pleased we choose this hotel. Thank you to the management and your wonderful workers. Keep up the good work.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ICGR, Konuk İlişkileri Müdürü at IC Hotels Santai Family Resort
Responded 5 Feb 2020
Dear Fatimah Isawi, We are glad that you are having a time in our hotel and would like to thank you for sharing your impressions with us. It is a real plaesure to read that you are satisfied with our service quality. For any requests during your remaining holiday our guest relation will serve you with a pleasure. Also you can get detailed informations about our hotel, the daily entertainment and much more in our brandnew IC Hotels application available for App Store and Android. We wish you a pleasant holiday! Kindest Regards, Sinan BÜYÜK IC Hotels CRM Department
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Catherine wrote a review Aug 2022
County Down, United Kingdom
+1
5.0 of 5 bubbles
My husband and 2 children visited this fantastic hotel from 29.7.22 to 5.8.22, we had the most enjoyable week. From the moment we arrived we were so pleasantly surprised at how stunning the resort is ,how clean it is and how friendly and helpful the staff are. It was our first time in Turkey and all inclusive and we couldn’t have chosen a better hotel. The pools are fantastic, we loved the aqua park, and mainly stayed at the pool closest to the pool bar, the bar staff are so lovely, Ahmet really looked after us, our fave drinks were the ic royal cocktail ( I miss it lol) and my kids loved the shrek Mocktail, our room was good cleaned everyday with fresh towels,only thing was could have done with bunk beds as hubby was in a single bed and me and kids in the large double but we were there literally for washing and sleeping as all day we had so much to do. The food was amazing,so much to choose from, lots of delicious salads meats cheese carvery deserts, best food ever tasted, snack bar was fab too , delicious baked potatoes and burgers, pasta, we were all in food heaven.ice cream stalls were great too , great choice and you get waffles at 4pm, my kids were in heaven 😀, beach was beautiful you walk directly onto it , we loved a dip at end of the day ,, cocktail bar around the corner from main pool bar has to be tried , the most delicious fancy cocktails ever.
Definitely try a Turkish bath. My hubby and I tried it for the first time was amazing and recommende it during the beginning of the holiday, wait for the guy who comes round the pool offering spa deals as he gets the best deal, kids club is fab too tho my kids are 11 and 9 and preferred the teen club which has computers. Pool table etc they used it from 10-11pm. The entertainment is fabulous. Live dance shows from 9pm to 10 then dj till 11, there’s a disco bar on from 11 but at that time we were shattered and went to our room as we tend to wake early have breakfast then out for morning swim for another full day. Our week went so quickly, we would definitely stay again but for 10 days next time,
Only caution I would give is avoid the photo man he took photos of my kids with parrot’s on their shoulder’s I was told to call any time as photos would be ready at 18pound for both, when I went to collect next day he was gunna charge 40 each for picture printed on a frame, when I explain it was normal prints at 9 each I wanted he said I was to pay 18 plus wait 3 days for them to be printed in belek town!! Which didn’t suit as they wouldn’t be ready for us on time due to returning home. And I repeated what he said in that they would be ready to call anytime. I couldn’t understand why he couldn’t print them in the shop so that was disappointing as was lovely prints of my kids all to waste ,, so only complaint was the photo man. We have plenty of our own family pics to cherish and look forward to one day returning to this beautiful hotel

😎❤️
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ICHotelsCRM, Konuk İlişkileri Müdürü at IC Hotels Santai Family Resort
Responded 8 Aug 2022
Dear Catherine, As a part of the IC Hotels Santai Family Resort we would like to thank you for taking your precious time to write such a positive review regarding your recent stay at our hotel. We are very glad to learn that overall you had a positive experience. Your comments regarding the spotless service and facilities and the high rating are the best compliments for us! We are happy to be part of a great memory of your trip and look forward to the pleasure to be your host again! Kindest regards, Irina Yılmaz CRM Department crm@ichotels.com.tr
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SophieCott wrote a review Sept 2022
Suffolk, United Kingdom
4.0 of 5 bubbles
We stayed for 1 week in August 2022. Arriving in the middle of the night, we were offered a room upgrade to a sea view room for £105. We decided to upgrade but when we woke up in the morning, our “sea view” was the roof of 2 of the restaurants.
I went to reception and they changed our room to a better view the next day.
After that, we were extremely impressed with the hotel, food and staff!! The cleanliness was excellent, staff always friendly and facilities were good! We are a family of 3 with 1 6 year old daughter. We spent over an hour every day visiting the on-site water park which was great fun! The silence pool looked relaxing but we decided to stay by the main pool so our daughter could play and talk with other kids.
We paid the €10 per person upgrade to eat at the a la carted and ate at the seafood twice and Italian once. We didn’t bother with the Mexican as people we spoke to weren’t very impressed and we have a fantastic Mexican where we live so didn’t want to be disappointed.
The selection of food and drinks was good. The coffee bar by the snack restaurant near the beach was fab for a nice iced caramel latte if you need your coffee fix!
Bottle beers at bars were Sol and Carlsberg. The on tap beer was a malt ale Turborg which my husband didn’t like.
One of the highlights of this hotel has to be the entertainment! Sometimes in the afternoon, you will walk down to the beach to find a huge bubble show for kids, one evening there were loads of Marvel characters and old fashioned fair games for kids! Our daughter was totally mesmorised by the evening shows! The majority was of a very high standard and we all enjoyed sitting in the open air being entertained!!
We chose to chill in the lobby bar some evenings as it was beautifully air conditioned as well as being beautifully furnished!! It was very hot when we were there in August!!
The only downside for me which is why I didn’t give my review 5 stars is the kids club. Although it is huge and near the pool and splash park, I was not comfortable with the safeguarding procedures. If you leave your child there to be supervised, they can run quite freely around the club in the same areas where lots of kids are with their parents! No-one seemed to know if kids were with their parents or being supervised! Again the activities were great so we decided to accompany our daughter to have face painting, baking etc but we didn’t leave her there without us. I did speak to a dad whose 5yr old has escaped!!
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Review collected in partnership with Jet2holidays
Date of stay: August 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ICHotelsCRM, Konuk İlişkileri Müdürü at IC Hotels Santai Family Resort
Responded 9 Sept 2022
Dear SophieCott, We are so glad to hear that as the IC Hotels we fulfilled your expectations and your stay in our hotel has caused you so many enthusiastic emotions! We wish you to know that our top priority is to maintain our superior quality approach, and your feedback is highly important in helping us to review our processes, procedures and services. We would like to information you that at the kids club we used for children alarm systems worn as wristband. When the child wants to leave from kids club, the bracelet starts ringing. However, in order to improve the quality of the service provided, we want to inform you that all your comments have been passed on to the responsible departments and senior management. We would be delighted to accommodate you again in one of IC Hotels. Best Regards, Irina Yılmaz IC Hotels CRM Department crm@ichotels.com.tr
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RTHALEX wrote a review Jul 2022
Paisley, United Kingdom
5.0 of 5 bubbles
We have just returned home from our 10 night stay at IC Santai. We would like to give special thanks to Baris (head of Guest Services) and the restaurant/bar manager. Both gentlemen went over and above for us to ensure we enjoyed our stay. They also ensured my 7 yr old had a birthday to remember. They couldn’t do enough for us, it was greatly appreciated. We would also like to give special thanks to the Kids club staff and the ladies at the Coffee Bar and waitresses beside the coffee bar. They were amazing with our 2 boys! They made their stay very special. The hotel really looks after families. It provides so many activities throughout the day and evening to keep
Both the adults and the kids entertained. The grounds are beautifully kept and the selection of swimming pools are great. I’d also like to thank the lady that serviced our room! She would place my little boys Toy story figurines about the room which delighted my little one not to mention the high standard of cleaning in the room.
I would highly recommend this hotel to all
And we will
Certainly return for another fabulous stay.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CRM CRM Department, Müşteri Hizmetleri / Ön Büro at IC Hotels Santai Family Resort
Responded 8 Jul 2022
Dear Guest, First of all, let us thank you for such sincere and positive feedback! We are so glad to hear that as the IC Hotels Santai Family Resort Team we fulfilled your expectations and your stay in our hotel has caused you so many enthusiastic emotions! We are happy that all the hard work and conscientiousness of our employees are reflected in the service offered, which you have so highly appreciated! We always try to find a personal approach to each client and satisfy their deepest desires. That is why we provide a wide spectrum of services and activities for all age categories of travelers. Thank you once again for your gracious feedback and highest marks, it’s the greatest motivation for all of our team. We wish your loyalty to our brand stays for many years and we definitely look forward to welcoming you and your loved ones back again in the near future! Kind regards, İrina Yılmaz İC Hotels CRM Department
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Chris S wrote a review Aug 2023
Stansted Mountfitchet, United Kingdom
5.0 of 5 bubbles
I'll keep my review brief, I've been to Belek & Side 7 times in the past 10 years and this is the first time I've written a review.

Overall I give the hotel 5 stars as we had a great time and thoroughly enjoyed our stay. There's always going to be a few cons at every hotel you stay at, but at this hotel, they were so minor, they're not even worth a mention.

The hotel grounds are huge and well maintained throughout, lots of greenery flowers etc. The pools are great and we never had a problem getting a sunbed, one day we went to the pool at 11am and still got beds which is normally unheard of in August plus there were always beds available on the beach. There's a grass area with lot's of deck chairs and gazebo's which is different and a really nice feature as you can also chill out here in the evening.

Loads of food options around the resort, you certainly won't go hungry, from having a coffee at the beach bar with excellent cookies, to having branded ice creams (Magnums, twisters etc), to waffles, gozleme, freshly made waffle's at 4pm and of course the main restaurant and the beach restaurant. To be honest, the main restaurant was busy, a bit chaotic and similar choice of food everyday however, having stayed at 6 other all inclusive resorts in Turkey, this is pretty normal and to be expected. The hotel offers 5 al la carte restaurants with a supplement per person ranging from 12 euros to 20 euros. We tried all 5 as we enjoy and prefer to be seated and have table service which is a nice experience as a family of 4. All the a la cartes are set in great locations and the food was superb. 8 course menu's at most of them, our favorite was the Asian - it seriously was like eating in a top Asian restaurant in London!

Drinks - this hotel offer by far the best drinks options of all the hotel we have stayed in. All the spirits are branded (Havana Club, Jack Daniels, Bailey's etc), the draught beer is Tuborg Gold which is absolutely fine, but what was unusual and a pleasant surprise is that they also have bottled beers which were Tuborg, Carlsberg and Sol. A bottle of Sol with a lime wedge in it went down perfect during the afternoon. The cocktail menu at the lobby bar is huge and fantastic and the bar staff really know how to make them properly. 10/10 here.

When we arrived we had a couple of small issues with our room, I went to Guest Relations the following morning and I was greeted by smiling happy staff. One rule I have is treat people with respect and they do what they can to help or solve any issues. A big shout out to Baris who solved the problem and made our holiday special!!
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ICHotelsCRM, Konuk İlişkileri Müdürü at IC Hotels Santai Family Resort
Responded 22 Aug 2023
Dear Chris S, As a part of the IC Hotels Santai Family Resort we would like to thank you for taking your precious time to write such a positive review regarding your recent stay at our hotel. We are very glad to learn that overall you had a positive experience. Your comments regarding the spotless service and facilities and the high rating are the best compliments for us! We ara very pleased to read that you enjoyed your stay with us and were very satisfied with the services . We really appreciate warm compliments about our staff, it is the greatest motivation for every one of us to maintain our standards and provide guests with the best service. We are happy to be part of a great memory of your trip and look forward to the pleasure to be your host again! Kindest regards, IC Hotels CRM Department crm@ichotels.com.tr
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Hayley wrote a review Nov 2022
+1
5.0 of 5 bubbles
This hotel was fantastic! It's the first time i've been on holiday where the pictures look the same as the actual reality.

It was quieter than we expected as it was the end of the season, but all facilities were still open. If you are looking to relax, this is the place and i expect there is more atmosphere when its busier.

There was plenty of choice for food and drinks, including some amazing cocktails. Everything tasted fresh and it was impossible to feel hungry! we visited two of the a la carte restaurants during our stay which was an extra 10 euros each per visit. This was worth the money and the food was excellent.
Shout out to the pool bar staff who went the extra mile and made our holiday!

The hotel wasn't too big - it was easy to get to the beach.

The pools were amazing, with three to choose from. We never had to worry about getting a lounger in the sun and often had the pool to ourselves.

A lot of the spa facilities were included so we enjoyed the sauna and steam rooms without being charged.

We took advantage of the hotel's photography service, which wasn't well advertised but we asked at reception. This was at an additional cost but gave us from great memories.

The staff were great and very friendly. We offered small tips for great service, but it was never expected.

The rooms were cleaned every day to a good standard.

Best bits:

Food and cocktails
Swimming with the fish in the sea
friendly staff

Points to know:

I wouldn't go here if you are allergic to cats as they are some resident cats there. They look healthy and are very friendly but would have been difficult for those with allergies. I love cats so this was a bonus for me but worth knowing.

The hotel is very clean but sometimes too clean. When dining we often found our drinks were cleared away in the time it took us to get some food. However, we would prefer this over a dirty table and appreciated that things needed to be kept clean.

As we went mid-November, it was quite cold at night, so be sure to pack something warm.

Overall, we had an amazing holiday and would go back in a heartbeat.
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Date of stay: November 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: we picked the non-pool view and it was a lovely view of the trees - actually nicer than the pool...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ICHotelsCRM, Konuk İlişkileri Müdürü at IC Hotels Santai Family Resort
Responded 17 Nov 2022
Dear Hayley, We were delighted to read your gracious feedback regarding your staying at IC Hotels Most of all we are so glad that you trusted your vacations to us and we were so happy to meet you here. Please kindly be assured that your comments have been shared with our management team and related departments as we are committed to making every vacation to a memorable one by means of offering quality service. We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in our hotel. Kindest regards, Irina Yılmaz IC Hotels CRM Department crm@ichotels.com.tr
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Esando D wrote a review Jul 2022
London, United Kingdom
5.0 of 5 bubbles
Just returned from IC Santai, and what an amazing holiday it was. We stayed for 10 days and each day was filled of fun and pure holiday bliss. Daily fun activities, premium drinks, great food selection at all meals, lots of events everyday for the kids, wide variety of premium ice creams, and amazing staff.
What made this holiday the best for our family, UNBELIEVABLE CUSTOMER SERVICE from ALL the staff!! At no point did We need to order drinks, because the staff ensured your glass was always topped up. Every staff had a smile on their face, no request was an issue, and they all went above and beyond to ensure that we were having a great time. The evening entertainment for everyone was always put on with thought and effort, outside, and lots of fun. It’s genuinely difficult to find fault with this resort, and if I was sensitive, I could say that other guest were sometimes noisy in the corridors with their kids early in the morning, but that happens when your in a family resort.
Ikan (you can, she can 😆) from the entertainment team who came to our sunbeds twice a day to check that we were ok and always asked if the kids needed anything. Ermin from the main restaurant who ensured our wine glasses were always full, at one point he even bought a bottle of wine on ice for us; Mesut from the pool bar, I cannot thank you enough for looking after us; and Ahmed who worked in different bars. When we arrived at the resort at 2am, tired with two crying kids, Ahmed was there with the biggest welcoming smile, drinks and nibbles for us, and ensured our stay was great from then on. Although we have mentioned these names, I would like to stress that every staff member we met, were incredible and made our stay a great experience.
To sum up, loved this holiday and will returning to IC Santai.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ICHotelsCRM, Konuk İlişkileri Müdürü at IC Hotels Santai Family Resort
Responded 7 Jul 2022
Dear Esando, First of all, let us thank you for such sincere and positive feedback! We are so glad to hear that as the IC Hotels Santai Family Resort eam we fulfilled your expectations again and your stay in our hotel has caused you so many enthusiastic emotions! We are happy that all the hard work and conscientiousness of our employees are reflected in the service offered, which you have so highly appreciated! We always try to find a personal approach to each client and satisfy their deepest desires. That is why we provide a wide spectrum of services and activities for all age categories of travelers. Thank you once again for your gracious feedback and highest marks, it’s the greatest motivation for all of our team. We wish your loyalty to our brand stays for many years and we definitely look forward to welcoming you and your loved ones back again in the near future! Best Regards, İrina Yılmaz IC Hotels CRM Department
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Sean Griffiths wrote a review Jun 2022
London, United Kingdom
5.0 of 5 bubbles
We stayed for a week arriving on 28th May 2022. We are a family of 13 with 4 generations. 8 Adults and 5 children ranging from 18 months to 9 yrs old.
On arrival we were checked in nice and quickly and driven to our room sin golf buggies which was a nice touch. We had a private transfer which I highly recommend.
We had 4 rooms; 2 Star swim up rooms and 2 Sun swim up rooms. These rooms were all of a great standard and direct access to the lake pool which meant we could also use the lake clubhouse which was really nice. The food at all the restaurants was varied and really nice. The service from all the staff was excellent, but a special mention to Ahmet who really looked after us all in the lobby bar, he always had a smile and nothing was too much trouble for him. Entertainment really good as are the pools and slides.
Would definitely recommend this hotel to anyone especially families.

Cannot wait to go back sometime soon.

Sean from Blackpool
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Date of stay: May 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Swim up rooms highly recommended
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LeylaKaraIC, Konuk İlişkileri Müdürü at IC Hotels Santai Family Resort
Responded 6 Jun 2022
Dear Sean Griffiths, We would like to express our gratitude for your detailed and very pleasant review at Tripadvisor page. Our team members will be very happy to learn that their efforts were able to make your holiday an amazing one. Thank you for your kind words about our services and facilities, rooms, food and drinks. It will be always a great pleasure for us to welcome and serve you at IC Hotels Santai Family Resort. Please, do not hesitate to contact us for any of your future requests. Kind Regards, IC Hotels CRM Department crm@ichotels.com.tr
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Answer from IC Hotels
Antalya, Türkiye7 contributions5 helpful votes
Уважаемая Регина Б, От лица всего коллектива IC Hotels благодарим Вас за проявленный интерес к IC Hotels Santai Family Resort. Хотим сообщить Вам, что крытый бассейн, детский, взрослый бассейн с горками (горки работают взависимости от погодных условий ), официально подогрев бассейнов с 01 Ноября, но взависимости от погодных условий могут быть внесены изменения. С более подробной информацией о бассейнах можете ознакомиться на официальном сайте IC Hotels, в разделе Factsheet. С нетерпением ждем возможности приветствовать вас в IC Hotels. С Уважением, IC Hotels CRM Department
Answer from IC Hotels
Antalya, Türkiye7 contributions5 helpful votes
Добрый день, Уважаемая Екатерина К, От лица всего коллектива IC Hotels благодарим вас за проявленный инетерс к IC Hotels Santai Family Resort. Хотим сообщить Вам, что тренажерный зал начинает работать в 8 утра. С нетерпением ждем возможности приветсивовать Вас в IC Hotels. С Уважением, IC Hotels CRM Department
Answer from IC Hotels
Antalya, Türkiye7 contributions5 helpful votes
Dear Stephanie R, First of all on behalf of IC Hotels we thank your for interesting IC Hotels Santai Family Resort. We would like to inform your that is it normal, that a la carte restaurant is a charge, because we have individual service, special cheif menu and your pay only for reservations, your dosen't payed for the food. It would be a pleasure for us looking forward to welcoming your in IC Hotels. Best Regards, IC Hotels CRM Department
Answer from IC Hotels
Antalya, Türkiye7 contributions5 helpful votes
Уважаемая Ольга, добрый день! От лица всего коллектива IC Hotels благодарим Вас, что снова планируете свой отдых в IC Hotels Santai Family Resort. Хотим сообщить Вам, что для повторных гостей отель предоставляет привилегии, для того чтобы сообщить вам какие привилегии вы имеете, пожалуйста напишите нам на элек.адрес crm @ ichotels. com. tr - адрес указывайте без пробелов, а также укажите данные на кого было оформлено бронирование и мы вам предоставим более подробную информацию о привилегиях. Также трансфер из аэропорта вы можете заказать и стоимость из аэропорта в отель составляет 45 Евро. По любым вопросам и пожеланиям можете связаться с нами. С нетерпением ждем возможности приветствовать вас в IC Hotels. С Уважением, IC Hotels CRM Department
Answer from IC Hotels
Antalya, Türkiye7 contributions5 helpful votes
Dear Guests, First of all, on behalf of IC Hotels we thank you for the interest to IC Hotels Santai Family Resort. We have 5 A La Carte Restaurants, below you will find all the necessary information. All the Restaurants needs a reservation in advance and it works just for dinner. Be informed that 5 A La Carter Restaurant are chargeable. - Olivo Italian Restaurant - 15 Euro per persons. - Mexicana Restaurant - 12 Euro per persons. - Umami Asian Restaurant - 20 Euro per persons. - Fish Restaurant - 12 Euro per persons. - Turkish Restaurant - 12 Euro per persons. For reservation to A La Carte Restaurants please contact Guest Relation Service. Hope to have informed you and we are looking forward to welcoming you of our IC Hotels. Best Regards, IC Hotels CRM Department
Gunel M wrote a tip Jun 2024
1 contribution1 helpful vote
1.0 of 5 bubbles
"It was a very bad hotel. Children got sick from the pool. We stayed in the hospital for 7 days. The hospital was very very expensive. "
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Nadine A wrote a tip Jun 2024
7 contributions
4.0 of 5 bubbles
"The taxi by apps dose not work here .. only by reservation from reception"
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Lindsey W wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"Like most hotels the on site shop is extremely expensive and there isn’t any supermarkets within walking distance, so travel prepared. "
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Linda S wrote a tip May 2024
3 contributions
5.0 of 5 bubbles
"None it was amazing"
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Agne Z wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Pleeeeeaaase leave tips for staff! It's hard economical situation right now and they try so hard, they are so sweat and professional! "
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Not the right property for you?
There are more places to choose from in the Belek area.
PRICE RANGE
€177 - €469 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ic hotel belek, ic santai
LOCATION
TürkiyeTurkish Mediterranean CoastAntalya ProvinceSerik DistrictBelek
NUMBER OF ROOMS
510
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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IC HOTELS SANTAI FAMILY RESORT - UPDATED 2024 Hotel Reviews & Price Comparison (Belek, Türkiye) - Tripadvisor

Frequently Asked Questions about IC Hotels Santai Family Resort
Which popular attractions are close to IC Hotels Santai Family Resort?
Nearby attractions include The Land of Legends Theme Park (1.9 km), The Land of Legends Shopping Avenue (2.3 km), and Belek Town Mosque (6.1 km).
What are some of the property amenities at IC Hotels Santai Family Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at IC Hotels Santai Family Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at IC Hotels Santai Family Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at IC Hotels Santai Family Resort?
Yes, free parking is available to guests.
What are some restaurants close to IC Hotels Santai Family Resort?
Conveniently located restaurants include Piazzetta italiana, Mykorini, and Ava Restaurant.
Are there opportunities to exercise at IC Hotels Santai Family Resort?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does IC Hotels Santai Family Resort have airport transportation?
Yes, IC Hotels Santai Family Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at IC Hotels Santai Family Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does IC Hotels Santai Family Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at IC Hotels Santai Family Resort?
The staff speaks multiple languages, including English, German, Russian, and Turkish.
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