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The Phantom Forest Eco-Reserve

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#12 of 29 Hotels in Knysna
Certificate of Excellence
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318 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Belfast, Northern Ireland
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 July 2016

We stayed (a family of five) for two nights in mid-July and wished we had booked a third night. A minivan came to collect us within minutes of arrival and Gerald checked us in very quickly showing us to our suites. We had been upgraded as part of Phantom's winter warmer packages, which included an hour-long massage for each of... More 

Helpful?
2 Thank supercritical
PhantomForest, Guest Relations Manager at The Phantom Forest Eco-Reserve, responded to this review

Thank you for your detailed review of our beautiful lodge overlooking the Knysna estuary! We look forward to hosting you once again in the future! More 

McGregor, South Africa
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 June 2016

My husband book this establishment for a nice romantic get-away. We were so excited, but was disappointed in more way than one. The pick up in the parking area was "polite", no warm welcome. Check in was ok, the room was so romantic until we wanted to go for a snooze and it looked as someone else had a snooze... More 

Helpful?
1 Thank Rachelle A
London, Canada
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 June 2016

My husband and I stayed here for the first stretch of our honeymoon. This hotel is breathtaking! We stayed in an Upper Tree Camp Suite. The suite was spacious and beautiful. It was very secluded. We utilized the tub on the deck everyday. The bed was comfortable. The staff made us feel extra special by giving us a bottle of... More 

Helpful?
1 Thank karleeanne00
PhantomForest, Guest Relations Manager at The Phantom Forest Eco-Reserve, responded to this review

Thank you for your review on Phantom Forest in Knysna. It is so delightful to get such positive feedback and to know that you and your husband enjoyed your time in our lodge. We look forward to hosting you once again in the future and to share our beautiful forest with you! More 

Channahon, Illinois
Level Contributor
4 reviews
Reviewed 29 May 2016

The Phantom Forest easily goes down as our biggest regret of the trip, as we did not get enough time to really enjoy the experience. We arrived just at dusk and left before dawn, but the hours that we spent there were amazing. The staff, the food, the rooms... all top notch. We definitely wish we would have planned our... More 

Review collected in partnership with this hotel

Helpful?
Thank Mark S
PhantomForest, Guest Relations Manager at The Phantom Forest Eco-Reserve, responded to this review

Thank you for your review on Phantom Forest, and we share in your regret as when all our guests leave. You certainly do need as much time possible, to enjoy everything Phantom Forest as well as Knysna has to offer. We look forward to hopefully hosting you once again on your return to South Africa. More 

Bend, Oregon
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 May 2016

There is nothing not to love about this place! The view, the food, the rooms, the setting. It's all great. We stayed in the Upper Tree Camp. It's a bit of a walk from the main area, but all on boardwalks and very pleasant. Do not miss the opportunity to have dinner there. We ate there twice (menu changes daily)... More 

Review collected in partnership with this hotel

Helpful?
Thank Susanna727
PhantomForest, Guest Relations Manager at The Phantom Forest Eco-Reserve, responded to this review

Thank you for your review on Phantom Forest. Its this kind of feedback that we really appreciate, knowing that we are leaving awesome memories made in our beautiful forest. We look forward to hosting you once again in the future. More 

Port Elizabeth, South Africa
1 review
Reviewed 29 May 2016

Service great. Staff great, friendly and on their game. We had a wonderful weekend. Indigenous forest in Knysna teeming with animals, loeries all over and monkeys keeping an eye on one from the tree tops as one walks to one's cabin through the forest on a boardwalk. Room was 3 to 4 star log cabin but romantic, placed amongst the... More 

Review collected in partnership with this hotel

Helpful?
Thank WayneFrank
PhantomForest, Guest Relations Manager at The Phantom Forest Eco-Reserve, responded to this review

Thank you for your review on Phantom Forest in Knysna. So glad that our "forest friends" kept a beady eye on your movements. We do regret that our Boma restaurant didn't have the WOW effect to which it is really well known, but hopefully we can host you once again in the future and show you the best that our... More 

Granada, Spain
Level Contributor
271 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed 8 May 2016

I won't reiterate all the features that other reviewers have mentioned - the jungle, the "log cabins", the ambience, the attention to detail. I echo anything positive that has been written. We had a wonderful 2 nights in our superior suite - snug as a bug with underfloor heating, electric blankets and charming understated lighting. The mega surprise was the... More 

Helpful?
Thank IntrepidHector
PhantomForest, Guest Relations Manager at The Phantom Forest Eco-Reserve, responded to this review

Thank you for your positive feedback and review on Phantom Forest in Knysna. We can only but share with you our mutual love of coffee with the assurance that we are working on supplying our suites with the finest filter coffee in the future! We look forward to hosting you once again when you return to the beautiful town of... More 

Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 May 2016 via mobile

We arrived here after sunset as this was the time communicated to us, 6:30pm. So the sun had set, walking along poorly lit pathways with many trees was a bit daunting. Some courses were memorable, pity the soup was neither cold nor hot. Worst chocolate fondant ever. The waiters were mechanistic in their service and lacked a friendly attitude. We... More 

Helpful?
Thank Melissa B
PhantomForest, Guest Relations Manager at The Phantom Forest Eco-Reserve, responded to this review

Thank you for your your review on our Boma restaurant. We regret that you didn't have the amazing Phantom Forest experience that we have become so well known for and that your concerns weren't taken up with our executive chef on the night of your dinner. Hopefully we can host you once again in the future and treat you with... More 

Dubai, United Arab Emirates
1 review
Reviewed 2 May 2016

This place is stunning. We stayed in a tree hut suite for 2 nights as part of our honeymoon - it really feels far away and very relaxed. Staff is very friendly and helpful, food approach is ambitious - quality of dinner was ok'ish.

Review collected in partnership with this hotel

Helpful?
Thank remco511
PhantomForest, Guest Relations Manager at The Phantom Forest Eco-Reserve, responded to this review

Thank you for your review on Phantom Forest Eco-Reserve in Knysna. We just regret that dinner didn't have the usual "wow" 'effect to which we have become so loved by travellers in the past eighteen years. Hopefully we can host you once again in the future and showcase to you the best our Boma restaurant has to offer! More 

St.Gallen
Level Contributor
151 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 6 April 2016

We stayed here for two nights - an awesome experience! Excellent service, extraordinary food, very friendly staff and a setting that is truly unique! A great place to relaxe, take a walk into the wild and make an excursion into Knysna! No wifi in the room is a blessing and being a way from the mainstream adds to the wellbeing.

Helpful?
Thank Anthony W
PhantomForest, Guest Relations Manager at The Phantom Forest Eco-Reserve, responded to this review

Thank you for your review on Phantom Forest. We are delighted that you felt the "better connection" in our beautiful forest without a wi-fi connection! We look forward to hosting you once again in the future! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Spa
  • Free Breakfast
Things to do
  • Pool
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
The award winning Phantom Forest lodge and boma restaurant is situated in a private reserve on the Knysna River estuary, a magnificent setting of indigenous forest, fynbos and estuarine wetland. Designed to create only the lightest footprint , Phantom Forest offers superb luxury in complete harmony with nature. Accommodation consists of fourteen evocative "tree suites", perfectly integrated into the forest. Nature lovers can explore the reserve via forest and fynbos trails or canoe trips along the river. The Boma restaurant offers international cuisine served in the classic style while the body boma wellness spa provides a range of natural treatments. ... more   less 

Additional Information about The Phantom Forest Eco-Reserve

Address: 27 Phantom River Street, Knysna 6571, South Africa
Region: South Africa > Western Cape > Knysna
Price Range: €259 - €355 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Phantom Forest Eco-Reserve 5*
Number of rooms: 14
Reservation Options:
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Also Known As:
The Phantom Forest Eco-Reserve Hotel Knysna
Phantom Forest Eco Reserve Knysna
Hotel Style:
#2 Spa Hotel in Knysna
#7 Romantic Hotel in Knysna
#10 Luxury Hotel in Knysna
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Questions & Answers

Here's what travellers have asked, with answers from The Phantom Forest Eco-Reserve staff and other travellers.
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Questions? Get answers from The Phantom Forest Eco-Reserve staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Go for the Moroccan Tree Suites - magical!”
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