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Southern Sun Waterfront Cape Town

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Southern Sun Waterfront Cape Town
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1,694 Reviews from our TripAdvisor Community

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Showing 1,500: English reviews
Sao Paulo
Reviewed yesterday NEWvia mobile

Little disappointed with this hotel, service simply average and you can realized that there is many staff working there, manager they don't show up , some times say just hello during the entrance. Too much bureaucracy at the reception, many papers and signatures for everything. The employees from concierge could help little bit more, lack of management. Transfer is worthwhile...

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Helpful?
Thank AlejandroGeis
Johannesburg, South Africa
Reviewed 2 days ago NEW

Convenient Location Great Service and hospitable staff Rooms are comfortable and provide for your needs Welcoming Hotel Manager as well Food is excellent, been staying at the hotel for 3 years now and for my last 2 stays I tried the dinner buffet. Good value for money though the price has gone up. Suggest they drop back to R200. Good...

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank 371vikashp
Durban, South Africa
Reviewed 2 days ago NEW

the hotel staff was welcoming on arrival and my son enjoyed the sweet choice at reception which he never experienced before. the staff was always trying to make our stay easy and comfortable. the security outside wher also helpful when asking directions etc.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Rungiah N
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Rungiah N, Thank you for your feedback We are really pleased that both you and your son enjoyed our welcome at the hotel as well as the overall helpfulness of our team It was a pleasure having you stay with us and we look forward to welcoming you back soon Warm regards JEFF ROSENBERG General Manager

Broadbeach, Australia
Reviewed 4 days ago NEW

Good, clean and splendid Southern Sun hospitality. Not quite at the Waterfront though. Very pleasant staff at every corner. Very eager to help. Restaurants and pool area were constantly being cleaned. Check-in was pleasant and easy. Bags were brought up pretty quick. Room was clean and well presented. Not very big but comfortable enough with 2 double beds. Very good...

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Helpful?
Thank RickyB_DBN
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear RickyB_DBN, Thank you for your very comprehensive feedback We are delighted that you enjoyed your stay and that you found our staff and services to your full satisfaction Warm regards JEFF ROSENBERG General Manager

Johannesburg, South Africa
Reviewed 4 days ago NEW

Hotel was well located and rooms and bathroooms were thoroughly cleaned. Rooms where a bit small though. The Employees at check in and general employees were very friendly and helpful. The only negative about the trip was the breakfast. We were told breakfast was Halaal friendly and there was a seperate vegetarian pan for eggs. We however has experience one...

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank fiont634
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear fiont634, Thank you for your feedback Whilst we are very pleased that you enjoyed our hotel , we take note of your comment regarding the incident during breakfast one morning. Please rest assured that we will ensure that this does not recur , going forward. Warm regards JEFF ROSENBERG General Manager

Cape Town, South Africa
Reviewed 4 days ago NEW

The efficiency, friendliness and helpfulness of staff are amazing. The facilities, in room dining restaurant, food delicious and value for money. The comfort of the room excellent. I would recommend this hotel any day.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Arlena R
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Ariena R, Thank you for your positive comments following your recent stay with us We are delighted that you enjoyed all of our facilities and that you would be happy to recommend our hotel - thank you Warm regards JEFF ROSENBERG General Manager

Dublin, Ireland
Reviewed 5 days ago NEWvia mobile

Great hotel. Fantastic staff ++. Great location, 7 minute safe walk to V&A. Good gym. But it was peak season, hotel full and we got a crap dark small room on the 1st floor opposite the housekeeping office with noisy plumbing and busy hallway looking at motor way.

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Helpful?
Thank BerEng82
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear BerEng82, Thank you for your feedback Whilst we are pleased that you enjoyed the staff & hotel - we are disappointed that, as a result of it being peak season , that you weren't allocated a room that was to your satisfaction We trust that this didn't take away the enjoyment of being in Cape Town in the Summer...

South Africa
Reviewed 6 days ago NEW

I definitely recommend this hotel , service was excellent staff was friendly and very well located. The check in and check out process is done swiftly , room service on point on the whole a very pleasant stay

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank hafiezaa
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear hafiezaa, Thank you for your feedback following your recent stay with us We are pleased that you found all of our services to your satisfaction and that you are happy to recommend our hotel Warm regards JEFF ROSENBERG General Manager

Pretoria, South Africa
Reviewed 6 days ago NEW

The hotel is family friendly with activities for kids and has a good location. I found the shuttle service to the V&A Waterfront very convenient. The food is not bad though I found the in-dining menu very limited.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank frankmR8671FJ
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear frankmR8671FJ, Thank you for your feedback We are pleased that you enjoyed your stay and we look forward to welcoming you back soon Warm regards JEFF ROSENBERG General Manager

Durban, South Africa
Reviewed 1 week ago NEW

Very good guest relations manager. Excellent service. Really enjoyed the stay. Breakfast was superb. Rooms were clean. View was magnificent. Will definitely return to the hotel. Location is convenient.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank 197imraanb
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear 197imraanb, Thank you for taking the time to advise us of your experience during your recent stay with us We are pleased that you enjoyed our service and facilities, as well as the good attention from our Guest Relations Manager Warm regards JEFF ROSENBERG General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 

Additional Information about Southern Sun Waterfront Cape Town

Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: €140 - €265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity and TripOnline SA so you can book your Southern Sun Waterfront Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa
Hotel Style:
#15 Spa Hotel in Cape Town Central
#25 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Southern Sun Waterfront Cape Town staff and other travellers.
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Questions? Get answers from Southern Sun Waterfront Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good view from the rooms”
 of 5 bubbles 197rayl, 8 Jan 2017 | Read review
“Rooms higher up give a better view of the city”
 of 5 bubbles MakweM, 29 Dec 2016 | Read review
“All the rooms are a nice size.”
 of 5 bubbles lindsayw747, 30 Nov 2016 | Read review
“The internet put me off, I'm not sure any TripAdvisor users would find this friendly”
 of 5 bubbles findshirley, 20 Nov 2016 | Read review
“Try and get a room with views of Waterfont”
 of 5 bubbles alastrequestgrimbo, 13 Nov 2016 | Read review
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