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Protea Hotel Fire & Ice! by Marriott Cape Town

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Protea Hotel Fire & Ice! by Marriott Cape Town
Protea Hotel Fire & Ice! by Marriott Cape Town
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962 Reviews from our TripAdvisor Community

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Showing 810: English reviews
Start your review of Protea Hotel Fire & Ice! by Marriott Cape Town
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Kokhav Yair
Reviewed 2 weeks ago

Protea Fire & Ice Hotel has an excellent location in the center of Cape Town, from where we travelled and explored the stunning surroundings of this marvelous city, as well as the city itself. Our group stayed at this large hotel for three days. The rooms were spacious, modern, well equipped with all necessary facilities and from our particular room...

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Helpful?
Thank Yehuda70
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Yehuda70 Thank you for staying with us and for sharing your review! We wish you safe travels and look forward to welcome you back with us again! I hope you had enough time to explore and experience all Cape Town has to offer! Yours always Janneman

Shoreview, Minnesota
Reviewed 2 weeks ago via mobile

Registration, staff and service were top notch, with clean, well serviced contemporary styled rooms. I loved the outdoor bar /restaurant area on the 1st floor (2nd floor per American numbering). A breakfast buffet was included in our stay which had a variety of options to suit every diet. There is also a Malt Shop which I hear is fantastic. Nightlife...

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Helpful?
Thank DebfraMN
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear DebfraMN Thank you very much for staying for us! We wish you safe travels and we look forward to welcome you back soon! Yours always Janneman

Reviewed 3 weeks ago via mobile

I called on 16th Feb. to book dinner for two for Friday, 17th Feb. Dietary Requirements-Gluten intolerence. Called back on 17th to confirm booking and to advise that it is also a Birthday Celebration for my special visitor from JHB. Parked in the parking garage and got lost and landed in staff lift. Signs were not clear at the section...

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Helpful?
Thank Canigothereornot
MelissaGabriel, Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Canigothereornot Thank you for taking the time sharing your feedback with us regarding your recent visit at the Protea Hotel Fire & Ice Cape Town. As we pride ourselves on delivering a memorable hotel experience, we have unfortunately fallen short of our goal. Please accept our sincere apology for not meeting or exceeding your expectations particularly regarding our Food...

Knutsford, United Kingdom
Reviewed 3 weeks ago

Business trip accompanied by my wife. Our check in was a little tedious after a long flight, but the staff were so courteous that this is forgiven! The public rooms were fine with a great bar staff and comfortable seating complete with an area for playing (provided) games - chess, backgammon. The lifts were being refurbished so the two working...

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Helpful?
Thank MGF03
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear MGF03 Thank you for staying with us and for the compliments to my TEAM - they are always trying to provide the best guest service. I wish you sage travels and we look forward to welcome you back. Yours always Janneman

Kolkata
Reviewed 4 weeks ago

Nicely located hotel close to the central district of the city. The service was very nice and people very courteous. The breakfast buffet had a wide range of choice. Even the food menu was nice. The view from some of the rooms is very good.

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Helpful?
Thank ImranVora
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear ImranVora Thank you for staying with us! I am so glad you had a great time in Cape Town exploring and experiencing our city - we wish you safe travels and we look forward to welcome you back! Yours always Janneman

Cape Town Central, South Africa
Reviewed 4 weeks ago

We had a conference at this venue. I found the staff extremely standoff-ish and rude. Every time I went to the bar to order the same cool drink, the price changed, when I queried this, the staff would shrug their shoulders and print out a receipt, for the exact same drink but at a different price (strange!). They also thought...

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Helpful?
Thank Melj234
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Melj234 I am very concerned about your experience at my hotel and would like to make contact with you. Please contact me Kind Regards Janneman

Banbury, United Kingdom
Reviewed 4 weeks ago via mobile

1st time at this hotel, which is very quirky with its flame patterned carpet to its Blue ice bar and the lift enter if your dare. (Quirky I said not dangerous) My room was on the 4th floor, compact but very practical and very clean. The view was of table mountain, which something special to wake up to. The bed...

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Helpful?
Thank TrickyDickie72
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear richardivins THANK YOU for staying with us and I am glad you had a great stay and time to explore Cape Town - we wish you many more awesome adventures and look forward to welcome you back! Yours always Janneman

New York City, New York
Reviewed 14 February 2017

Stayed at this hotel for 2 nights. Its a modern hotel and was undergoing some renovations during our stay. The check out and restuarant staff were very friendly. Couldn't do too much to help. However, my first experience during check-in was unpleasant to say the least. The lady at the front desk was unfriendly, did not listen to anyone in...

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Helpful?
Thank CeeT25
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear CeeT25 Thank you for staying with us and for sharing your compliments and concerns. I will communicate them to the TEAM - we have a communal table in the social spaces if you need to do some work or have a quick meeting. We look forward to welcome you back soon. Wishing you safe travels Janneman

Reviewed 14 February 2017 via mobile

I visited protea fire an ice on Sat evening, the waiter Skorro was exceptionally helpful. Patience and knowledgeable. He has this vibey energy that is rare in the service industry these days. The food was great in presentation. The chicken sliders are a must have. U can even mix the sliders up as u get 3, so chicken lamb an...

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Helpful?
Thank shana c
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear shana c Thank you for joining us for our famous burgers and milkshakes! Your compliments are appreciated and I will share with the TEAM! Looking forward to welcome you back again! Yours always Janneman

Reviewed 11 February 2017 via mobile

Everything was good.Modern rooms with interesting decor.Nice area where hotel is with shopping mall just next to and lots of restaurants.Food in hotel is really really good with nice bar and sitting outside area.Only downside is the gym which is very poor. Enjoyed my stay.

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Helpful?
Thank Simeunovic A
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Simeunovic A Thank you for staying with us and we wish you great travels! Yours always Janneman

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
From the moment you step into the lobby of this edgy Tamboerskloof, Cape Town Hotel, you will be greeted by the welcoming sounds of deep house lounge beats and immersed into a world of best GUEST service known to mankind. This ultra-chic hotel is ideally situated in the heart of Cape Town and is a mere 5 minutes from the V&A Waterfront. Set within walking distance of tourist attractions such as the hip night life of Long Street as well as 15 minutes from Cape Town's famous beaches, Camps Bay and Clifton. Mingle with fellow GUESTS and locals at the renowned Communal Table, or enjoy our crisp glass bar, a coffee brewery by day and party ticket by night featuring signature milkshakes and cocktails. Our snug yet sexy rooms are modern and trendy and features all the bells and whistles needed to ensure the comfiest stay. Your cheeky bedroom, ranging from 18 m² - 23 m² (remember that saying about dynamite?) comes standard with the most comfortable king size beds and is the base from which you can explore our slick social spaces and beautiful Mother City This is Protea Hotel Fire & Ice! Cape Town, Cape Town's Hottest Place to Chill. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Cape Town

Address: New Church Street, Cape Town Central 8018, South Africa (Formerly Extreme Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: €101 - €222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Cape Town 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Travelocity, Marriott, Cheap Tickets, Hotels.com, Priceline, Agoda, TripOnline SA and HotelQuickly so you can book your Protea Hotel Fire & Ice! by Marriott Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Cape Town
Protea Hotel Fire & Ice! By Marriott Cape Town South Africa
Protea Hotel Cape Town
Extreme Hotel Cape Town
Hotel Style:
#27 Spa Hotel in Cape Town Central
#62 Luxury Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Cape Town staff and other travellers.
15 questions
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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Cape Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get an even numbered room for a quieter experience.”
 of 5 bubbles MGF03, 28 Feb 2017 | Read review
“Maybe ask before the time the size of the rooms. A bit cramped in here. Think the bigger rooms come with a very pricey price tag ;)”
 of 5 bubbles Harmony_SkinClinic, 4 Feb 2017 | Read review
“226 has a shower in the middle of the room. 201 has a leaky shower that will flood your room.”
 of 5 bubbles 270lacyw, 8 Jan 2017 | Read review
“Exec suite in the adjacent building, high floor”
  • One of the 2 bedrooms in Exec Suite 4
  • Stairs leading to the 2nd floor bedroom
  • Shower and vanity in the bedroom
  • Living room in exec suite 4, leading to the bedroom
  • Living and dining area in the exec suite 4
 of 5 bubbles Texas06, 8 Dec 2016 | Read review
“Avoid room right above the pool on the 1st floor.”
 of 5 bubbles kimeram, 29 Nov 2016 | Read review
5 of 5