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Protea Hotel Fire & Ice! by Marriott Cape Town

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Protea Hotel Fire & Ice! by Marriott Cape Town
Protea Hotel Fire & Ice! by Marriott Cape Town
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954 Reviews from our TripAdvisor Community

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Showing 804: English reviews
Banbury, United Kingdom
Reviewed yesterday NEWvia mobile

1st time at this hotel, which is very quirky with its flame patterned carpet to its Blue ice bar and the lift enter if your dare. (Quirky I said not dangerous) My room was on the 4th floor, compact but very practical and very clean. The view was of table mountain, which something special to wake up to. The bed...

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Helpful?
Thank richardivins
New York City, New York
Reviewed 6 days ago NEW

Stayed at this hotel for 2 nights. Its a modern hotel and was undergoing some renovations during our stay. The check out and restuarant staff were very friendly. Couldn't do too much to help. However, my first experience during check-in was unpleasant to say the least. The lady at the front desk was unfriendly, did not listen to anyone in...

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Helpful?
Thank CeeT25
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear CeeT25 Thank you for staying with us and for sharing your compliments and concerns. I will communicate them to the TEAM - we have a communal table in the social spaces if you need to do some work or have a quick meeting. We look forward to welcome you back soon. Wishing you safe travels Janneman

Reviewed 6 days ago NEWvia mobile

I visited protea fire an ice on Sat evening, the waiter Skorro was exceptionally helpful. Patience and knowledgeable. He has this vibey energy that is rare in the service industry these days. The food was great in presentation. The chicken sliders are a must have. U can even mix the sliders up as u get 3, so chicken lamb an...

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Helpful?
Thank shana c
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear shana c Thank you for joining us for our famous burgers and milkshakes! Your compliments are appreciated and I will share with the TEAM! Looking forward to welcome you back again! Yours always Janneman

Reviewed 1 week ago via mobile

Everything was good.Modern rooms with interesting decor.Nice area where hotel is with shopping mall just next to and lots of restaurants.Food in hotel is really really good with nice bar and sitting outside area.Only downside is the gym which is very poor. Enjoyed my stay.

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Helpful?
Thank Simeunovic A
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Simeunovic A Thank you for staying with us and we wish you great travels! Yours always Janneman

Reviewed 1 week ago via mobile

This was my first visit to the Protea Fire & Ice. I was pleasantly suprized. The hotel is decorated in a modern genre. The hotel is clean and neat and professionally managed. The food was of a very high standard. I will most definitely be back.

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Helpful?
Thank Clinton C
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Clinton C Thank you for the great compliment - I am sharing this with my TEAM to motivate them to always try their best! I hope you tried a milkshake while you were here - there are 38 bespoke flavours! Yours always Janneman

Grabouw, South Africa
Reviewed 2 weeks ago

Very helpful frontdesk ladies (exceptional😉). Thumbs up and keep the great work up. Mmm the rooms might need some attention. Super small for the price and reading lights not working, very poor quality tv and attention to detail is lacking (menu's falling apart). Nice view though

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Helpful?
Thank Harmony_SkinClinic
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Harmony_SkinClinic Thank you for staying with us and for the compliment to my front office team! I will share with them. I will make sure our facilities team pays extra attention to the rooms. Thank you for staying with us and looking forward to welcome you back! Yours always Janneman

Cape Town, South Africa
Reviewed 2 weeks ago via mobile

Attended a function at the one of the venues... lovely view from the deck I liked the feel of the Hotel, everything seemed well organised and food was presented in good time. I do feel that staff might be lacking basic customer services principles especially for a hotel of your calibre. After waiting to be acknowledged I asked the front...

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Helpful?
Thank ladding
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear ladding Pease accept our apologies for the confusion with the above - we will make sure that the STAFF receives the training as per your suggestion. Make some time and come enjoy our burgers and milkshakes - they are awesome! Yours always Janneman

Vancouver, Canada
Reviewed 2 weeks ago

Staff are first class and attentive. The door man after our first day addressed us by name with a huge smile! Our room had a great view of Table Mountain and as this was our first visit to Cape Town it was a treat to see the clouds fall over it in such a beautiful way. Restaurant was good -...

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Helpful?
Thank ReluctantReviews
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear ReluctantReviews Thank you for staying with us and I hope you had enough time to explore and experience Cape Town! Wishing you safe travels and looking forward to welcome you back. Yours always Janneman

Western Cape, South Africa
Reviewed 3 weeks ago

We visited especially for their milkshakes, which was awesome as usual. Wonderful variety on extensive milkshake menu! Second visit - milkshakes never disappoints. Friendly and cheerful waiter. A lovely Sunday afternoon outing!

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Helpful?
Thank 878marlene
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear 878marlene, Thank you for your great feedback. We are so glad you enjoyed visiting us again and enjoyed our milkshakes, we look forward to welcoming you back in the near future. Yours Truly Janneman

Oslo, Norway
Reviewed 3 weeks ago

This hotel looks like an old factory. Inside it is not much better, it needs refurbishment with taste. The thing I appreciated most is the location, right outside the busy city center. The restaurant is ok, so was our room.

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Helpful?
Thank phidas34
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear phidas34 Thank you for staying with us - the hotel does have a great location and makes is perfect to explore and experience Cape Town. Easy access to the City, Table Mountain and Camps Bay! Wishing you safe travels and look forward to welcome you back. Yours always Janneman

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
From the moment you step into the lobby of this edgy Tamboerskloof, Cape Town Hotel, you will be greeted by the welcoming sounds of deep house lounge beats and immersed into a world of best GUEST service known to mankind. This ultra-chic hotel is ideally situated in the heart of Cape Town and is a mere 5 minutes from the V&A Waterfront. Set within walking distance of tourist attractions such as the hip night life of Long Street as well as 15 minutes from Cape Town's famous beaches, Camps Bay and Clifton. Mingle with fellow GUESTS and locals at the renowned Communal Table, or enjoy our crisp glass bar, a coffee brewery by day and party ticket by night featuring signature milkshakes and cocktails. Our snug yet sexy rooms are modern and trendy and features all the bells and whistles needed to ensure the comfiest stay. Your cheeky bedroom, ranging from 18 m² - 23 m² (remember that saying about dynamite?) comes standard with the most comfortable king size beds and is the base from which you can explore our slick social spaces and beautiful Mother City This is Protea Hotel Fire & Ice! Cape Town, Cape Town's Hottest Place to Chill. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Cape Town

Address: New Church Street, Cape Town Central 8018, South Africa (Formerly Extreme Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: €106 - €212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Cape Town 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Travelocity, Cheap Tickets and Marriott so you can book your Protea Hotel Fire & Ice! by Marriott Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Cape Town
Protea Hotel Fire & Ice! By Marriott Cape Town South Africa
Protea Hotel Cape Town
Extreme Hotel Cape Town
Hotel Style:
#27 Spa Hotel in Cape Town Central
#62 Luxury Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Cape Town staff and other travellers.
15 questions
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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Cape Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maybe ask before the time the size of the rooms. A bit cramped in here. Think the bigger rooms come with a very pricey price tag ;)”
 of 5 bubbles Harmony_SkinClinic, 4 Feb 2017 | Read review
“226 has a shower in the middle of the room. 201 has a leaky shower that will flood your room.”
 of 5 bubbles 270lacyw, 8 Jan 2017 | Read review
“Exec suite in the adjacent building, high floor”
  • One of the 2 bedrooms in Exec Suite 4
  • Stairs leading to the 2nd floor bedroom
  • Shower and vanity in the bedroom
  • Living room in exec suite 4, leading to the bedroom
  • Living and dining area in the exec suite 4
 of 5 bubbles Texas06, 8 Dec 2016 | Read review
“Avoid room right above the pool on the 1st floor.”
 of 5 bubbles kimeram, 29 Nov 2016 | Read review
“The suites are superb”
 of 5 bubbles U7751PVgaryp, 25 Nov 2016 | Read review
5 of 5