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The Westin Cape Town

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The Westin Cape Town
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2,143 Reviews from our TripAdvisor Community

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Showing 1,821: English reviews
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Cape Town, South Africa
Reviewed 2 days ago NEWvia mobile

Not much going for this restaurant. My wife had the paneer which was tasteless and I had the burger which will get a 55% pass ...cappuccino not quite sewer water but not much better than instant coffee ... would I hurry back ? No ....!!! Cape Town just has to many choices...

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Helpful?
Thank warrenladac
Madison, Wisconsin
Reviewed 4 days ago NEW

Stayed at the Westin for 5 nights and had a great experience. As an SPG Platinum member we had access to the Executive Lounge which had a great breakfast as well as nice appetizers in the evening. The hotel as a whole is very nice looking, what you would expect from a Westin. The complimentary shuttle to the V&A Waterfront...

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Helpful?
Thank Wolf1986
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Wolf1986 Thank you for your wonderful review of your recent visit to The Westin Cape Town. We are delighted to see that you enjoyed the breakfast at our Executive lounge and the appetizers in the evening. We appreciate your comments regarding our associates and the property.Feedback from our guests allow us to continually improve services offered and is noted....

Cambridge
Reviewed 1 week ago

I typically do not choose to stay in large conference hotels, but we used our SPG points to stay and were glad we did. The service is outstanding. We were upgraded to the executive floor because of my SPG gold status. The rooms are huge, well appointed and with great views of the harbor. The executive club is fantastic with...

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Helpful?
Thank Andrea S
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Andrea S Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our...

Toronto, Canada
Reviewed 2 weeks ago

Good location. The hotel is large and does not have the charm of numerous other hotels near the water in Cape Town. But the Westin makes up for this with stellar service. Everyone from the front desk to room service, concierge to those managing cars at the entrance were helpful and went above and beyond. Breakfast on the 19th floor...

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Helpful?
Thank n s
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear n s Thank you for your feedback following your recent stay at The Westin Cape Town. What a delight to read your positive comments, we truly appreciate your recognition and ratings received and have shared your feedback with the entire team. We look forward to welcoming you back again in the near future. Be Well Be Westin, Michael Liffmann

Reviewed 2 weeks ago via mobile

This is my second visit to the Westin and I like it even better the second time. Great location accessible easily to the main downtown areas as well as the waterfront. Rooms are fresh, service is excellent and the breakfast is amazing. They have a great spa with pools for families as well as adults only, spa, and hair salon....

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Thank Asad A
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Asad A, Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our...

Melbourne, Australia
Reviewed 2 weeks ago via mobile

Located adjacent to the Convention Centre the rooms are well appointed and clean. There's something special about the beds at all Westins - it really is like sleeping in a cloud. The Executive Levels have access to the 19th Floor cafe/restaurant with magnificent views of Table Mountain, Lions Head and the harbour. Free shuttle service to the V&A Waterfront that...

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Helpful?
Thank jvandam2017
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear jvandam2017, What a delight to read your positive comments following your recent stay at the Westin Cape Town. We truly appreciate your recognition and ratings received and have shared your feedback with the entire team. We look forward to welcoming you back again in the near future. Be Well Be Westin, Michael Liffmann

North Reading, Massachusetts
Reviewed 2 weeks ago

I stayed here for 10 days for business. The staff is very attentive, lovely rooms. You can walk to the harbor (10-15 mins) or take the complimentary water shuttle. The bar in the lobby is a little out of the way so not a lot of people generally in it. Nice view from the restaurant on the 19th floor.

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Helpful?
Thank Kim W
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Kim W, Thank you for sharing your experience at the Westin with the TripAdvisor community. We appreciate your feedback and are delighted to hear that you had a great stay. Thank you again for your time and come visit us again soon! Be Well Be Westin, Michael Liffmann

Long Beach, New York
Reviewed 2 weeks ago via mobile

We stayed at the Westin for three nights in March. The staff was super friendly, the rooms were very nice and the 18th floor breakfast was delicious. We used the sauna, but the steam room was broken. The location was by the conference center in a business part of town , but we took cabs, uber or drove our own...

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Helpful?
Thank Lisa L
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Lisa L, Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our...

Reviewed 3 weeks ago via mobile

Westin is one of the comfortable hotel I have ever been It has shuttle every half an hour to water front The behavior of personnel is so kindly It has two desk near reception especially for helping passengers They give us all the time every thing we want I am so glad to be there and I will choose this...

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Helpful?
Thank Drhasani67
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Drhasani67 Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,...

Melbourne, Australia
Reviewed 3 weeks ago

Stayed here for the proximity to the waterfront VHA - a complimentary shuttle service to & from the hotel at regular intervals is offered. The facilities of the Hotel are superb, pool, spa treatments, restaurant etc. Views are also good & staff are helpful. Breakfast was a little disappointing compared to the Townhouse Hotel in Cape Town, but that is...

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Helpful?
Thank Eric Y
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Eric Y We appreciate your comments regarding breakfast during your stay. Please accept our sincere apologies if it didn’t live up to your expectations. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase our high standards of service once again! Be well, be...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more   less 

Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: €217 - €386 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
Reservation Options:
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin
The Westin Cape Town South Africa
Hotel Style:
#10 Spa Hotel in Cape Town Central
#16 Business Hotel in Cape Town Central
#17 Family Hotel in Cape Town Central
#24 Luxury Hotel in Cape Town Central
#25 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cape Town staff and other travellers.
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Questions? Get answers from The Westin Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better”
MarkB75, 31 Mar 2017 | Read review
“rooms with the mountain or sea view are nice but nothing exceptional.Higher floors are really nice.”
946ajaym, 26 Mar 2017 | Read review
“higher floors were less noisy”
enjoy0001, 18 Mar 2017 | Read review
“ask for table mountain view”
609yulianaz, 16 Mar 2017 | Read review
“The Higher rooms have wonderful views of the Mountain and the Harbour”
Sandie250, 9 Mar 2017 | Read review
5 of 5