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The Westin Cape Town

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The Westin Cape Town
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2,089 Reviews from our TripAdvisor Community

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Showing 1,773: English reviews
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Reviewed yesterday NEW

I stayed here for 4 days and was really impressed with all aspects of the hotel. The spa on the 19th floor is absolutely stunning, with fantastic views of Table Mountain and across the city. The room was lovely and the cleaners were in twice a day providing clean towels etc. The restaurant was great, with breakfast in particular a...

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Helpful?
Thank Paul M
Reviewed yesterday NEWvia mobile

Arrived here after Two nights at Twelve Apostles ( highly overrated not worth the money). Stayed five at the Westin and glad we made the switch. Top notch staff in all areas. Very warm and friendly and competent. Lightning fast internet, awesome views from our room, heated bath flooring, great towels and bath amenities and amazing breakfast on Floor 19...

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Thank Steve R
Atlanta, Georgia
Reviewed yesterday NEW

This hotel is a beautiful building within walking distance of the harbor. I used reward points to purchase the room and spent more for executive club access and it was well worth it. The breakfast was outstanding and the evening drinks and appetizers were great. All of the staff were great and there was ample security. My fiancé and I...

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Thank Bobby H
Utrecht, The Netherlands
Reviewed yesterday NEW

As always when we are in Cape Town we stayed at the Westin. It is conveniently located near the Waterfront and the rooms are good. This time they acknowledged my platinum membership by upgrading me to a suite which was nice and access to the lounge. This suite was very spacious and as I had my birthday that week they...

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Thank ekholland27
Copenhagen, Denmark
Reviewed 5 days ago NEWvia mobile

It was an unremarkable stay, which is good thing when you prefer some peace and quiet. The staff is very friendly and the room is quite standard for the level. The location was convenient and it's nice with a free shuttle to the waterfront.

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Thank MunchBerg
bristol
Reviewed 1 week ago via mobile

Great location, decent sized room, very clean, excellent staff. Bar Food is a little limited. Nice restaurant on 19th floor, decor there is very bland but the view makes up for it. Outside pool is small but still adequate for a post flight dip. WIFI was very good.

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Thank 1obears
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear 1obears Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,...

London, United Kingdom
Reviewed 1 week ago

We highly recommend this hotel. It's perfectly located to explore the city. It's near to the harbour and waterfront, but away from the crowds and traffic. It's within walking distance, but there's a half hourly shuttle service to and from the harbour throughout the day and evening. It also has good access to the central city area. It's bright and...

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Helpful?
Thank crosby_family
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear crosby_family, Thank you for sharing your experience following your recent stay with us. We appreciate your recommendations and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Be Well...

Nairobi, Kenya
Reviewed 1 week ago via mobile

I stayed here from Feb 3-12, 2017. The in-room dining staff do not bring change until one follows up severally, and one failed to do so completely. Self-tipping seems a norm for them. However, what irks me most is how, after I mentioned to guest relations that someone tampered with my personal belongings, they did nothing about it, and thereafter...

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Helpful?
Thank OliveWahu
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear OliveWahu, Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. Kind Regards, Michael Liffmann

Herndon, Virginia
Reviewed 1 week ago

Stayed here 4 nights on quick vacation to Cape Town. I was concerned this would feel too much like a business hotel but although the hotel is definitely structured as a business hotel, I felt very comfortable here on holiday. CONS: - Fairly drab looking from the outside - Not a lot of section in restaurants - Average room service...

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Helpful?
Thank Justin S
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Justin S Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our...

Johannesburg, South Africa
Reviewed 1 week ago

Arrived after a ten hour flight from Paris and as in the the last three times where I was hosted here, same antipathy at reception , same discard for the client, poor room allocated , keys didn't work and the room is for handicapped..I promise it will be the last time...

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Helpful?
Thank Ibassane
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Ibassane Thank you for the comments regarding your stay at The Westin Cape Town. We appreciate your comments regarding your overall experience during your stay. Please accept our sincere apologies if it didn’t live up to your expectations. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more   less 

Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: €212 - €478 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
Reservation Options:
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin
The Westin Cape Town South Africa
Hotel Style:
#9 Spa Hotel in Cape Town Central
#16 Business Hotel in Cape Town Central
#17 Family Hotel in Cape Town Central
#24 Luxury Hotel in Cape Town Central
#25 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cape Town staff and other travellers.
20 questions
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Questions? Get answers from The Westin Cape Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take uber everywhere, it is super cheap. Pay extra to get exec club access.”
 of 5 bubbles bobbyh181, 25 Feb 2017 | Read review
“Insist on the view to the port”
 of 5 bubbles Ibassane, 15 Feb 2017 | Read review
“Stay there but eat elsewhere.”
 of 5 bubbles changwek, 15 Feb 2017 | Read review
“All the rooms are superior.”
 of 5 bubbles JeanetteOosthuizen, 14 Feb 2017 | Read review
“The Starwood Preferred Guest floor was lovely. Sea or city views are on offer and both are good!”
 of 5 bubbles fadabing, 6 Feb 2017 | Read review
5 of 5