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Belmond Mount Nelson Hotel

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Belmond Mount Nelson Hotel
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1,330 Reviews from our TripAdvisor Community

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Showing 1,179: English reviews
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed yesterday NEW via mobile

I was not impressed by this hotel. Given the reputation that it has, I expected far more attention to detail and quality service. On arrival, the check-in process was not pleasant. Lady who checked me in was actually rude because she had thought I did not answer her when she had offered me something to drink. Concierge desk was unaware... More 

Helpful?
Thank sandrikac2015
Cape Town Central, South Africa
Level Contributor
283 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed yesterday NEW via mobile

Almost 100 years after my grandfather who worked for Union Castle and nearly 50 years since I first set foot in Cape Town, I finally made the pilgrimage to the doyenne of hospitality in the southern hemisphere. The pink lady has so many tales to tell that I wandered through the public rooms and wood panelled receptions marvelling at the... More 

Helpful?
Thank postscript65
Winchester, United Kingdom
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 days ago NEW

Our stay at the pink lady was a magnificent end to our holiday in South Africa. The staff are very friendly and they go out of their way to make your stay a special experience. The grounds are beautifully maintained with 2 outdoor heated pools one of which is for adults only. The breakfasts and afternoon tea were fantastic with... More 

Review collected in partnership with this hotel

Helpful?
Thank Janice R
New York, USA
Level Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 5 days ago NEW

We were very happy to have chosen to stay at the famous Mount Nelson Hotel. Though our room did not have a view of the gardens or Table Mountain, it was huge with a gorgeous large bathroom. We loved the 2 heated pools and the gardens. One day we noticed that the large pool was somewhat chilly and not at... More 

Helpful?
Thank semsemsemsem
Cape Town Central, South Africa
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

I stayed in the Oasis wing in a beautiful room with a lovely bathroom, and a balcony overlooking the pool. Early morning was sublime, watching the sun rise and just sitting quietly looking over the garden area. Breakfast was excellent, everything one could wish for. Service was rather hit and miss though, and I mentioned this to the manager, who... More 

Helpful?
Thank Jane W
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

One of the best high teas ever. The service was excellent, the tea wonderful and the knowledge during the service of the tea on point. But the food , oh my goodness the best. I will definately be back.

Helpful?
Thank BindyBoo1
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this review

And we look forward to your next visit. Thank you so much for the review - it makes us very happy to know that the service was so professional and the staff so knowledgeable. More 

Kassel
Level Contributor
73 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 1 week ago

The Belmond Mount Nelson is located just outside the city centre of Cape Town, above the Company Gardens. It is obviously a very historic establishment and the buildings and gardens live up to their reputation, it is stunning. Our room in the Oasis wing, was very spacious and the interior was in classic style. Everything was great here. I received... More 

Helpful?
Thank Anastasia1805
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this review

Thank you very much for your detailed review of your stay with us and for your compliments on our beautiful property and gardens as well as your room in the Oasis Wing and housekeeping service. Thank you for bringing to our attention the service issues you experienced both at the pool and at concierge, which are not indicative of the... More 

Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago via mobile

What a lovely hotel... at first when you see the size of the hotel you wonder whether it is too formal... not so! We stayed in The Oasis wing looking out onto the swimming pool. The room was lovely, light, bright and well furnished shed! The staff are well trained, polite and very helpful.. the breakfasts are a real success,... More 

Helpful?
Thank Shonanne
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this review

And we look forward to that return. Thank you for your compliments on your room in the Oasis Wing, our staff, the amazing breakfast spread and our fabulous Planet Bar. More 

London, United Kingdom
Level Contributor
238 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed 1 week ago

Visited in November. Lovely sunny day but we decided to sit inside so we could hear the pianist. Absolutely delicious afternoon tea - amazing selection of cakes - make sure you are hungry before you go! Be sure to book as this venue is very popular and I'm not surprised!

Helpful?
1 Thank Lin G
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this review

Thank you so much for your review and we are delighted that you loved the pianist so much, we will be sure to let him know. More 

2 reviews
Reviewed 1 week ago via mobile

Belmond Nelson is a wonderful well looked after hotel. Our stay in a suite was perfect. The garden with pool area is wonderful. The day here starts with a marvellous buffet. Great high tea with a bouquet of 150 roses in midst delicacies. Very kind staff. As the hotel is located in a very central (although quiet) position of Cape... More 

Helpful?
Thank markusfisser
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this review

Thank you so much for such a warm and lovely review. We are so happy that you loved our huge bowl of pink roses on the Windsor Table and that you found our staff to be kind, such a meaningful compliment. And yes we do agree that where the hotel is located is simply perfect for exploring and discovering the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Oasis Bistro
Oasis Bistro
Cuisines: European, French
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Belmond Mount Nelson Hotel is a timeless and authentic resort hotel located in the heart of Cape Town. With a unique legacy of service excellence based on authentic Cape hospitality, the hotel remains a destination of choice. The hotel's convenient location makes it easy for guests to explore the city centre and its surrounds, and some of South Africa's best beaches. The garden estate setting is an urban sanctuary, complete with two heated swimming pools, rolling lawns, a palm lined avenue and secluded Rose gardens which lend themselves to romance. The abundance of secure wide open space makes families feel at home and encourages children to run free and explore. Several distinctive accommodation wings offer a variety of 198 individually decorated, elegantly appointed rooms and suites. No two rooms are exactly the same, and each annexe offers unique views, mood and style. Belmond Mount Nelson Hotel has played host to countless weddings and milestone celebrations. The glamorous and contemporary Planet Bar and Restaurant offers guests a true South African gastronomic dinner experience, and the newly refurbished Oasis Bistro offers guests a Mediterranean inspired al fresco breakfast and lunch menu overlooking the family pool and gardens. A daily Afternoon Tea served in the hotel lounge is a signature and not to be missed experience. Extending the emphasis on pleasure is Librisa Spa - a destination day spa boasting eight oversized treatment and shower rooms, separate manicure and pedicure rooms, and a sun-splashed conservatory. Treatments are based on the healing power of touch and incorporate products containing local ingredients. ... more   less 

Additional Information about Belmond Mount Nelson Hotel

Address: 76 Orange Street | Gardens, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Price Range: €360 - €971 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Mount Nelson Hotel 5*
Number of rooms: 198
Reservation Options:
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Also Known As:
Mount Nelson Cape Town
Hotel Mount Nelson
Belmond Mount Nelson Hotel Cape Town, South Africa
Hotel Style:
#1 Business Hotel in Cape Town Central
#2 Spa Hotel in Cape Town Central
#3 Family Hotel in Cape Town Central
#8 Luxury Hotel in Cape Town Central
#9 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Belmond Mount Nelson Hotel staff and other travellers.
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Questions? Get answers from Belmond Mount Nelson Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room with view of table mountain”
 of 5 bubbles KKelly1989, 16 Nov 2016 | Read review
“The 600 room numbers rooms are very nice, as are the rooms overlooking the pool area.”
 of 5 bubbles Reumann, 11 Nov 2016 | Read review
“In such a stunning room who needs a view?”
 of 5 bubbles Joycef312624, 9 Nov 2016 | Read review
“We booked a guide through the hotel. If you choose this option, ask for Raynor - he was the BEST!!”
 of 5 bubbles erikac273, 9 Nov 2016 | Read review
“Villas were very well appointed”
 of 5 bubbles N6272LYmichaelk, 6 Nov 2016 | Read review
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