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Best Western Cape Suites Hotel

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289 Reviews from our TripAdvisor Community

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Showing 244: English reviews
Cape Town
Reviewed 2 January 2016

Brilliant staff service. No request was too much, and you were always greeted by a smile. The room had a "tired" look and could do with updating, but facilities were good, and cleanliness was top. Good location, food service and nice small pool areas. Can definitively recommend it!

Review collected in partnership with this hotel
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Helpful?
Thank kristing2016
Ma-AfrikaHotels, Manager at Best Western Cape Suites Hotel, responded to this review

Dear kristing201, We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel. We value all our guests' comments as these assist us greatly in improving our products and services. Thank you for sharing your experience. We hope to welcome you back soon. Kind regards, Management

Cape Town
Reviewed 1 January 2016

Terrible service. Inefficient. Very outdated rooms Poor furniture and bedding 2 families of mine booked only 1 stayed begrudgingly the other had a 3 bedroom and the lounge suite was torn and tattered and the cleaners had cleaned the whole day even though we arrived at 4pm it was a mess

Review collected in partnership with this hotel
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Helpful?
Thank farhanaj2016
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this review

Dear farhanaj2016, Thank you for taking the time in writing this review. We value all of our guest’s comments highly as it is important for improving our services and product. We do apologize profusely that your experience at the BEST WESTERN Cape Suites Hotel did not exceed your expectations. We hope you will grant us the opportunity to change your...

Cape Town
Reviewed 31 December 2015

A completely rundown establishment. It ruined my Christmas. Every appliance had to be replaced. I'm lost for words.... I will be submitting a formal complaint to Best Western with photos as this is not a three star hotel as the photos on Bookings.com depict.

Review collected in partnership with this hotel
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Helpful?
Thank 825warrenh
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this review

Dear 825warrenh, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so...

Cape Town Central, South Africa
Reviewed 30 December 2015

Found these Flats on Booking.com as a last resort to our family holiday in Cape Town. Firstly the hotel name should be scrapped out and be replaced with apartments. This Hotel/Apartments is definitely one I would like to stay in it again. We stayed in a 3 bedroom flat which offered no comfort. The best we could do was just...

Review collected in partnership with this hotel
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Helpful?
Thank ViajanteAfricano
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this review

Dear ViajanteAfricano, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

London, United Kingdom
Reviewed 30 December 2015

Great hotel right in the city centre of Cape Town. Hotel is located at the base of Table Mountain and has great views of the city and Table Mountain. Hotel is about 15 minutes walk to Green Market Square, where you have great shops, a market for Souvenirs, clothes etc, cheaper than the V & A Water Front, restaurants, Castle...

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Helpful?
1Thank yvonne K
Ma-AfrikaHotels, Manager at Best Western Cape Suites Hotel, responded to this review

Dear yvonne K, We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel. We value all our guests' comments as these assist us greatly in improving our products and services. Thank you for sharing your experience. We hope to welcome you back soon. Kind regards, Management

Randfontein
Reviewed 29 December 2015 via mobile

We just got back from a 9nt stay at the 'best' western. One of the worst places I've stayed. Im not a fussy person, but this place is something else. The microwave didn't work properly, the stove was faulty, the blinds were broken, the shower didnt have a cover on the drain, just one huge hole. Rooms were never cleaned...

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Helpful?
2Thank Nazia E
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this review

Dear Nazia E, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again...

Cape Town
Reviewed 27 December 2015

Located just on the foothills of the table mountain this location is the best value for money , excellent service good restaurants around and they provide drop off and pick up from the surrounding area.

Review collected in partnership with this hotel
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Helpful?
Thank KJ9838
Ma-AfrikaHotels, Manager at Best Western Cape Suites Hotel, responded to this review

Dear KJ9838, We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel. We value all our guests' comments as these assist us greatly in improving our products and services. Thank you for sharing your experience. We hope to welcome you back soon. Kind regards, Management

Houston, Texas
Reviewed 23 December 2015

Loved this hotel, although it is not luxurious or anything, it was quite comfortable. This hotel is more like a town home community. The rooms are spacious, there's free wifi in the hotel office, staff is nice, breakfast was excellent (buffet style) and the little bar that is located at the hotel is adorable. Such a cool little bar, great...

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Helpful?
Thank Ana L
Ma-AfrikaHotels, Manager at Best Western Cape Suites Hotel, responded to this review

Dear Ana L, We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel. We value all our guests' comments as these assist us greatly in improving our products and services. Thank you for sharing your experience. We hope to welcome you back soon. Kind regards, Management

Cape Town
Reviewed 21 December 2015

Value for money as breakfast is included in the room rate. Large room and having a kitchen is a added bonus. Comfortable beds and good quality linen. Safe and secure parking. Overall a great place to stay.

Review collected in partnership with this hotel
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Helpful?
Thank U6517BEkevinl
Ma-AfrikaHotels, Manager at Best Western Cape Suites Hotel, responded to this review

Dear U6517BEkevinl, We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel. We value all our guests' comments as these assist us greatly in improving our products and services. Thank you for sharing your experience. We hope to welcome you back soon. Kind regards, Management

Pretoria, South Africa
Reviewed 21 December 2015

This Hotel has the coffee in room and kitchenettes, whether the appliances work is a matter of luck. Please note there are no lifts and the walk-in showers are all located on the bottom levels. Until this hotel has upgraded it's cleaning standards and hygiene and maintenance issues, they will not be on par with the Overseas Best western Group....

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Helpful?
Thank Sháni H
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this review

Dear Shani H, Thank you for taking the time in writing this review. We value all of our guest’s comments highly as it is important for improving our services and product. We do apologize profusely that your experience at the BEST WESTERN Cape Suites Hotel did not exceed your expectations. We hope you will grant us the opportunity to change...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Nestled at the foot of Table Mountain, with views of the Cape Town city skyline and Table Bay, lies the BEST WESTERN Cape Suites Hotel, a village-style hotel with a total of 123 studio, one, two and three-bedroom suites. Guests will enjoy a home away from home environment in spacious accommodations, air-conditioned suites with fully equipped kitchens, all at three star standards. Our suites can accommodate several guests, providing twin beds in each bedroom and a double sleeper couch in the lounge. Ideally located, the hotel is a five-minute drive to the famous V & A Waterfront and a 15-minute drive to the beaches of Camps Bay and Clifton. The BEST WESTERN Cape Suites Hotel provides a sensible alternative in offering affordable accommodations for tour groups, business travelers, families and individuals who are looking for spacious accommodations with convenient amenities in Cape Town. ... more   less 

Additional Information about Best Western Cape Suites Hotel

Address: Corner of De Villiers & Constitution | Zonnebloem, Cape Town Central 8002, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: €56 - €175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Cape Suites Hotel 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Best Western Cape Hotel Cape Town Central
Best Western Cape Town
Cape Town Best Western
Best Western Cape Suites Hotel Cape Town, South Africa
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Cape Suites Hotel staff and other travellers.
6 questions
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Questions? Get answers from Best Western Cape Suites Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room away from the street...this is a nosy area, for traffic and student noise.”
 of 5 bubbles Bill434, 21 Mar 2017 | Read review
“Go for an upper room location”
 of 5 bubbles T7311EEjohnw, 9 Mar 2017 | Read review
“Room with balcony is better.”
 of 5 bubbles Pum-CNG, 6 Mar 2017 | Read review
“Further away than I was to the entrance / exit and reception area.”
 of 5 bubbles , 1 Mar 2017 | Read review
“All rooms are excellent”
 of 5 bubbles 109maggied, 14 Feb 2017 | Read review
5 of 5