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Best Western Cape Suites Hotel

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Best Western Cape Suites Hotel
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298 Reviews from our TripAdvisor Community

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Showing 252: English reviews
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Durban, South Africa
Reviewed 5 days ago NEW

this was a very good stay in a very relaxed environment. all amenities were neat and tidy. staff very obliging and did everything in their power to assist us we were also accommodated in terms of travelling to the market and V & A Waterfront and drivers were very accommodating and obliging

Review collected in partnership with this hotel
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Helpful?
Thank sagree_pillay
Lucerne, Switzerland
Reviewed 5 days ago NEW

nice and freindly staff, especially Mike, Shanin, William and Mario. very helpful very poor wifi signal in some parts of the hotel though breakfast was fine, found something every day. Thank you for the nice stay.!!

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Helpful?
Thank Petra_P1234
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this review

Dear Petra_P1234, Thank you for your review. We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel. Thank you for your lovely comments on our friendly staff and good breakfast. We will gladly share your comments with Mike, Shanin, William and Mario. We value all our guests' feedback as it assists us greatly in...

Cape Town Central, South Africa
Reviewed 1 week ago

I initially booked to stay 4 nights, but had to check out after 2 nights. When I checked in, I told them that I may need to check out early. They said I will get a refund if I need to check out before then (the full amount needs to be paid upfront). It's been a week and I still...

Review collected in partnership with this hotel
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Helpful?
Thank nomvuzom
Dhahran
Reviewed 1 week ago

Best Western Cape Suites hotel is ideally located. It is easily accessible. The suites is very comfortable and well-maintained. Some suites have a balcony, which is great if you want to enjoy a bit of sunshine from the room. Breakfast was good with a very nice spread.

Review collected in partnership with Best Western
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Helpful?
Thank ebrahima500
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this review

Dear ebrahima500, Thank you for your review. We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel. Thank you for your lovely comments on our ideal location which is easily accessible, comfortable and well-maintained suites and the good breakfast. Your positive comments inspire us to create an even better experience for our guests. We...

Johannesburg
Reviewed 2 weeks ago

The hotel is neat and tidy and the rooms are clean. Whist the service is adequate, and the front desk staff were attentive, the rest is a bit of a let down. I spend 3 nights here, and each one had it's problems. The first night was very noisy, although it was all wind noise, this could of course be...

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Helpful?
Thank BrendanMJhbZA
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this review

Dear BrendanMJhbZA, Thank you for taking the time in writing this review. We value all of our guest’s feedback highly as it is important for improving our services and product. We do apologize profusely that your experience at the Best Western Cape Suites Hotel did not exceed your expectations. Our team has already addressed the issues, mentioned in your review....

Perth, Australia
Reviewed 2 weeks ago

excellent hotel, staff very helpful and friendly,room clean ,very handy shuttle service and driver gave a running commentary of all the places if interest.close to city attractions but in a quiet location.

Review collected in partnership with this hotel
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Helpful?
Thank dhayac
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this review

Dear dhayac, Thank you for your review. We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel. Thank you for your lovely comments on our excellent hotel, room clean, handy shuttle service, helpful and friendly staff. Your positive comments inspire us to create an even better experience for our guests. We look forward to...

Johannesburg, Gauteng, South Africa
Reviewed 2 weeks ago

The suite staff from reception, chef, restaurant waiters and the gate were all so very helpful and often times (in my short stay) went out of their way to make my stay so comfortable. You have excellent stuff thank you so much.

Review collected in partnership with this hotel
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Helpful?
Thank Nkateko M
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this review

Dear Nkateko M, Thank you for taking the time to write your review on TripAdvisor. We are glad to read that you enjoyed your stay at Best Western Cape Suites Hotel and that we were able to cater for all your needs you desired. Your kind words and compliments on our helpful staff and comfortable stay highly encourages us. We...

Cape Town
Reviewed 2 weeks ago

I had a great stay at the Best Western Cape Suites Hotel. My room was clean and very spacious. Unfortunately I had noisy neighbours who were fighting at 3AM. The breakfast was also great but those tiny tot glasses must be replaced with proper glasses please. I did not try the internet but I hear that it's very slow.

Review collected in partnership with Best Western
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Thank 900busi
Johannesburg, South Africa
Reviewed 4 weeks ago

I will never stay at this hotel again. It's not even worth a 3 star rating. Beds feel like they are 30 years old. Bathrooms need a major uplifting. Room smells damp. Noise levels are extremely high. Ceiling fans in rooms are noisy and do nothing. A sort of hotel one should pay 700 rands a night. Never again.

Review collected in partnership with this hotel
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Helpful?
Thank lalithap629
Marketing_and, General Manager at Best Western Cape Suites Hotel, responded to this review

Dear lalithap629, We wish to thank you for taking the time to post a review on TripAdvisor. It is due to your feedback that we are able to correct shortcomings and constantly improve the product and service we offer to our guests. Please accept our sincerest apologies for not meeting your expectations. We were utterly disappointed to learn that you...

Cape Town Central, South Africa
Reviewed 4 weeks ago

We have travelled internationally and stayed at several Best Westerns, in Europe, UK and USA. At the moment, this one ; Cape Suites in Cape Town , seems to be the only one in South Africa, ..though we hear that others are on the way ? Our stay was tepid; pleasant , well-meaning staff, moderate food...and untidy rooms.

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1Thank Bill434
Marketing_and, General Manager at Best Western Cape Suites Hotel, responded to this review

Dear Bill434, Following your recent experience with us at The Best Western Cape Suites, we wish to thank you for taking the time to post a review on TripAdvisor. Thank you for your kind words regarding our staff and food. As we pride ourselves on delivering a high standard of service, we were disappointed to learn about the untidy rooms....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Nestled at the foot of Table Mountain, with views of the Cape Town city skyline and Table Bay, lies the BEST WESTERN Cape Suites Hotel, a village-style hotel with a total of 123 studio, one, two and three-bedroom suites. Guests will enjoy a home away from home environment in spacious accommodations, air-conditioned suites with fully equipped kitchens, all at three star standards. Our suites can accommodate several guests, providing twin beds in each bedroom and a double sleeper couch in the lounge. Ideally located, the hotel is a five-minute drive to the famous V & A Waterfront and a 15-minute drive to the beaches of Camps Bay and Clifton. The BEST WESTERN Cape Suites Hotel provides a sensible alternative in offering affordable accommodations for tour groups, business travelers, families and individuals who are looking for spacious accommodations with convenient amenities in Cape Town. ... more   less 

Additional Information about Best Western Cape Suites Hotel

Address: Corner of De Villiers & Constitution | Zonnebloem, Cape Town Central 8002, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: €51 - €133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Cape Suites Hotel 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Best Western Cape Hotel Cape Town Central
Best Western Cape Town
Cape Town Best Western
Best Western Cape Suites Hotel Cape Town, South Africa
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Cape Suites Hotel staff and other travellers.
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Questions? Get answers from Best Western Cape Suites Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room away from the street...this is a nosy area, for traffic and student noise.”
Bill434, 21 Mar 2017 | Read review
“Go for an upper room location”
T7311EEjohnw, 9 Mar 2017 | Read review
“Room with balcony is better.”
Pum-CNG, 6 Mar 2017 | Read review
“Further away than I was to the entrance / exit and reception area.”
, 1 Mar 2017 | Read review
“All rooms are excellent”
109maggied, 14 Feb 2017 | Read review
5 of 5