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All reviews the executive lounge table mountain bo kaap free shuttle signal hill concierge staff long street bedroom suite shuttle service an upgrade the hotel offers water front central location camps bay waterfront area south africa muslim
As a Diamond member I do expect certain benefits. No Honors desk check in, no one at the executive lounge. Our room key was given to a complete stranger and we where told it was an accident as our portfolio was open at the check...More
I stayed here for two nights from 09-11DEC2018 and cannot wait to return! The staff are most responsible for making my stay excellent. It feels so good when a hotel recognizes loyalty and goes above and beyond to ensure a great experience. From check in...More
Date of stay: December 2018
Thank Evan S
Response from ErnstVanZutphen, General Manager at Hilton Cape Town City CentreResponded 4 weeks ago
Dear Evan S,
Thank you for taking a moment to share your experience. I will be sure to share your wonderful review with the rest of the team.
Unfortunately during your stay we had experienced some technical difficulty with the elevators which is now resolved,...More
We found the hotel staff very helpful, the rooms were large enough and very comfortable. We had a good view from our rooms overlooking the mountains. It was central enough, not far from the Waterfront. We used the free service provided by the hotel to...More
I recently stayed at the Hilton Cape Town, over the New Year period, a mistake I will not make again.
The hotel is located slap bang, in the centre of the Cape Town Minstrels Carnival event, which was, putting it mildly, absolute hell, as the...More
Date of stay: January 2019
Response from ErnstVanZutphen, General Manager at Hilton Cape Town City CentreResponded 1 week ago
Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your comments.
We are disappointed to hear about your experience, as this is not the standard level of service we take pride delivering...More
In general i like Hilton Hotels, as you know what you will get.
Unfortunately in this case or on that day I was quite disappointed of the Service. Nevertheless I want to clarify this comment is just about a snapshot of the Hotel and Service....More
Date of stay: January 2019
Response from ErnstVZ, General Manager at Hilton Cape Town City CentreResponded 1 week ago
Really sorry to hear that your initial experience was not up to your expectation and very glad we were able to arrange a room you liked and a complimentary chauffeured ride in a luxury car for you to your dinner.
The taxi company send their...More
Situated at the foot of Table Mountain, Hilton Cape Town City Centre is located in the heart of the city, bordering the historic Bo-Kaap district. The hotel provides upscale guest rooms, innovative dining, …Morebusiness and leisure facilities. Enjoy quick access to the local Convention Centre, as well as shopping, markets, beaches, and other attractions. Honouring the Culture and rich heritage of the Bo-Kaap area as well as its residents, our Hotel Lobby area as well as 126 Cape Kitchen and Café is strictly Halal Certified. Alcoholic beverages are offered in the comfort of our guest rooms, Signal Hill lounge and terrace as well as in the Executive Lounge. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Ailstewart | Reviewed this property |
The waterfront is fab for food and has a great vibe. Great shops and local African buskers. You can take boat trips, even sunset trips, also take a boat to Robbin Island from there to see where Nelson Mandela was imprisoned... More
The waterfront is fab for food and has a great vibe. Great shops and local African buskers. You can take boat trips, even sunset trips, also take a boat to Robbin Island from there to see where Nelson Mandela was imprisoned. It’s always busy with locals and tourists. The Hilton runs a free bus to waterfront. Last November was our 20th visit, I think that says it all! Enjoy