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One&Only Cape Town

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1,472 Reviews from our TripAdvisor Community

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Showing 1,289: English reviews
Bristol, United Kingdom
Reviewed 11 March 2016

We were lucky enough to stay at The One & Only Cape Town for a week as the main part of our honeymoon. On arrival, we were greeted at our car, and taken to reception. We had booked a table mountain room. The room was absolutely beautiful, an excellent size, and very luxurious. Ideally, Id had preferred a higher room,...

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Helpful?
Thank grant42741
Richard_Lyon4, General Manager at One&Only Cape Town, responded to this review

Dear grant42741, Thank you for choosing to stay at One&Only Cape Town and congratulations on your recent nuptials. I am delighted that you both enjoyed your Marina Mountain Room and I could not agree with you more about the view of Table Mountain; it’s even more charming when the ‘tablecloth’ appears! I am also pleased that you managed to experience...

London
Reviewed 10 March 2016

From the minute we arrived to the time we were dropped off at the Airport it was top notch service all the way. They heard about my mobility problem and I was told that I could request a Golf Cart to take me to our suite on the Island or back 24 hours a day. I made great use of...

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1Thank brian_uk12000
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Brian, Thank you for taking the time to write your feedback following your visit to the Resort. I am delighted to read that you and your spouse had such a great holiday with us. Thank you for your kind comments about our colleagues, I will be sure to thank them all with special mention to Aubrey in Reuben’s for...

Port Elizabeth, South Africa
Reviewed 9 March 2016

Where to begin? WOW, what a stunning hotel! We stayed there for 3 nights and loved every minute. From the moment Megan checked us in to the moment we said goodbye to Eric at the valet parking, it was perfect! The breakfast at Reubens was great, although the service could be improved. Both my husband and I are on a...

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Helpful?
Thank SueFerreira
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear SueFerreira, Thank you for your review and for your valuable feedback. I am sorry that the service in Reuben’s was not up to standard, we will be working towards achieving the excellence we constantly strive for. I am happy to inform you that we are currently in the final stages of purchasing new TVs for all our rooms and...

Ballitoville, KwaZulu-Natal, South Africa
Reviewed 8 March 2016

If you are looking for a 6* hotel, then this is it!! I can easily say that this is one of the best hotels I have stayed in ever. From the minute we drove in to the minute we left, the service was excellent. The room was outstanding and the breakfasts were incredible. Can't wait to stay here again.

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Helpful?
Thank Michelle W
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Michelle, We greatly appreciate the time you’ve taken to share your recent stay at One&Only Cape Town. We look forward to welcoming you back to the resort on your next trip to Cape Town. Best regards, Dale Parkington, Resort Manager

Bath, United Kingdom
Reviewed 5 March 2016 via mobile

I spent 3 nights at the One&Only in the middle of my three weeks of travelling around South Africa. Primarily selected as a safe base close to the waterfront and public transport, I was delighted to learn there was also a Nobu onsite. Check in was smooth, with a welcome glass of sparkling wine in the freshly fragranced lobby and...

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Thank Beth G
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Beth, Thank you for taking the time to write a review following your recent stay with us and for your valuable feedback. We have designers working on a refurbishment project that we foresee addressing many of the points you raised about the feel of the hotel. Although this is planned for next year, I do hope that will be...

Chicago, Illinois
Reviewed 4 March 2016

The staff couldn't be nicer. Loved Oswald our server at breakfast. Delicious food, comfortable rooms with views of Table Mountain from our balcony. Lovely pool. Perfect location. The waterfront area is close by and very fun.

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Helpful?
Thank dbshuron
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear dbshuron, Thank you for sharing your review. I will be sure to share your comments about Oswald during our next colleague appreciation event and he and I both look forward to welcoming you should your travels bring you back to South Africa. Sincerely, Dale Parkington, Resort Manager

London, UK
Reviewed 4 March 2016

This was our first One & Only experience as we have tended to stay at either Jumeriah or Four Seasons Hotels when we've traveled previously. On the one hand this is a splendid hotel, well positioned next to the V&A at the waterfront. The infrastructure and quality of the building and amenities is excellent. The rooms (we stayed in an...

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3Thank LondonMarkMike
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear LondonMarkMike, Thank you for choosing One&Only during your trip to Cape Town, I am sorry that this introduction to our brand was not what it should have been. As a company we pride ourselves on exemplary service and I am sorry that my team fell short on this during your stay. Please be assured that we will be tireless...

Miami, Florida
Reviewed 4 March 2016

This hotel was amazing. This chain of resorts are very luxurious and there are only a few in the world. The service was great, the food tasted amazing, reflecting the true South African culture. We were chauffeured everywhere in a Mercedes. The rooms come with a living room and a bedroom. Some even have a kitchen. I highly recommend staying...

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Helpful?
Thank Lucas E
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Lucas, Thank you for taking the time to post your review. I was delighted to read that you managed to try the quintessential South African cuisine in Reuben’s. Thank you for choosing to stay at One&Only Cape Town and we look forward to welcoming you back in the near future. Sincerely, Dale Parkington, Resort Manager

Dunbar, United Kingdom
Reviewed 4 March 2016

Arrived here last saturday morning for a one week stay so currently writing this with the most amazing views of table mountain. I have been blown away by the friendliness of the stafff and in face everyone we have met. I wasnt sure what to expect before we came but i would say the South Agrican people are the friendliest...

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1Thank Scott M
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Scott, Thank you for choosing to stay at One&Only Cape Town and for taking precious time during your stay to post a review. I will be sure to thank my colleagues for their warm and friendly hospitality at our next Appreciation event. We look forward to welcoming you back for another amazing holiday in Cape Town soon. Best regards,...

Cape Town, South Africa
Reviewed 3 March 2016 via mobile

I can't remember the exact date but everything was disappointing from the food, service and they even mixed up our booking so we never got the room we wanted. My husband and I try to have a date night once in a while and we spoil ourselves - but I have to say it was a bad experience from beginning...

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Helpful?
Thank LeighMilsom
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear LeighMilson, I am very sorry that we failed on what was meant to be the perfect ‘date night’ for you and your husband. I would appreciate it if you could contact me on Dale.parkington@oneandonlycapetown.com for me to understand your experience in more detail. Sincerely, Dale Parkington, Resort Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Breakfast Available
Official Description (provided by the hotel)
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 

Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: €477 - €1,618 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Reservation Options:
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from One&Only Cape Town staff and other travellers.
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Questions? Get answers from One&Only Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain View”
 of 5 bubbles ACM83, 18 Mar 2017 | Read review
“The ones by the pool!”
 of 5 bubbles dianeb272, 10 Mar 2017 | Read review
“The island is great if You want the pool, the rooms in the main building are closer to everything in the hotel”
 of 5 bubbles Eric060, 7 Mar 2017 | Read review
“If you're booking an Island Suite, request it further in. Away from the Spa.”
 of 5 bubbles SherwyNP, 2 Mar 2017 | Read review
“Island room 616 - NO, rooms 6xx had no view, located on the ground level.”
 of 5 bubbles RenataTes, 19 Feb 2017 | Read review
5 of 5