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The Bay Hotel

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The Bay Hotel
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1,028 Reviews from our TripAdvisor Community

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Showing 946: English reviews
Reviewed 3 days ago NEW

The moment we landed in Cape Town we automatically felt relaxed. The people of Cape Town are some of the warmest people I have ever come a crossed in my life. Once we picked up out transfer to our oasis of a hotel called The Bay we were warmly greeted by amazing staff and warm smiles. The hotels first impression...

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Helpful?
Thank Francesco P
SesiESibanyoni, Manager at The Bay Hotel, responded to this review

Good Afternoon Francesco P, Wow, thank you for the wonderful feedback. We are happy you had a wonderful experience at The Bay Hotel, together with The Camps Bay Retreat. You have to come back for the Shark Cage diving. Hope to see sometime soon, Kind Regards, The Bay Hotel Team

Greater London, United Kingdom
Reviewed 3 days ago NEW

I was disappointed in the service obtained at this hotel. Arriving from Heathrow after a long flight at 1pm, our room, which had been reserved months earlier, was still not ready. We were advised to have lunch, and room would be ready by end of our meal. Room was still not ready at 2pm. I had to state firmly that...

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Helpful?
Thank Beatrix63
SesiESibanyoni, Manager at The Bay Hotel, responded to this review

Good Afternoon Sir/Madam, Thank you for the above feedback, Please accept our sincere apology for the service breakdown. We do guarantee that check-in time is 14h00, this should have never been a minute late. For that matter, we really apologize. We hope you will give us a second chance and stay at The Bay Hotel again. Kind Regards The Bay...

Esher
Reviewed 3 days ago NEW

Just back from 2 weeks at The Bay Hotel. Thoroughly enjoyable visit and the location remains this units biggest sell. Chris in the breakfast buffet area (still excellent with choices) was as excellent as ever and he displays terrific customer service and willingness to help - nothing is too much trouble and he has a great kind attitude. The one...

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Helpful?
Thank stevewhiting
SesiESibanyoni, Manager at The Bay Hotel, responded to this review

Good Afternoon Sir, Thank you so much for the feedback, We will definitely pass on the compliment to Chris. He is a Star! The Cabana pools should not be neglected, we will look into that and hope you will give us good feedback when you come back. Hope to see you soon! Kind Regards, The Bay Hotel Team

Hereford, United Kingdom
Reviewed 4 days ago NEWvia mobile

We were in camps bay for a wedding thought we would stay in the Bay Hotel due to its great location. We thought the hotel was great with fantastic pool areas, lovely rooms, and generally a very smart well looked after hotel. Unfortunately the service was awful and really really let the hotel down. Don't come here expecting any service...

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Helpful?
Thank BGAP123
SesiESibanyoni, Manager at The Bay Hotel, responded to this review

Good Afternoon Sir/Madam, The above mention concerns will not be overlooked, we are always working towards giving good service and any feedback is always welcome. We apologize for the breakdown of service. Should you want to come back to Cape Town, please give us a second chance. Kind Regards, The Bay Hotel Team

Cape Town Central, South Africa
Reviewed 5 days ago NEW

My wife and I visited "Bistro @ The Bay" for what was meant to be a romantic Valentine's Day dinner. The 3 course dinner was pre- paid, at R495 per person, excluding drinks. Our starters were good. She had the mini seafood platter and I had the roast duck. The duck was slightly over and could have used a jus...

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Helpful?
1Thank JohnnyB1980
SesiESibanyoni, Manager at The Bay Hotel, responded to this review

Good Afternoon Mr. Johnny, Thank you for the above feedback. Please accept our sincere apology; our Bistro Manager will be in contact with you, regarding the Valentine's dinner. Kind Regards, The Bay Hotel Team

Crawley Down, United Kingdom
Reviewed 5 days ago NEW

The Bay Hotel has always made my family and I very welcome. Location is ideal and secure. The staff are always on hand especially at the poolside. Breakfast was always welcoming until they introduced onions in the sausages and potatoes - not a welcoming smell 1st thing in the morning. To pay for WiFi is a bit much for the...

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Helpful?
Thank angelaprice2016
SesiESibanyoni, Manager at The Bay Hotel, responded to this review

Good Evening Mrs. Angela Price, It's always a pleasure having you at The Bay Hotel. We have noted the concern about Breakfast. Thank you. We can't wait to welcome you back, at The Bay Hotel. See you soon! Kind Regards, The Bay Hotel Family

Abergele, United Kingdom
Reviewed 1 week ago

Had stayed before in Cape Town Waterfront and Sabona Wildlife Reserve where staff had been wonderful. Arrived at the Bay Hotel and the reception staff were surly, miserable and lacking in any charisma or guest acknowledgement. Went to the bar for a snack where we were completely ignored by the six staff. I went the bar, ordered a snack and...

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Helpful?
Thank helenamike
Liverpool, United Kingdom
Reviewed 1 week ago

Where to start with this one? Let’s go with the good points... The hotel location is fantastic, right on the front of Camps bay just a main road in front of you then it’s a lovely beach. Camps bay to the V&A is only around 80-120Ran via Uber so not too bad at all (make sure you get Uber otherwise...

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2Thank Samantha L
NW
Reviewed 1 week ago

Disappointed this time; Closed, guarded gates and a photo needed to access the hotel (we only went for lunch), seriously? How many super-stars, celebrities and/or politicians are you hiding in there? Location is the major plus point here, in all other areas the hotel has declined I'm afraid to say. Oh, yes, and then they 'charge' for wifi.... not with...

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Helpful?
1Thank ACK66Pepe
SesiESibanyoni, Manager at The Bay Hotel, responded to this review

Dear Guest, We have increased security, only to protect guests like yourself. The procedure at the gate has been placed there; so that at all times, our Security team knows who is at the property. I am so sorry, you did not enjoy your time at the Hotel.

London, United Kingdom
Reviewed 1 week ago via mobile

The Bay has excellent kerb appeal, centrally located in Camps Bay and great views of the beach. Unfortunately the overall experience was just average, which was a shame as it is expensive and has the potential to be fantastic. Our room was OK - a cabana room, conveniently located and with immediate pool access. It needs a general update/refresh but...

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Helpful?
Thank abinger9

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
A distinctive blend of sophisticated elegance and casual comfort. The Bay Hotel is superbly designed with 78 rooms and suites offering luxury in an unsurpassed setting. No less than four hotel pools with expansive sun decks offer superlative views of the Atlantic Ocean and majestic Lion's Head. Renowned as a haven for romantics, leisure is our catchword, from rejuvenating spa treatments to the convenience of our unique cocktail bar. And for the ultimate in relaxation, we recommend our cigar lounge and bar with breathtaking views. Celebrate special events at the intimate Celebration Table or Private Deck overlooking a sapphire sea. Fully-equipped meeting and events venues are available to suit every occasion, including the historic Rotunda for glittering parties and flawless weddings. Breathe deep... Exhale slowly and rediscover fun. Float into blissful relaxation while enjoying our exceptional brand of hospitality. ... more   less 

Additional Information about The Bay Hotel

Address: 69 Victoria Road, Camps Bay 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Camps Bay
Price Range: €159 - €617 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Bay Hotel 4.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Bay Hotel Camps
The Bay Hotel Camps Bay, Cape Town
Hotel Style:
#3 Spa Hotel in Camps Bay
#4 On the Beach Hotel in Camps Bay
#5 Business Hotel in Camps Bay
#5 Luxury Hotel in Camps Bay
#6 Romantic Hotel in Camps Bay
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Questions & Answers

Here's what travellers have asked, with answers from The Bay Hotel staff and other travellers.
7 questions
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Questions? Get answers from The Bay Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room with a mountain view. If I went again, I would choose a sea-facing view.”
 of 5 bubbles Beatrix63, 17 Feb 2017 | Read review
“Mountain rooms are cheaper than sea facing - you're facing the sea at the pool side.”
 of 5 bubbles angelaprice2016, 15 Feb 2017 | Read review
“Stay away from the "luxury rooms"”
 of 5 bubbles melissad206, 6 Feb 2017 | Read review
“Mountain view was adequate.”
 of 5 bubbles TrevitTreels, 3 Feb 2017 | Read review
“Sea view is a must”
 of 5 bubbles lnyates, 31 Jan 2017 | Read review
5 of 5