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Cascades, Sun City

Agoda.comUS$290*
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09/04/2017 10/04/2017
1 room 2 adults 0 children
US$370*
US$290*
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US$294*
US$294*
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Cascades, Sun City
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573 Reviews from our TripAdvisor Community

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Showing 496: English reviews
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Johannesburg, South Africa
Reviewed 1 week ago via mobile

Lovely place to be smack bang between everything the casino the valley of the waves and all those fun kids clubs lots of fun for the family with a mid level price to match! The train ride from there and loads of fun for the kids but hold on tight don't want the door to close with some of you...

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Helpful?
Thank Maya056
Kitwe, Zambia
Reviewed 1 week ago via mobile

We were so looking forwards to our family holiday away, especially as we were staying at Sun City the previous jewel in Sun International crown. How disappointing it was. Where do I begin? Staff generally try hard but accept third world standards as normal. Any activity that could generate a tip is carried out enthusiastically as always, but any other...

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Thank Danny_Zam
Durban
Reviewed 1 week ago

Check in was very fast and Efficient. Thanks Ontiretse for the excellent service. Rooms are dated and hotel requires a revamp. With saying that the rooms where spotless and clean. Breakfast has a wide spread but the staff are extremely slack and slow. The wait for refills is extremely long. Waited over 30min for staff to bring out cream. Bread...

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Helpful?
Thank Predeshan S
Johannesburg, South Africa
Reviewed 1 week ago

My husband and I recently spent 2 nights at The Cascades. On booking Moses at central reservations ensured all our requests where catered to. We wanted a room with a view and a bath. Boy where we surprised. Room 1208 had the most amazing mountain views, a lovely private balcony, full bathroom, king size bed and a table with 4...

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Thank GoldcoastKat
Johannesburg, South Africa
Reviewed 1 week ago via mobile

Wow, where do I start. Stayed there few months ago and from the start the experience was pathetic. Checked in and the concierge was the only service that was perfect, friendly and helpful. Check in desk, young man who didn't smile, looked tired and didn't make us feel welcome. The general front desk staff seemed angry and sad. Requested a...

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Thank pegasustp
Johannesburg, South Africa
Reviewed 2 weeks ago

We were very excited to go away for our much needed spoil weekend so we booked a weekend at the cascades. We arrived and checked in. The room was run down with torn curtains and a cracked basin. There were only two of us yet there was a spare bed put in the room. The room also had a bad...

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Thank Jono1967
Pretoria, South Africa
Reviewed 2 weeks ago

Overall average hotel...a 5 star hotel & their service is suppose to blow your mind, but this was the opposite. First of all, check in time is at 2pm, but our 3 rooms on the 9th floor with a view was not ready yet, so they wanted to split us in 3 rooms all over the hotel, then we insisted...

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Helpful?
Thank spretorius89
Hartlepool
Reviewed 3 weeks ago

The Cascades is billed as 5 star and it may well have been 20 years ago but at present it is definitely in need of a serious face lift. The rooms are a good size but really need a make over, never seen so much brown furniture in one place and the bathroom also showed signs of damp. That said...

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Thank willchaffey
Johannesburg, South Africa
Reviewed 4 weeks ago via mobile

Sorry to say this. Lazy waitresses at the restaurant. Either they have not been well trained or are untrainable. Economy of words. Not welcoming. Love wasting time talking to each other in their own language. No class.

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1Thank Bobby T
Hopewell D, Manager at Cascades, Sun City, responded to this review

Dear Bobby Thank you for giving us feedback on your recent stay at the Cascades hotel. Please accept my apology for the inconvenience caused due to bad restaurant service. We have embarked on a corrective action on service staff that are not performing to our standard. Once again thanks for your support and assisting us identify this service gap. Kind...

Cape Town, South Africa
Reviewed 4 weeks ago via mobile

Cascades Hotel is by far the best value for money at SC. It has all the bells & whistles you will expect from such a magnificent resort. The staff is great, friendly, helpful & super professional. The rest if the resort is to die for. Thanx Mr Kersner.

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Helpful?
Thank Michael K
Hopewell D, Manager at Cascades, Sun City, responded to this review

Dear Michael Thank you for giving us feedback on your recent stay at the Cascades hotel. Your positive comments are highly appreciated. Once again thanks for your support. Kind regards Hopewell Dlomo Hotel Manager

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tumbling water flowing through a tropical forest gives The Cascades hotel in South Africa its name and firmly positions it as one of the most sought-after Sun City accommodation destinations. Experience the romance of the elegant Cascades hotel as you discover the Big 5 in the Pilanesberg Game Reserve or meander underneath the lush forest canopy. Waiting a stone’s throw away from Johannesburg is luxurious accommodation, sophisticated entertainment and the Gary Player Golf Course ... more   less 

Additional Information about Cascades, Sun City

Address: Sun City Road | Sun City Resort, Sun City 0316, South Africa
Region: South Africa > North-West Province > Sun City
Price Range: €183 - €376 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cascades, Sun City 5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Cascades Hotel Sun City
Cascades Sun City
Hotel Cascades Sun City
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Questions & Answers

Here's what travellers have asked, with answers from Cascades, Sun City staff and other travellers.
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Questions? Get answers from Cascades, Sun City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have kids upgrade to the Superior luxury room with access to gardens.”
 of 5 bubbles PredeshanS, 14 Mar 2017 | Read review
“Ask for a room with a balcony and a view”
 of 5 bubbles GoldcoastKat, 14 Mar 2017 | Read review
“This hotel is desperate need of an upgrade.”
 of 5 bubbles Jono1967, 10 Mar 2017 | Read review
“Room with double bed...two single beds pushed together is very uncomfortable...”
 of 5 bubbles spretorius89, 7 Mar 2017 | Read review
“Rooms with balcony's are very limited so request one on booking if you require one”
 of 5 bubbles willchaffey, 6 Mar 2017 | Read review
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Prices are for 1 room, 2 adults
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