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Cascades, Sun City

Hotels.comUS$219*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$279*
US$219*
US$279*
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Cascades, Sun City
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596 Reviews from our TripAdvisor Community

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Showing 515: English reviews
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Johannesburg, South Africa
Reviewed 2 weeks ago

Firstly, I would like to thank hotel management for the complimentary bottle of champagne and fruit basket. It was a kind and thoughtful touch and much appreciated. After reading many bad reviews on Tripadvisor after booking, I called the hotel to voice my concerns as our trip to Sun City was to celebrate our 15th wedding anniversary, albeit with our...

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Helpful?
2Thank Quiddity
Sandton, South Africa
Reviewed 2 weeks ago

Spent long weekend at Cascades hotel. Accomodation/room was great , Food was very good, enjoyed variety. Special Thanks to Mr Hopewell Dlomo and Pontsho and food manager Zanelle for going out of her way . Looking forward to return again

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1Thank m0pat
Hopewell D, Manager at Cascades, Sun City, responded to this review

Dear Mr Patel Thank you for giving us feedback on your recent stay at Cascades. Your support and appreciation is humbling. I shall look forward to welcoming you back soon. Kind regards Hopewell Dlomo Hotel Manager

Paramaribo, Suriname
Reviewed 2 weeks ago

A little Orlando in the middle of South Africa. But it has even more, it has a Casino and, great convention center, shopping mall and restaurant plaza. When ever you visit SA this place is a must see.

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1Thank pancho169
Hopewell D, Manager at Cascades, Sun City, responded to this review

Dear Pancho Thank you for giving us feedback on your recent stay at the Cascades. Your support is highly appreciated. Kind regards Hopewell Dlomo Hotel Manager

Reviewed 4 weeks ago via mobile

Poor management and very bad room service. We booked a twin room, got a double room. When we asked to change a room, we were told that room service would come in 5 minutes to 'sperate' the beds. Well, they only showed up in an hour time. The worst thing was, after they sperate the beds, they kept only one...

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Helpful?
Thank arielle l
Johannesburg, South Africa
Reviewed 4 weeks ago

Booked two rooms for my family and we had three small children in our party. The hotel is shown as 5 star. We had a great stay at the Cascades and were happy with the location of the hotel vs other sun city hotels. It was very easy to get around sun city by shuttle, which was very prompt and...

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2Thank lsjJohannesburg
Johannesburg, South Africa
Reviewed 4 weeks ago

I've had the pleasure to visit the Cascades on a numerous occasions, but this time around I was really disappointed in how they handled the loud guests next door our room. We booked for a weekend away and on our first night the guests in the next room started to play their music loudly and talking really loudly & laughs...

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1Thank Nandi N
Reviewed 4 weeks ago via mobile

We've booked into this hotel for 2 nights. The service is exceptional and the staff are very friendly. There are however small things the management can look at to make the experience even better. Small things like cleaning spider webs from elevators. We also ddn expect to pay R80 to make use of the gym facilities, seeing that the accommodation...

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1Thank Gary A
Reviewed 5 weeks ago via mobile

Booked a 4 night stay. Was checked in to a family room on the 3rd floor. All the way to the room, all we saw were maintenance guys and the strong smell of paint. Tried for 2 nights now to move, but the reception are clueless to resolve. Very disappointed on this annual visit!!!

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Helpful?
Thank Veeran D
Hopewell D, Manager at Cascades, Sun City, responded to this review

Dear Veeran D Thank you for giving us feedback on your recent stay at the Cascades hotel. Please accept my apology for the inconvenience caused by the smell of paint. Some of the rooms on this floor were on maintenance programme to ensure that standards are maintained. I will discuss confusion on room move with the rooms management team to...

Reviewed 23 April 2017 via mobile

We came for the weekend to sun city, very nice hotel, elegant and has it's own uniqueness to it, the staff are very friendly and always willing to assist. The disappointment came as soon as we went into our room, a five star rated hotel yet the room looked like it was extremely old, the couch looked like it came...

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2Thank Lisha K
Reviewed 22 April 2017 via mobile

The hotel looks very giant and huge. The service staff is good and polite. But the property seemed very old with no renovation happening and you have to wait in a long queue for having breakfast. The sun city experience was overall good. The waterpark is good but the slides are limited and old.

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Helpful?
2Thank disha m

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tumbling water flowing through a tropical forest gives The Cascades hotel in South Africa its name and firmly positions it as one of the most sought-after Sun City accommodation destinations. Experience the romance of the elegant Cascades hotel as you discover the Big 5 in the Pilanesberg Game Reserve or meander underneath the lush forest canopy. Waiting a stone’s throw away from Johannesburg is luxurious accommodation, sophisticated entertainment and the Gary Player Golf Course ... more   less 

Additional Information about Cascades, Sun City

Address: Sun City Road | Sun City Resort, Sun City 0316, South Africa
Region: South Africa > North-West Province > Sun City
Price Range: €174 - €370 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cascades, Sun City 5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Cascades Hotel Sun City
Cascades Sun City
Hotel Cascades Sun City
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Questions & Answers

Here's what travellers have asked, with answers from Cascades, Sun City staff and other travellers.
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Questions? Get answers from Cascades, Sun City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the ground floor with access to the garden which suited us but from higher up the views would be good”
Quiddity, 15 May 2017 | Read review
“Chose a room in the upper floors to get a view on Pilanesberg (west) and golf course”
542didierc, 11 Apr 2017 | Read review
“pool facing is about the best.”
anandcheddie, 11 Apr 2017 | Read review
“Higher floors are great for the view - floor 10 was ideal”
, 4 Apr 2017 | Read review
“If you have kids upgrade to the Superior luxury room with access to gardens.”
PredeshanS, 14 Mar 2017 | Read review
5 of 5
Hotels.com
US$219* /night
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Expedia.comUS$221
Agoda.comUS$222
HotelQuicklyUS$279
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Prices are for 1 room, 2 adults
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