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The Palace of the Lost City

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Traveller (2774)
Room & Suite (651)
Dining (278)
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Overview
  • Excellent64%
  • Very good19%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“lost city”(263 reviews)
“crystal court”(73 reviews)
“tusk bar”(55 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,204)
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1,622 results
Traveller rating
925
339
181
99
78
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LanguageEnglish
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925
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78
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All reviewslost citycrystal courttusk barthe grillhigh teaoysterssushiover the topsouth africaamazing hotelother hotelsout of this worldbreakfast buffettreated like royaltywave poolwater parkmain restaurant
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491 - 495 of 1,622 reviews
Reviewed 24 September 2016 via mobile

This has been the most beautiful and luxurious hotel that any one can imagine. The customer service is just amazing and so inspiring. I had such amazing experience staying at this hotel that I would love to get back there as soon as possible. The...More

Thank Jorge Andres R
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 25 September 2016

Dear Jorge Andres R We are glad to see we were able to create lasting memories for you. It will be our pleasure to be able to welcome you back to the hotel. Kind regards

Reviewed 23 September 2016 via mobile

It was a lovely place to stay at. It would have been better if they served Hallal food. We had a hard time finding places to eat that were Hallal; we had to leave the hotel room to get food when it would of been...More

Thank Mariamkelmasri
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 26 September 2016

Dear Mariamkelmasri Thank you for the review of your lovely stay. We have taken note of your comment that you could not easily find Halal venue. The Crystal Court at the Palace is Halal friendly, while the Raj and Food Factory is Halal. Kind regards

Reviewed 20 September 2016

We arrived at The Palace after a 3 day safari south and what a way to finish our short stay in South Africa! We were welcomed by the most friendliest of staff with a welcome refreshment and shown to our room. Check in was a...More

Thank jupiter4361
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 26 September 2016

Dear jupiter4361 Your extensive review of your stay is highly appreciated. It will be our pleasure to be able to welcome back to the hotel, once the Entertainment Centre has re opened on 1 November. Kind regrads

Reviewed 19 September 2016

Sorry it has taken me a while to write this review its been a busy few months for me. My husband and I stayed at The Palace in January. We were blown away by the Grand Surrounding. We received a Warm Welcome at The Entrance....More

1  Thank Julleen21
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 21 September 2016

Dear Julleen21 your review of your stay at the Palace is highly appreciated. We look forward welcoming you back in January 2017! Kind regards

Reviewed 17 September 2016

In a setting worthy of the iridescent peacocks strolling the Sun City Complex grounds, with elegant armchairs, smoky mirrors and plumed pilasters, we received superb, attentive service from Jafta and his team of Phillip, Lerato, Shanu and Kabelo. Our meals -mains of grilled line fish...More

Thank Judith H
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 21 September 2016

Dear Judith H thank you for your wonderful review of the Plume restaurant. Its is heartening to see that your birthday celebration was such a memorable occasion!! We hope to see you soon again!!! Kind regards

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Hot Tub
Golf course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$274 - US$518 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$274 - US$518 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (2774)
Room & Suite (651)
Dining (278)
Pool & Beach (240)
Amenities (34)
Family and Play Areas (23)
Business Centre & Event Rooms (6)
Questions & Answers
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annmaree57
23 May 2018|
Answer
Response from sg2taylor | Reviewed this property |
Hire a car! Very cheap , easy process and directions are starting forward.
0
Votes
GemmaStew
6 May 2018|
AnswerShow all 6 answers
Response from sunint | Property representative |
Good Day, Bookings can be made through Sun International reservations department. Regards, Sun Share
0
Votes
Shawn G
6 May 2018|
AnswerShow all 6 answers
Response from sunint | Property representative |
Dear Valued Guest, The restaurants are reserved for Palace Hotel residents only. You will need to make a reservation for yourself and guests. Your guests will still be required to pay entrance. Regards, Sun Share
1
Vote
Room Tips
"Pool Facing rooms has quite a nice view"
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""Rooms on the south side are quieter" "Corner suites are large and sunny" "Higher..."
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"All rooms are splendid. Rooms with view on water world the best"
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"All rooms are fantastic"
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