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The Palace of the Lost City

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Traveller (2773)
Room & Suite (651)
Dining (278)
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Overview
  • Excellent64%
  • Very good19%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“lost city”(263 reviews)
“crystal court”(73 reviews)
“tusk bar”(55 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Reviews (2,202)
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1,622 results
Traveller rating
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78
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925
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181
99
78
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All reviewslost citycrystal courttusk barthe grillhigh teaoysterssushiover the topsouth africaamazing hotelother hotelsout of this worldbreakfast buffettreated like royaltywave poolwater parkmain restaurant
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471 - 475 of 1,622 reviews
Reviewed 10 October 2016 via mobile

This is our second visit to the Palace and we always find the staff helpful and polite. The rooms are big and clean with everything you need. I would recommend an early morning game drive with Gametrakkers. Saw so many animals and our guide was...More

Thank TanyaB22
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 13 October 2016

Dear TanyaB22 We appreciate your review of your stay at the Palace. It will be our pleasure welcoming you back for a third time!! Kind regards.

Reviewed 8 October 2016

I don't think anyone can say anything negative about the hotel. The place is unbelievable. The rooms are huge, the hotel is massive, the pool is clean - nothing negative. just big positive overall. However, the service is definitely not up to standard. The room...More

Thank AudreyvH3
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 13 October 2016

Dear AudreyvH3 Thank you so much for your review of your stay at the Palace. We will most certainly be in direct contact with you. Yours sincerely

Reviewed 7 October 2016

We visited Sun City, and stayed at the Palace, as a family of 6, all adults. We were annoyed at the amount of construction work and renovation going on. A lot of the facilities we were hoping for, simply were not there. The entertainment centre...More

Thank Annette N
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 8 October 2016

Dear Annette N Thank you for your critical review of your stay at the Palace hotel. The Entertainment Centre is on track re opening on 1 November. Your comments of the restaurant as well as High Tea has been brought to the attention of the...More

Reviewed 7 October 2016

The hotel is beautiful, but quality service is shockingly poor. Firstly, we arrived a bit early. The receptionist checked our booking and contact details and asked us to wait, have lunch, and he will phone us when our room is ready. Half an hour after...More

Thank Deirdre K
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 8 October 2016

Dear Deirdre K Please accept our apologies for the poor service received. Your critical review has been brought to the attention of all the Heads of Departments, who in turn will address the staff concerned Kind regards

Reviewed 5 October 2016 via mobile

Great facilities and location. Service shocking shocking shocking. 1 40 mins to have 2 beers delivered to the room. 2. Ordered a double bed and got 2 singles. Took 2 hours to change it 3. Got into bed the linen was wet 4. Waited 40...More

Thank Hilton L
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 8 October 2016

Dear Hilton L Please accept our apologies for the poor service received. This is not the service that we pride ourselves upon. We will be in direct contact with you. Yours sincerely

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Hot Tub
Golf course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$276 - US$517 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$276 - US$517 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (2773)
Room & Suite (651)
Dining (278)
Pool & Beach (240)
Amenities (34)
Family and Play Areas (23)
Business Centre & Event Rooms (6)
Questions & Answers
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GemmaStew
6 May 2018|
AnswerShow all 6 answers
Response from sunint | Property representative |
Good Day, Bookings can be made through Sun International reservations department. Regards, Sun Share
0
Votes
Shawn G
6 May 2018|
AnswerShow all 6 answers
Response from sunint | Property representative |
Dear Valued Guest, The restaurants are reserved for Palace Hotel residents only. You will need to make a reservation for yourself and guests. Your guests will still be required to pay entrance. Regards, Sun Share
1
Vote
AJ92011
27 February 2018|
AnswerShow all 6 answers
Response from sunint | Property representative |
Good Day, There are many activities just off the Sun City Resort property. You may follow the below link to view these activities: Sun City Safari Tours Apart from what is view able on line, the facilities around the... More
0
Votes
Room Tips
"Pool Facing rooms has quite a nice view"
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""Rooms on the south side are quieter" "Corner suites are large and sunny" "Higher..."
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"All rooms are splendid. Rooms with view on water world the best"
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"All rooms are fantastic"
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