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See all 6 hotels in Sun City

The Palace of the Lost City

2,075 reviews
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Traveller (2595)
Room & Suite (551)
Dining (257)
Overview
  • Excellent64%
  • Very good19%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“lost city”(253 reviews)
“crystal court”(70 reviews)
“the grill”(64 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,075)Write a Review
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1,528 results
Traveller rating
879
313
169
92
75
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879
313
169
92
75
Show reviews that mention
All reviewslost citycrystal courtthe grillhigh teaoysterssushiover the topsouth africabreakfast buffet isother hotelsamazing hotelout of this worldwave poolwater parktreated like royaltymain restaurantbit dated
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441 - 445 of 1,528 reviews
Reviewed 12 August 2016 via mobile

Absolutely unreal. Staff were awesome - there wasn't anything they wouldn't do, there were shuttles around the Lost City every 20 minutes but usually someone would shuttle you around in the Mercedes if you missed it. Would return any day.

1  Thank WWH227
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 13 August 2016

Dear WWH227 Thank you so much for your review. We hope to see you soon again at the hotel! Kind regards

Reviewed 11 August 2016 via mobile

We arrived to be told the pool is closed our entire stay, the shopping complex is closed and we only have a twin bed room so they made us pay extra as an 'upsell'. We were told to get a king bed we would have...More

Thank karla m
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 13 August 2016

Dear karla m Please accept our apologies, for not giving you the stay that you were expecting. We will discuss the matter with the team concerned. Yours Sincerely

Reviewed 10 August 2016 via mobile

I've stayed in Sun City on two other occasions in each of the more budget orientated hotels. As we are on honeymoon I wanted two nights of absolute luxury and so chose the Palace. I've dined there twice before in the crystal room but not...More

Thank Brian M
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 13 August 2016

Dear Brian M We are truly sorry that this was not the honeymoon that you were expecting, from the Palace hotel. The hotel will be in contact with you. Kind Regards

Reviewed 10 August 2016 via mobile

Main pool at the palace closed for maintenance despite having 250 conference guests staying. Kids expected to use the public valley of the waves pool despite the fact that it's hard to keep an eye on the kids there. Adult pool available ....no help if...More

Thank Doreen L
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 11 August 2016

Dear Doreen L we are sorry to see that you did not fully enjoy your stay due to the pool closure, and have also taken note of your comments regarding the shuttle service. Your kind comments about the service of the staff as well of...More

Reviewed 8 August 2016

From the moment we arrived we were treated like absolute royalty. Every little detail has been thought of & honestly makes you feel like you are entering another world. The room & turn down service was stunning, the staff always had a smile on their...More

Thank 869kirstyp
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 10 August 2016

Dear 869kirstyp Your review of the hotel is highly appreciated. It will be our pleasure to welcome you back to the hotel again. Warm Regards

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18788899091306
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Hot Tub
Golf course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$293 - US$568 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$293 - US$568 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (2595)
Room & Suite (551)
Dining (257)
Pool & Beach (226)
Hotel & Grounds (1916)
Bathroom (86)
Family and Play Areas (23)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Ben S
7 January 2018|
AnswerShow all 3 answers
Response from sunint | Property representative |
Dear Guest, There are 6 Junior Suites in total. 3 of these overlook the garden, the remaining three overlook the golf course. You will need to request which view you would like. Regards, Sun Share
1
Vote
Sharon H
28 December 2017|
AnswerShow all 8 answers
Response from sunint | Property representative |
Dear Guest, We do have cats that reside on the resort. They are taken care of by the animal scheme in Sun City. Regards, Sun Share
0
Votes
Dolce F
4 December 2017|
AnswerShow all 5 answers
Response from sunint | Property representative |
Dear Valued Guest, A suite would be your preference. This will depend on the number of adults, children and their ages. you may inquire with reservations on +27 11 780 7800 Regards, Sun Share
0
Votes
Room Tips
"We needed and got an accessible room. I suspect every room is spectacular."
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"FAR away from the lifts and service doors! Do NOT ask for adjoining room if you can help it!!!"
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"Have to experience the PALACE"
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"Dont go there as a couple"
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