We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Palace of the Lost City

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Palace of the Lost City
The Palace of the Lost City
Panoramas (19)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,797 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Palace of the Lost City
See the most recent reviews
Showing 1,329: English reviews
Reviewed 9 December 2015 via mobile

Out of nowhere pops up Sun City in between mountains as you approach it. The first glimpse of The Palace hotel, we were awe struck, the big fountains in the entrance and the huge door. The reception very efficient, with a huge waiting with high ceilings, the conceirge very helpful and informative about the activities which are plenty in Sun...

 Report
Helpful?
Thank ShahSun
Johannesburg
Reviewed 9 December 2015

The concept of the hotel is very original but seems a bit dated. It is ginormous and we got lost twice trying to reach our rooms under very poor directions in the long dark corridors filled with very dated, dusty and musty rugs. Some of the staff was very professional saving the ones who seemed clueless and bossy during what...

 Report
Helpful?
Thank evelynegomis
Johannesburg, South Africa
Reviewed 8 December 2015

I attended a show over the weekend of the 28 November 2015 and decided to book two nights at The Palace. Apart from a hellish ride from Johannesburg, the hotel looked "tired". It was built for a time in the past and the rooms were rather badly decored. Old , toilets uncomfortable and the worst was the room service meal....

 Report
Helpful?
1Thank Fazil C
Windsor, United Kingdom
Reviewed 8 December 2015

Stayed here for 6 nights. Although the best hotel in Sun City I think I’d describe it as ‘dated opulance’. Pros: Free and fast wi-fi throughout the hotel Nespresso (or a similar brand) coffee machine in the room Concierge very helpful when it comes to booking restaurants and excursions Free taxi/shuttle bus service throughout the whole of Sun City and...

 Report
Helpful?
Thank clmswallow
Dubai
Reviewed 8 December 2015

A 5-star hotel in every aspect. A once in a lifetime experience. Thoroughly enjoyed the stay . A wonderful hotel with excellent service , spacious comfortable clean rooms with every facility available & no fault , drawback what so ever. Stayed for 2 nights but those seemed less when it comes to things to do in Sun City resort. Highly...

 Report
Helpful?
Thank fuzon
World traveler
Reviewed 7 December 2015

Just about all you can ask from a family type resort; Sizable rooms, good food for a reasonable price , wave pool , relaxation pool , pool side foot massage service , Casino ,plenty of attractions in the area. Service is good and the staff is friendly. On the flip side, it does not have the finesses of a real...

 Report
Helpful?
2Thank Alonket
Stellenbosch, South Africa
Reviewed 7 December 2015

We went during the SA September/October school holidays, thus expecting to deal with crowds ..... Our trip was surprisingly crowd-free - We also went expecting everything to be completely 'over the top', and was pleasantly surprised. Yes it is on a grand scale, but that is what The Palace is known for.... It was nice to stay in a room...

 Report
Helpful?
Thank Catherine80808
Johannesburg, South Africa
Reviewed 7 December 2015

I am a member of Leading Hotels of the World. Stayed over for the Million Dollar Golf Challenge. Over the last 10 years I normally bring my family over at least 3 times a year. I have noticed a decline in the service from staff at reception not interested, tired and clueless. I had to change rooms twice on check...

 Report
Helpful?
1Thank Junaid167
Haridwar, India
Reviewed 3 December 2015

The Palace of the Lost City, SUNCITY has been on my bucket list since i knew what a bucket list is ... and I felt like a princess in paradise with everything so unbelievably exciting.. I stayed for 2 Nights and so wished that I should have booked for longer.. I would love to go there again anytime ... even...

 Report
Helpful?
Thank Shubhi_Agarwal
Reviewed 30 November 2015 via mobile

We booked with great excitement as we had read and heard so much about the Palace at Lost City. It was booked as a superior luxury room for 2 adults and 2 children. When we phoned for confirmation it was said that an extra bed would be put into the room. On arrival we were greeted to a Traditional African...

 Report
Helpful?
1Thank RamolaMakan

2,711 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2208)
Viewed
Business Centre/Function Rooms (3)
Viewed
Hotel & Grounds (685)
Viewed
Pool/Beach Area (181)
Viewed
Dining (181)
Viewed
Bathroom (80)
Viewed
Room/Suite (189)
Viewed
Family/Play Areas (19)
Viewed
View from Room (61)
Viewed
Other (809)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (403)
Viewed
Amenities (33)
Viewed
Luxury Family Room (78)
Viewed
Luxury Room with Pool View (71)
Viewed
Luxury Twin Room (81)
Viewed
Dining (41)
Viewed
The Hotel (71)
Viewed
The Palace Pool Deck (28)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (100)
Viewed
Hotel & Grounds (24)
Viewed
View from Room (2)
Viewed
Dining (9)
Viewed
Room/Suite (37)
Viewed
Pool/Beach Area (4)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (20)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Sun City
0.6 km away
Cascades, Sun City
Cascades, Sun City
#4 of 6 in Sun City
591 reviews
383.9 km away
Sun City Hotel
Sun City Hotel
#3 of 6 in Sun City
452 reviews
3.8 km away
Bakubung Bush Lodge
Bakubung Bush Lodge
#2 of 3 in Pilanesberg National Park
752 reviews
Show Prices
Show Prices
Show Prices
36.6 km away
Safari Lodge Hotel & Convention Centre
5.4 km away
Kwa Maritane Bush Lodge
Kwa Maritane Bush Lodge
#1 of 3 in Pilanesberg National Park
617 reviews
32.4 km away
The Royal Marang Hotel
The Royal Marang Hotel
#1 of 12 in Rustenburg
176 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 

Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Region: South Africa > North-West Province > Sun City
Price Range: €230 - €452 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Priceline, Travelocity, Cancelon, Agoda, getaroom.com, Cheap Tickets and TripOnline SA so you can book your The Palace of the Lost City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Palace of the Lost City staff and other travellers.
69 questions
Ask a question

See all questions (69)

Questions? Get answers from The Palace of the Lost City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the SOHO Hotel.”
mergalin, 12 Apr 2017 | Read review
“on the whole the Palace is five star..cant get better”
soneeaaya, 11 Apr 2017 | Read review
“do not get a room on the second floor. Very noisy”
DawnMegens, 4 Apr 2017 | Read review
“Choose room 845, excellent view yet close to the lobby.”
C6497AZbens, 26 Mar 2017 | Read review
“Depends on choice. Lots of different choices.”
RoxySouthAfrica, 21 Mar 2017 | Read review
5 of 5